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Issues, Workarounds & Localization

 
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Jumping from system to system - Load Lag

First post
Author
Othran
Route One
#81 - 2012-01-16 08:26:57 UTC  |  Edited by: Othran
DurrHurrDurr wrote:
Petrus Blackshell wrote:
I was able to find a workaround for this on TQ! By default, the Windows time syncs via NTP with "time.windows.com". I switched it to sync with "time.nist.gov" instead, and that seems to have solved this issue with Eve. I have played for hours without noticing the slightest bit of jump lag.


This didn't fix the problem.


It won't fix anything unless you alter the default sync interval from 7 days to something sane.

time.windows.com is a complete pile of junk - you're lucky if you get a response from it at all, and when you do you'll often see that you're receiving "invalid" time information, so in that respect changing it may be better.

Frankly the timeservers Windows uses are pretty useless unless you live in the continental USA. Latency is too high and too unstable to be of much use.

Much better to take a look at (for example) Stratum 2 Time Servers and pick one which is geographically closer to you. In the UK at least your best bet for that will be universities - Manchester, Strathclyde and Imperial College London all have open access timeservers, so you ought to be able to get latency down to well under 50ms unless you're on a 3G connection.
Dynamiittiukko
Fistful of Finns
#82 - 2012-01-17 04:07:06 UTC  |  Edited by: Dynamiittiukko
I just tested this on Singularity, and after about 1h30min playing and approx. 60 jumps across the galaxy I did not encounter any problems with new systems loading after a gate jump.

While it certainly looks promising, too many variables were different from production to draw any conclusions as of yet. On Singularity, my graphics settings were different, my overview settings were different, there were hardly any players on at the time, plus I had just taken NTP into use yesterday, making my laptop sync with a stratum 1 time server near my location (which would appear to have alleviated the symptoms in production but that, too, requires more testing to be sure).

Oh, while testing this, I came across a small issue that might somehow be timing/sync related: approx. every 1/5 to 1/8 gate jumps on Singularity, the gate fired twice when I jumped. If it had only happened once or twice during my flight from Delve to Tribute, I'd readily believe it to simply be another player jumping into the system I was leaving but since it happened at relatively regular intervals and in consistently empty systems I find that difficult to believe. Just a minor issue but thought I'd mention it since it caught my attention.

TL;DR: The fix currently on Singularity looks really promising but it's too early to tell for sure.

.d
Othran
Route One
#83 - 2012-01-17 08:11:29 UTC  |  Edited by: Othran
Dynamiittiukko wrote:
making my laptop sync with a stratum 1 time server near my location


Please don't do that.

Stratum 1 machines are not intended for public access, they are only intended for stratum 2 servers to sync to. Unless you are running a stratum 2 machine and providing time sync to 200-300 machines MINIMUM then you shouldn't be going anywhere near a stratum 1 machine.

Stratum 1 machines are not cheap to run as they're usually connected to a machine physically next to it running from an "atomic clock" and do NOTHING other than provide time synchronisation.

The difference in accuracy between stratum 1 and 2 is probably in the range of about 50 millionths of a second, so please use stratum 2 timeservers.
Dynamiittiukko
Fistful of Finns
#84 - 2012-01-17 18:48:22 UTC
Othran wrote:
Dynamiittiukko wrote:
making my laptop sync with a stratum 1 time server near my location


Please don't do that.

[snip]

The difference in accuracy between stratum 1 and 2 is probably in the range of about 50 millionths of a second, so please use stratum 2 timeservers.


Fair points. Changed. Even found a stratum 2 server that's significantly closer to me than the stratum 1 I was using until now. With luck, I may actually have gained accuracy.

.d
Othran
Route One
#85 - 2012-01-18 07:58:29 UTC
Dynamiittiukko wrote:

Fair points. Changed. Even found a stratum 2 server that's significantly closer to me than the stratum 1 I was using until now. With luck, I may actually have gained accuracy.

.d


Good man - you've made a BOFH somewhere happier Big smile
impli
Ministry of War
Amarr Empire
#86 - 2012-01-18 11:15:59 UTC
Just an update.. the change to a NTP server does NOT solve the problem. it is a lag in the Session timer change ..

The clock is always syncron on my system but I got the same issues yesterday during a fleet battle.. others run into issues with warp to, dock, and the ranges on the overview again.

The test on the sisi Server was successful, NO issues detected at all.

CPU Phenom II x6 1100T
ATI 1Gb 6870
4GB ram
Windows 7 x64 ulitmate
100MBit LAN fixed IP internet
Othran
Route One
#87 - 2012-01-18 17:22:29 UTC  |  Edited by: Othran
It may not work for you impli but it does for me - this (clock drift) is a recurring problem in Eve, first time I think it was identified was 2005.

