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Issues, Workarounds & Localization

 
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Skill Training Queue Stops For No Reason!

First post First post
Author
Nine Solo
Fleet of the Eternal Night
Bright Side of Death
#41 - 2017-06-09 08:01:24 UTC
By the massive scale of this Issue, I honestly think it is a good time to give a 50k free SP to everyone.
This is pretty much covers the problem for most of players except those who are on a long vacation trip afk.

And, considering the anger of "ghost training" exploit - 100k for everyone.
Dirk MacGirk
STK Scientific
The Initiative.
#42 - 2017-06-09 08:03:56 UTC
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


Do players still need to restart their own queues manually?
Jenny Guzler
Mining For Cancer
#43 - 2017-06-09 08:07:54 UTC
Just logged into 4 accounts and all with paused training. So i guess even though there has been a fix, if you was effected by this prior you still need to login and restart your queues.
Logan Jakal
Caldari Provisions
Caldari State
#44 - 2017-06-09 08:13:28 UTC
CCP Ghost : "Execute Order 66"
CCP Fozzie : "Yes my Lord"
(End credits)
Aratahu
Sebiestor Tribe
Minmatar Republic
#45 - 2017-06-09 08:31:22 UTC  |  Edited by: Aratahu
Dirk MacGirk wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


Do players still need to restart their own queues manually?


I just restarted mine manually; first was stopped at 00:41 today - or that's when Eve app on Android says "no skill in training" (of a 360 day queue).

I just found this thread after filing my petitions. Sorry if redundant. Two accounts were stopped.
Wulf Isebrand
Pandemic Horde Inc.
Pandemic Horde
#46 - 2017-06-09 08:32:37 UTC
GM Icipher wrote:

We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.


Was on travels and discovered this morning all my skill queues being stopped.
How do I know about the amount of any "initial reimbursement",
How do I know about when exactly my skill queues stopped (again)?
Mileena Starbreeze
Clan Kalderash
#47 - 2017-06-09 08:33:04 UTC
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.
Logan Jakal
Caldari Provisions
Caldari State
#48 - 2017-06-09 08:37:39 UTC
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.



Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.


We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.


To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.
Dirk MacGirk
STK Scientific
The Initiative.
#49 - 2017-06-09 08:38:39 UTC
Mileena Starbreeze wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.


I don't think the "fix" restarted queues. It most likely just resolved the issue of it reoccurring. You'll probably still need to manually restart.
Logan Jakal
Caldari Provisions
Caldari State
#50 - 2017-06-09 08:39:07 UTC
Dirk MacGirk wrote:
Mileena Starbreeze wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


FYI 4AM EST = 9AM UTC.... I have 3 accounts with training still paused. I don't think the fix to restart queues worked for everyone.


I don't think the "fix" restarted queues. It most likely just resolved the issue of it reoccurring. You'll probably still need to manually restart.


Yep, had to restart all my characters manually too.
Dirk MacGirk
STK Scientific
The Initiative.
#51 - 2017-06-09 08:41:01 UTC
Logan Jakal wrote:
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.



Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.


We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.


To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.


This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole
Logan Jakal
Caldari Provisions
Caldari State
#52 - 2017-06-09 08:44:23 UTC
Dirk MacGirk wrote:
Logan Jakal wrote:
GM Icipher wrote:
Knutbypastorn wrote:
GM Icipher wrote:
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing.



Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.


We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible.


To be honest, CCP shouldn't even ask people to do a ticket, you should just fix your own **** alone since you did this to stop ghost-training (and don't even dare telling us it's not the case), so you should just deal with this alone and don't bother players to raise a ticket that will take forever to be answered.


This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole


20:00 Eve Time ?
SocomTedd
Tri-gun
An Alliance Has No Name
#53 - 2017-06-09 08:49:18 UTC
Filip Ernaga
Caldari Provisions
Caldari State
#54 - 2017-06-09 08:52:19 UTC  |  Edited by: Filip Ernaga
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


You did not fix it though, you can't expect thousands of people to log in to resume training? It is vacation period. A lot of people (me included) are away from computers and can't log in to fix **** you caused :/

I unsubbed all my paid accounts, this is one of the last straws really.


Edit - I also checked the "news" link posted by GM. To this hour it doesn't even acknowledge there is any kind of bug. Yay for communication /o/
Logan Jakal
Caldari Provisions
Caldari State
#55 - 2017-06-09 08:58:33 UTC
I'm really starting to question what are CCP's motivations for the futur of EVE. They just seem to be actually caught in a spiral of bad decisions and full retardness... Do you guys still want to keep your players or are you trying to push people out of EVE ?
Logan Jakal
Caldari Provisions
Caldari State
#56 - 2017-06-09 08:59:31 UTC
Filip Ernaga wrote:
GM Icipher wrote:
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC.


You did not fix it though, you can't expect thousands of people to log in to resume training? It is vacation period. A lot of people (me included) are away from computers and can't log in to fix **** you caused :/

I unsubbed all my paid accounts, this is one of the last straws really.


Edit - I also checked the "news" link posted by GM. To this hour it doesn't even acknowledge there is any kind of bug. Yay for communication /o/


Because it's not a bug, it's just a lame way for CCP to clean the mess they made possible.
Dirk MacGirk
STK Scientific
The Initiative.
#57 - 2017-06-09 09:02:55 UTC
Logan Jakal wrote:


This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole


20:00 Eve Time ?[/quote]

Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed
Logan Jakal
Caldari Provisions
Caldari State
#58 - 2017-06-09 09:07:59 UTC
Dirk MacGirk wrote:
Logan Jakal wrote:


This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole


20:00 Eve Time ?


Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed[/quote]


So that gives me about 12 hours of training lost. Sexy AF, thanks CCP.
Calgura
Aliastra
Gallente Federation
#59 - 2017-06-09 09:10:30 UTC
Logan Jakal wrote:
Dirk MacGirk wrote:
Logan Jakal wrote:


This appears to have began around 20:00, which would seem late to set off a fix. But yeah, they shouldn't be asking for support tickets. This is just fix it and hand out some SP to make players whole


20:00 Eve Time ?


Yeah about 20:00 UTC is when it was first noticed. At least that is the estimate based on when word started being passed



So that gives me about 12 hours of training lost. Sexy AF, thanks CCP. [/quote]

Lost? Temporarily perhaps, but CCP have always been good at reimbursing things like this, so grab a chill pill and chillax
CCP Goliath
C C P
C C P Alliance
#60 - 2017-06-09 09:11:40 UTC
Hi all,

Some info as we have it at the moment. We have identified the issue, and are currently working to automatically restart all queues which have stopped. You do not need to manually restart your queues, nor do you need to file further reports at this time.

Once the fix is in, tested and applied, we will begin logging out the training time lost to this issue, and while at this time I don't have exact details of how reimbursement will work or on what timeframe it will occur, we will bring that information to you as soon as a plan is in place.

Thank you for your patience and understanding while we get all of this sorted out.

CCP Goliath | QA Director | EVE Illuminati | @CCP_Goliath