These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Issues, Workarounds & Localization

 
  • Topic is locked indefinitely.
 

Steam Membership Issue

First post
Author
Previous Topic Next Topic
Phantom Violation
THE RISING WRECKS
#1 - 2017-05-10 17:59:42 UTC
Purchased membership via steam over 48 hours ago now, it's still not active on my account and still have no resolution to the ticket I raised around 2 days ago.

I understand I new patch has recently released however surely new players and payment issues should be a priority ticket

Anyone know what the usual wait time of a ticket is?
Phantom Violation
THE RISING WRECKS
#2 - 2017-05-11 17:46:56 UTC
3 days and still waiting, all I want is the subscription that I paid for to be applied to my account

Ticket times for payment issues are ridiculous
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#3 - 2017-05-12 02:16:24 UTC
Did you raise a ticket with STEAM or CCP or Both?

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Celeano Starbrow
BreadFleet
Triglavian Outlaws and Sobornost Troika
#4 - 2017-05-17 07:37:35 UTC  |  Edited by: Celeano Starbrow
Phantom Violation wrote:
Purchased membership via steam over 48 hours ago now, it's still not active on my account and still have no resolution to the ticket I raised around 2 days ago.

I understand I new patch has recently released however surely new players and payment issues should be a priority ticket

Anyone know what the usual wait time of a ticket is?


I heard CCP disabled the Steam PLEX membership option as in, no longer compatible (I could hopefully be wrong).
Also, I purchased 240+ PLEX via steam not to long ago, still waiting for confirmation.