Issues, Workarounds & Localization

I filed a support ticket for this issue as well, but it's been several days with no answer.

I purchased the game back in 2010 through the Steam client, but haven't played the game since, until now.

Recently, I decided to revisit the game and downloaded the EVE Online client from the site. I reclaimed the account tied to my old email address and created a new character. Recently, I've been trying to purchase an Omega upgrade, but when redirected to the site, I'm told there are "no available offers" to upgrade my subscription, and I cannot buy PLEX because I "have recently purchased 0 PLEX and cannot purchase again for 0 hours and 0 minutes."

After several days of receiving no response to my ticket, I thought maybe it might be that I was using the vanilla client for a Steam account. I uninstalled the vanilla client, reinstalled the client through Steam, and purchased a $14.99 1-month subscription successfully. However, upon logging in with the Steam client, I'm greeted by my login screen and my new character, but no Omega upgrade. Attempting to buy Omega access or PLEX through the site results in the page auto-redirecting to the home page, and I start getting the error messages stating "no available offers" again. I'm also seeing "Account is closed for character transfers" if I visit the character transfer screen. What is happening?

I'm genuinely confused about what to do, I've lost $15 for an upgrade that isn't being recognized, and I no longer know what to do. I have the invoice numbers for my payment and screenshots of the errors. Can anyone assist me?

Thank you.