You might want to look at the system log files, you should find two entries something like this when you boot the machine and if they're not there then the ntp registry changes you made haven't started the service :

Source : Time-Service

The time provider NtpClient is currently receiving valid time data from ntp.cis.strath.ac.uk,0x9 (ntp.m|0x9|0.0.0.0:123->130.159.196.118:123).

then immediately after :

Source : Time-Service

The time service is now synchronizing the system time with the time source ntp.cis.strath.ac.uk,0x9 (ntp.m|0x9|0.0.0.0:123->130.159.196.118:123).

In addition if your time has changed you should also see something like :

Source : Kernal-General

The system time has changed to ‎2012‎-‎01‎-‎16T21:53:11.594000000Z from ‎2012‎-‎01‎-‎16T21:53:11.976407100Z.

Only reason I mention this is when I first did this then the ntp client was still waiting out the remaining old "SpecialPollInterval" time before starting. Edit - that means that if it had 6 days to go before contacting the ntp server then it still has the same time to go after your changes so may not start for 6 days. Solution is to set service to autostart and not wait out timer.

Good that the sisi fix works though.
Firebolt145
The Hatchery
RAZOR Alliance
#88 - 2012-01-18 21:48:02 UTC
Any eta on when this is making its way to live?
Kevda1
Elite Guards
#89 - 2012-01-19 06:26:36 UTC  |  Edited by: Kevda1
Hi CCP,

I just lost my fully faction fit loki due to my overview not loading when I jumped using a border gate.

Screen shots: http://i291.photobucket.com/albums/ll291/Elitepwnz/loki-1.jpg

Killmail: egk.eve-kill.net/?a=kill_detail&kll_id=12181572

I will be petitioning this.

Details:

I was chasing a tornado with GCC, I had lost him. I warp to the Egmar stargate, there's a arazu and a loki waiting, I jump in.

OH GOODY WHAT DO YOU KNOW, THE OVERVIEW ISN'T LOADING. I check de-scan and there's this: drake, drake, drake, hurricane & stabber fleet issue, they're probably on the gate waiting for me to decloak, so meanwhile im saying **** **** **** ****, what are chances of me cloaking up with GCC, doubtful at best, suddenly the cloaking device activates and I'm like "WOOO HOOO" but the overview still doesn't load *120 seconds gone by* I restart my eve client and upon logging and I'm getting epicly pwnd by the targets and some loki's, as you can see from the screenshot.

*I submitted the petition about this issue a couple of days ago*

Response:

"Hi,

This is a known issue and we're working on resolving this issue.

Thank you for your patience in this matter and please accept our apologies for the inconvenience.

Best regards,
Senior GM Xamother
EVE Online Customer Support"

"You were recently pulled forcefully from your Loki which resulted in you losing 37255 skill points from the skill Minmatar Electronic Systems." Awesome.
clavo oxidado
Deaths Consortium
Pandemic Horde
#90 - 2012-01-19 19:29:29 UTC  |  Edited by: clavo oxidado
I solo roamed 0.0 for 2 hours using this work around.
Click on your windows clock and use a stratum 2 server to sync time and change the default sync frequency to 10 mins.
Google how to change sync frequency for your version of windows.
Dynamiittiukko
Fistful of Finns
#91 - 2012-01-19 21:27:06 UTC  |  Edited by: Dynamiittiukko
Hi CCP,

I just lost another ship plus my implants due to this bug. That makes it a second ship lost on its maiden voyage in 2 weeks.

No, I can not "relog before a dangerous jump" because I move about in fleets and the fleets can not wait for one player. Nor can I afford to be left behind while roaming in hostile systems. That is a guaranteed loss.

Two days ago I was flying in an incursion fleet that was 26 jumps from my home system. Guess how long it took me to fly back home after the fleet disbanded? 1 hour 45 minutes. FOR 26 JUMPS! I relogged 3 times during that voyage.

Enjoyable? Not much.

This bug has utterly and completely destroyed my enjoyment of the game up to the point that I have cancelled my Eve Online subscription approx. 20 minutes ago and I will not be back until this bug has been fixed in production.

I'm not paying you guys for the pleasure of having my ships and pods destroyed without the slightest chance of defending myself and then getting "our logs show nothing, f*ck off" replies to my reimbursement petitions (yes, I know you don't put it so harshly but you know just as well as I do that that is the message).

Thank you and farewell (at least until this issue is fixed).

