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Issues, Workarounds & Localization

 
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"Bug report" buggy

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Areen Sassel
Dirac Angestun Gesept
#1 - 2017-01-26 19:30:11 UTC
I was trying to report a bug in-game. The Category pulldown menu offers only "No Choices"; it never changes or offers other options no matter what I do in the rest of the bug reporting interface. Hence the bug reporting interface seems to be buggy.

Incidentally, here's my original bug report:

I do not have the Daytrading skill. I have Trade IV. When I mouse over the Daytrading skill in the skill interface, it says "Skill book not injected" (which I would expect) and "Required skill books not injected" (which I do not expect). I would expect only to see the latter message if I were missing a prerequisite skill altogether.
CCP Darwin
C C P
C C P Alliance
#2 - 2017-01-28 03:04:27 UTC  |  Edited by: CCP Darwin
Areen Sassel wrote:
I was trying to report a bug in-game. The Category pulldown menu offers only "No Choices"; it never changes or offers other options no matter what I do in the rest of the bug reporting interface. Hence the bug reporting interface seems to be buggy.


I created a bug report describing your issue with the notification regarding the skill book. (You will unfortunately not be able to see this on the "my bug reports" web page but it will definitely be looked at.) As far as your issue with the in-game bug reporter goes:

If you have difficulties submitting bug reports in-game, you can do so on the web here. If you are running LogLite, or if you can reproduce the bug, I would recommend attaching client logs as described here if you are using the web-based tool. (The in-game tool will take care of this automatically.)

Clearing your cache files (press Esc, go to the Reset Settings tab, and click the button next to Clear All Cache Files) may help with your bug reporter problem. If not, and you're willing to take the time, please do the following:

1) Open LogLite
2) Start the game
3) Open the bug reporting window and attempt to access the Category pulldown.
4) Exit Eve.
5) Follow the instructions on the website above to save your log from LogLite to a file.
6) Submit a bug on the bug reporting webpage, with that log attached, stating that your Category menu isn't working in the bug reporter.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Areen Sassel
Dirac Angestun Gesept
#3 - 2017-02-13 01:39:06 UTC
CCP Darwin wrote:
If you have difficulties submitting bug reports in-game, you can do so on the web here. If you are running LogLite, or if you can reproduce the bug, I would recommend attaching client logs as described here if you are using the web-based tool. (The in-game tool will take care of this automatically.)


Thanks for your reply, which I'm afraid I didn't see until reporting a bug today reminded me of it. I should have mentioned at the time that another user in English Help was affected, so it wasn't "just me". Sorry about that. It seems to be fine now, FWIW.