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Deployment Issues - 2017/02/14

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Dirty-Rotten-Pirate
Rancer Tourism Association
#161 - 2017-02-14 13:14:01 UTC
Look on the bright side - for a few rare minutes some of us are actually doing productive work for our employers.

I, for one, have just discovered where Microsoft Office is on my computer. I may even turn it on during the next down turn..
Otago Dogwalker
Brave Newbies Inc.
Brave Collective
#162 - 2017-02-14 13:14:27 UTC
Does anyone know how accurate the Eve Maps Dotlan thing is as it's still showing kills in the past hour?

What is the update time on it please?

Otago
Asketus
#163 - 2017-02-14 13:14:40 UTC
Computers are only good for gaming......
Corraidhin Farsaidh
Federal Navy Academy
Gallente Federation
#164 - 2017-02-14 13:14:52 UTC
Proeliator Bahis wrote:
Now we know why Eve doesn't work!!!

Quote:
UPDATE - 12:55 UTC - ESI IS BACK ONELINE AGAIN



I know they wanted to thin the code but jesus


They just accidentally removed all carriage returns in a windows to UNIX conversion error...it's just one very very very long line....
Manny Ortega
Beer Brewers Co-Operative
#165 - 2017-02-14 13:15:11 UTC
Back online again? VIP Mode still.. Oh well, at least I managed to take the garbage out for collection tonight instead of rushing to get it out in the morning... hehehehe.
ifantis
Aliastra
Gallente Federation
#166 - 2017-02-14 13:15:23 UTC
soooo how much longer is this gonna take i just got home from work and i need to add stuff to my queue just got home from a 13 hour shift and i wanna go to bed....
Corraidhin Farsaidh
Federal Navy Academy
Gallente Federation
#167 - 2017-02-14 13:16:28 UTC
Dirty-Rotten-Pirate wrote:
Look on the bright side - for a few rare minutes some of us are actually doing productive work for our employers.

I, for one, have just discovered where Microsoft Office is on my computer. I may even turn it on during the next down turn..


Step away from the Office software...that's the first thing that will suck that productivity gain right out of you...
Koss Vha
Ministry of War
Amarr Empire
#168 - 2017-02-14 13:16:39 UTC
[/quote]

This is what we in the English speaking world call "sarcasm". To help you here is a definition "The use of irony to mock or convey contempt:". Just sayin [/quote]

Yeah i seem to have missed that one. The thing with sarcasm is that it doesn't translate that well in written form, especially without proper syntax. Either way my point still kinda stands since the internet is never lacking for "white knights" that think they are helping.
Zoo Ologist
The Scope
Gallente Federation
#169 - 2017-02-14 13:17:25 UTC
My warp drive is active
CCP Lebowski
C C P
C C P Alliance
#170 - 2017-02-14 13:17:58 UTC
Milana Ormand wrote:
Maybe its just me, but why does it work on the test server.... and not on tranq.? Is that not the point of a 'test' server?

I've posted this in various forms elsewhere, but it seems like a good idea to post here too:

"CCP should have tested this themselves/I can't believe this got past testing/do you even QA bro?"

For each release, there will have been various different testing passes performed, including testing of new features and their affected areas by team QAs such as myself, automated unit testing, testing of the entire broad EVE functionality by our awesome outsourced partners in Scotland, and public testing with you guys on Singularity. Even with these and other tests ongoing during our development cycle, the sheer scale and complexity of EVE will mean that there will never be 100% coverage. Singularity cannot always catch issues like this just due to the fact that the test server can never truly match TQ in terms of sheer scale, so sometimes these things are unavoidable. Additionally, the way different test environments start up can be drastically different, meaning that sometimes start up problems are very difficult to catch.

All that being said I'm in no way excusing ourselves from culpability for these issues and we're always trying to move Singularity and our other test environments closer to TQ to avoid this in the future. Apologies for the inconvenience this may have caused and thanks for your patience!

CCP Lebowski | EVE Quality Assurance | Team Five-0

@CCP_Lebowski

epicurus 2
Secret Passage
#171 - 2017-02-14 13:19:29 UTC  |  Edited by: epicurus 2
Quote:




This is the mentality that allows companies to provide the bare minimum in quality of service. Respectable that you seem to be a polite person but in the case of thanking someone you are paying for not doing their job on time, that isn't helping anyone. Not so much aimed at the technicians that might actually be trying, but if management sees you/us as satisfied then they definitely won't hire more people or take other action to actually improve the user experience.
Just my two cents on the issue.



they were making no effort to rectify things then you would have a point.
however being critical when people are doing their level best to resolve completely unexpected issues and posting regular updates, is not being a concerned customer.... it is something else entirely.