Seething with holy nerdrage,

-Dynamiittiukko
Firebolt145
The Hatchery
RAZOR Alliance
#92 - 2012-01-20 15:45:13 UTC
CCP could you please give us an eta for Crucible 1.1? It would be much appreciated.
CCP Habakuk
C C P
C C P Alliance
#93 - 2012-01-20 16:24:04 UTC  |  Edited by: CCP Habakuk
Firebolt145 wrote:
CCP could you please give us an eta for Crucible 1.1? It would be much appreciated.

It is planned for Tuesday, the 24th January, as announced in this news message and this DevBlog.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing

Firebolt145
The Hatchery
RAZOR Alliance
#94 - 2012-01-20 17:26:32 UTC
Ah yes, just spotted that. Thanks!
clavo oxidado
Deaths Consortium
Pandemic Horde
#95 - 2012-01-20 17:46:42 UTC
Seriously dudes, use the work around I posted.
Firebolt145
The Hatchery
RAZOR Alliance
#96 - 2012-01-20 20:32:05 UTC
clavo oxidado wrote:
Seriously dudes, use the work around I posted.

I did and it seems all my clients stay in sync now (prior to this, after 5 minutes the chat timestamps would start to drift apart). However it hasn't completely fixed the problem and I lagged for about 30 seconds after jumping a gate about 2 minutes ago.
Caroline Grace
Retrostellar Boulevard
#97 - 2012-01-20 20:53:26 UTC
Ok, so after 24 hours of testing, I think I can confirm that time sync interval edit in registry does work for me. I have no lag whatsoever, even modules tick starts in the beginning, no lag after jumping, no lag after undocking.


And because I'm no-lifer for sure! Big smile I stayed ingame for about 6 hours now, did lot of missions, traveling, selling, buying and even alt-tabing to start some internet-eating stuff and everything was shiny and happy and no-laggy.


So, what I did was what has been said here by these great fellow capsuleers;


* I googled "How to change time sync" then found this PDF http://www.m0ukd.com/temp/Time_Sync_Interval_Change_Vista_XP.pdf and did everything what is there - and set the interval to 10 minutes.


* Then I found stratum 2 servers list here http://support.ntp.org/bin/view/Servers/StratumTwoTimeServers and found the one, which is closest to me and also most alive in "Last Modified".


* Then I copied that adress in "Change date and time settings" in Windows 7 and pressed the update button.


Then I play the game. Note that even after PC restart everything is still fine, it is probably still better to press the update button again if you turn-off / turn on your computer.


I will continue to monitoring the situation and swiftly inform you if anything changes.

I'm Caroline Grace, and this is my favorite musical on the Citadel.

Dynamiittiukko
Fistful of Finns
#98 - 2012-01-21 05:02:13 UTC  |  Edited by: Dynamiittiukko
clavo oxidado wrote:
Seriously dudes, use the work around I posted.


Actually, it was Othran who posted it, not you.

Anyway, I've been using it for about a week or so now and it changed nothing.

I'm seriously hoping the deployment on the 24th fixes this.

No longer seething with holy nerdrage,

.d

PS. To CCP Habakuk: despite my outburst the other night, I do appreciate the work you guys do. Seriously.
Scrapyard Bob
EVE University
Ivy League
#99 - 2012-01-21 14:10:24 UTC
Othran wrote:

The difference in accuracy between stratum 1 and 2 is probably in the range of about 50 millionths of a second, so please use stratum 2 timeservers.


Or better, use one of the "pool.ntp.org" alias names for your region.

http://www.pool.ntp.org/en/

For Europe, use: 0.europe.pool.ntp.org
For North America: 0.north-america.pool.ntp.org
Oceania: 0.oceania.pool.ntp.org
Asia: 0.asia.pool.ntp.org
Africa: 1.africa.pool.ntp.org
South America: 0.south-america.pool.ntp.org

The advantages to using the pool names is that they are round-robin'd, which means that the server behind a particular name is constantly changing, spreading out the load. Which keeps any particular server from being crushed. As servers drop from the pool, they get removed from the list of IPs handed out for those pool names, so you don't have to worry about trying to get time from a dead server.
Othran
Route One
#100 - 2012-01-21 14:14:01 UTC
As long as it helps it doesn't matter who proposed a workaround Big smile

I had wierd problems back in 2009 and saw something similar from maybe 4 years before on both eve and some linux forums. From that I looked at clock drift and there you go.

The important thing about the ntp registry change is to make sure its really active and IS getting time data correctly. I was on a roam a couple of months ago and kept getting traffic control crap. Turns out the ntp server I used was down for upgrade that night....