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Automatic Monthly Pay not working

First post
Author
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Blitz Ohmiras
Gutter Snipes
#1 - 2017-03-11 17:25:19 UTC
Anyone else having issues with auto pay from a standard credit/debit card. I have been playing for years and never had an issue on multiple accounts. All of a sudden the transactions are failing on 3 different credit cards entered on 2 different machines with 2 different browsers. CCP claims its the bank, but the banks says they are not even seeing the transaction and all the accounts are good. No,Oops there is no blocking software on any of them and why all of a sudden after years.
Soel Reit
The Scope
Gallente Federation
#2 - 2017-03-11 17:31:49 UTC
i usually use paypal... so.. can't help here..

good luck anyway
Blitz Ohmiras
Gutter Snipes
#3 - 2017-03-12 13:27:33 UTC  |  Edited by: ISD Buldath
Here is CCP lame response:

*snip*Removed GM Correspondence. Big no no.*snip* ~ISD Buldath


Are they trying to tell me that the 1st AUTOMATIC had a wrong number after being successfully used for 2 years, and I also entered it 10 times wrong? This took them 24 hours to figure out and they didn't even offer the game time I lost or any kind of peace offering.

I hope they got this fixed before my second account comes due in a week,

I finally got it to work using the same card through Paypal.
Soel Reit
The Scope
Gallente Federation
#4 - 2017-03-12 16:39:03 UTC
shhhhh don't post GM answers man LolLol


it's ccp! they are doing their best <3<3 lmao
DeMichael Crimson
Republic University
Minmatar Republic
#5 - 2017-03-12 16:43:22 UTC
I understand your frustration. At least the issue got solved.


By the way, I suggest you delete the correspondence from CCP, according to forum rule # 10. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.



DMC

'The Plan' | California Eve Players | Proposal - The Endless Battle
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#6 - 2017-03-12 16:43:26 UTC  |  Edited by: Scipio Artelius
I just paid yesterday on a couple of accounts. No problem at all.

I doubt it's CCP's end, but glad you got it sorted.
ISD Buldath
#7 - 2017-03-12 18:02:36 UTC
Quote:
10. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.


Coming to the forums for billing related issues is very much not a thing. Locked.

~ISD Buldath

Instructor King of the Forums! Knight of the General Discussion

Support, Training and Resources Division

Interstellar Services Department

I do not respond to EVE-Mails regarding forum moderation.