Quote:
me stress the "Not so much aimed at the technicians that might actually be trying, but if management sees you/us as satisfied then they definitely won't hire more people or take other action to actually improve the user experience." portion of my post, but I'll mostly agree with you. I'm just not about to thank anyone for a delay, not really gonna blame them either. Although I'm sure the actual people involved would agree that more resources/staff would benefit both the product and their work environment.



Sometimes throwing more people at things just makes things more complex and administrative. MORE PEOPLE!!! is almost never the answer. Just ask any technology company, business, bank........... it is a knee jerk reaction that almost without exception makes things worse.

There is no evidence whatsoever that server downtimes are due to a lack of qualified human resources. so criticising management when you do not have any idea of their infrastructure/resourcing, does not come across as anything other than a dig.... just saying.
Otago Dogwalker
Brave Newbies Inc.
Brave Collective
#172 - 2017-02-14 13:19:40 UTC
Well I just had "one too many" and hope this extended real life injection continues until 2300 eve time at least, when I shall awaken fresh and ready to blap those Angels and sell skins for stupid ISK until lunch time...aahhhhaaaaa
Noxeria Shimaya
Shimaya Consanguinea
#173 - 2017-02-14 13:19:55 UTC  |  Edited by: Noxeria Shimaya
<3 CCP Happy Velentine's Day!

TQ is up and running!
Rolling Gigant
Federal Navy Academy
Gallente Federation
#174 - 2017-02-14 13:21:34 UTC
Didn't see a sun since i joined. This is sign.
Otago Dogwalker
Brave Newbies Inc.
Brave Collective
#175 - 2017-02-14 13:22:53 UTC
We're on!!!!!!!
Xue Oy
Center for Advanced Studies
Gallente Federation
#176 - 2017-02-14 13:25:05 UTC
Noxeria Shimaya wrote:
Milana Ormand wrote:
Maybe its just me, but why does it work on the test server.... and not on tranq.? Is that not the point of a 'test' server?

Test servers are never 100% identical to production servers unless you don't run any debug processes (which are needed for testing) and run the test server on axactly the same hardware

Right. Furthermore, it is possible there are steps done in the test servers which failed to be recorded, so they were missed when applying to the productions servers. Basically test servers can reduce, but not eliminate mistakes and issues.

In some environment running very important service, they make the test environment exactly the same as the production environment, and when they need to deploy to production they simply switch test environment and production environment (after synchronize the last data changes). This mechanism produce more reliable deployment, but obviously much more expensive. I guess MMORPG services are not that important.
smokmog
Tordenskjold Inc.
#177 - 2017-02-14 13:25:29 UTC
i online see a chat window with 9 players and a black screen...
Margrete Vrede
Evian Industries
Reeloaded.
#178 - 2017-02-14 13:25:49 UTC
yay worlds of warships is finally updated :)
Koss Vha
Ministry of War
Amarr Empire
#179 - 2017-02-14 13:27:55 UTC
epicurus 2 wrote:
Quote:




This is the mentality that allows companies to provide the bare minimum in quality of service. Respectable that you seem to be a polite person but in the case of thanking someone you are paying for not doing their job on time, that isn't helping anyone. Not so much aimed at the technicians that might actually be trying, but if management sees you/us as satisfied then they definitely won't hire more people or take other action to actually improve the user experience.
Just my two cents on the issue.



they were making no effort to rectify things then you would have a point.
however being critical when people are doing their level best to resolve completely unexpected issues and posting regular updates, is not being a concerned customer.... it is something else entirely.

Quote:
me stress the "Not so much aimed at the technicians that might actually be trying, but if management sees you/us as satisfied then they definitely won't hire more people or take other action to actually improve the user experience." portion of my post, but I'll mostly agree with you. I'm just not about to thank anyone for a delay, not really gonna blame them either. Although I'm sure the actual people involved would agree that more resources/staff would benefit both the product and their work environment.



Sometimes throwing more people at things just makes things more complex and administrative. MORE PEOPLE!!! is almost never the answer. Just ask any technology company, business, bank........... it is a knee jerk reaction that almost without exception makes things worse.

There is no evidence whatsoever that server downtimes are due to a lack of qualified human resources. so criticising management when you do not have any idea of their infrastructure/resourcing, does not come across as anything other than a dig.... just saying.


Staff was an example really because i do indeed have no idea how the company works internally. The fact of the matter is that their patching process isn't exactly ideal/optimized and I'm sure improvements can be made. My main point in all this being, don't thank them when stuff goes wrong, thank them when they get it right. Having said all this, I'm not expecting a serious answer since you seem like one of those "disagree for the sake of it" types but i do appreciate the relative civility we've managed to maintain.
DragonHelm III
Native Freshfood
Minmatar Republic
#180 - 2017-02-14 13:28:32 UTC
Industry window is blank and does not populate