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Issues, Workarounds & Localization

 
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Attempting to Preview new Gala Skins Causes Crashes

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Ari Shekelstein
Doomheim
#1 - 2017-02-14 15:34:39 UTC
The first few skins I viewed loaded fine. If you go through the list in the market to try to look at others, the game crashes.
CCP Darwin
C C P
C C P Alliance
#2 - 2017-02-14 20:45:08 UTC
If you're willing to take a few minutes to do this:

First, make sure that your graphics driver is up to date. Then, in Eve's Esc menu, on the Reset Settings tab, click the button to clear caches. Then, in the launcher, from the E menu, choose "Shared Cache..." and click on Verify in the resulting window. Wait for it to finish. Then see if the crash still occurs.

If you're still having crashing problems, do this to report the bug to us:

1) In the launcher, click on the E menu in the upper right (next to the minimize button) and choose Start LogLite.

2) Launch Eve

3) Make Eve crash

4) Go to the LogLite window and save the resulting log somewhere you can get to it.

5) Launch the game again and use F12 -> Report Bug to file an in-game bug report.

6) Open up the My Bug Reports page, locate that report, and add the log you captured as an attachment.

Feel free to mail me in-game to let me know the bug report number of your bug and I will take a look as soon as I get your message!

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Ari Shekelstein
Doomheim
#3 - 2017-02-18 17:08:34 UTC
Sorry, I had forgotten about this thread because the problem seems to have corrected itself.

On a similar topic, I am unable to change away from the driver I am currently using. If i use ANY other driver, the game crashes while in any area with large amounts of gas clouds or objects in space. The card is an AMD 7850 and the driver version that doesn't crash is 15.7.1. Yes it's an old driver, but it's the only one that works for me.

This is just for your information, though. I'll be upgrading my rig soon.

Thanks for the reply.