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Login issues at downtime causing account log in list to be wiped.

Author
Sinbaza
Doomheim
#1 - 2017-05-16 11:17:54 UTC
Is this one of these issues that will cause endless frustrations for players whilst never getting fixed? It seems that way.

You try to login after a patch, the login server doesn't work properly, and your saved accounts start disappearing from the EVE launcher.

I've brought this up first months ago, nothing has changed.

Never going to be fixed?
Sasha Nemtsov
Federal Navy Academy
Gallente Federation
#2 - 2017-05-16 11:20:39 UTC  |  Edited by: Sasha Nemtsov
I managed to log in one of my accounts, but the second one failed (launcher failed to connect to server).

I opened a new instance of the launcher and that failed too. Expecting an unscheduled downtime.....

Fixed. Thanks CCP!
haha box
Imperial Academy
Amarr Empire
#3 - 2017-05-16 11:22:29 UTC
Restart the launcher and leave it for a few mins, it'll let you in. You just need to be nice and sing it songs of love and affection

Off on another spirit quest after getting rolled off the chain!

Yebo Lakatosh
Brutor Tribe
Minmatar Republic
#4 - 2017-05-16 11:24:22 UTC
That sounds like good advice. I also solve technical problems in this manner.

Elite F1 pilot since YC119, incarnate of honor, integrity and tidi.

Sinbaza
Doomheim
#5 - 2017-05-16 11:24:59 UTC
haha box wrote:
Restart the launcher and leave it for a few mins, it'll let you in. You just need to be nice and sing it songs of love and affection


Yes, that's what I do. But when you get back in you find half or more of your saved accounts on the EVE launcher have been wiped and forgotten, forcing you to go through re-adding them - Very annoying especially if you liked a certain order.
haha box
Imperial Academy
Amarr Empire
#6 - 2017-05-16 11:29:54 UTC
Sinbaza wrote:
haha box wrote:
Restart the launcher and leave it for a few mins, it'll let you in. You just need to be nice and sing it songs of love and affection


Yes, that's what I do. But when you get back in you find half or more of your saved accounts on the EVE launcher have been wiped and forgotten, forcing you to go through re-adding them - Very annoying especially if you liked a certain order.


My launcher does that occasionally and it's annoying I agree! Although it's usually solved with a launcher restart, not sure if it's a connection related issue or what

Off on another spirit quest after getting rolled off the chain!

Yebo Lakatosh
Brutor Tribe
Minmatar Republic
#7 - 2017-05-16 11:30:15 UTC
You can drag and drop them to any order.

Though while we are at it... any way to rename those? It would be easier to group 'em..

Elite F1 pilot since YC119, incarnate of honor, integrity and tidi.

StarRanger
Royal Star Ranger Family
#8 - 2017-05-16 11:32:12 UTC  |  Edited by: StarRanger
We almost never had an issue when launching the .exe file in the past, this launcher program has caused nothing else but trouble when patches are there. Please, ether make it work better or stop this launcher stuff Ugh

http://prntscr.com/f8fmjo Evil

🌟 Playing with spaceships since 2003, serious business! 🚀

Slava Gagarin
Space Traffic Control
State Public Defenders
#9 - 2017-05-16 11:37:01 UTC
i got problems with login , launcher error


COULD NOT CONNECT TO THE SERVER
Sinbaza
Doomheim
#10 - 2017-05-16 11:38:59 UTC  |  Edited by: Sinbaza
Yes, this logging in through the launcher on patch day trouble has become very regular. People can't login because of this.

Please either fix the launcher or let people bypass the launcher and log in the old way.

And please stop accounts from being wiped from the launcher when the login server is having trouble. This happens every patch.
Slava Gagarin
Space Traffic Control
State Public Defenders
#11 - 2017-05-16 11:39:10 UTC
InnerDrive
Coreli Corporation
Pandemic Legion
#12 - 2017-05-16 11:40:48 UTC  |  Edited by: InnerDrive
Ye it removed 2 of my accounts from the launcher
Kixx
Science and Trade Institute
Caldari State
#13 - 2017-05-16 11:40:59 UTC
I have tried logging in several times and when I am not getting the red box saying "login problem, there was a problem logging into your account, please try again", I am getting the "Could not connect to login server" with some more stuff about how it will periodically try to establish a connection.

Now that's 2 complete login screw-ups within a week of each other?

Awesome
Isell That
I Sell That Corporation
#14 - 2017-05-16 11:48:33 UTC
So now i can open client but then i get this:

http://imgur.com/a/po99J

The account got 3 chars in it and i can't click any of them to login...

Shira Mena
Washable Systems
#15 - 2017-05-16 11:49:24 UTC
Some feedback on this pls CCP?, i cannot login at all, occasionally get through on one acct, but only see the screen with 1 portrait, its dead and does not respond ....
Isell That
I Sell That Corporation
#16 - 2017-05-16 11:53:45 UTC
Ok i verified shared cache, then the client downloaded 24mb and now i can login.. Shocked
Shira Mena
Washable Systems
#17 - 2017-05-16 11:54:29 UTC
Isell That wrote:
So now i can open client but then i get this:

http://imgur.com/a/po99J

The account got 3 chars in it and i can't click any of them to login...



Exactly like me Ugh
Shira Mena
Washable Systems
#18 - 2017-05-16 12:06:44 UTC  |  Edited by: Shira Mena
I see 14.4k players online, only 1 of my accounts outta 5 in launcher, still only half connects ...

Still broken, cmon now ... help
cerebrixx
Aliastra
Gallente Federation
#19 - 2017-05-16 12:16:48 UTC
same problem. and no info on potential fix comming Shocked
Shira Mena
Washable Systems
#20 - 2017-05-16 12:20:56 UTC  |  Edited by: Shira Mena
Have tried the launcher diags, seem to be a helluva lotta timeouts along the route, but I am not too net savvy in that way, still same here, now i get empty non responsive screens, for all accounts

some ccp comment would probably save my hairstyle :P

Re-verifying cache now ... again
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