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Known Issues - Rubberbanding & Latency

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Dark Magni
The Church of Awesome
#21 - 2017-01-26 23:45:23 UTC
Elliott Spitzer wrote:
Still waiting on an update...


I find the lack of an update - 1 week on from the start of this thread - to be extremely unprofessional and disappointing.

Again I would like to reiterate that this problem has been going on for months now and this thread has only recently been started, so in a way I expected for this to occur due to a very low expectation of the CCP IT/technical teams.

What kind of shambles is this? The game is unplayable for months now and people are having to petition losses left right and center.

Also- have the CCP technical team- for example CCP Darwin- had the time to review the petition for that IMP loss yet?
May O'Neez
Flying Blacksmiths
#22 - 2017-01-27 15:38:06 UTC  |  Edited by: May O'Neez
CCP Darwin wrote:
Dark Magni wrote:
I find it disturbing how CCP is declaring the support tickets to be a highly valuable source of information


When submitted in-game, bug reports (which are not support tickets) provide us with a detailed package of technical information about your client's state in addition to the information you enter in the report.

If filed shortly after a problem occurs, in-game bug reports can give us information about what happened in your game client at the moment you experienced the problem. In some cases, either by itself or in combination with our own telemetry, this can be the extra piece of information that allows us to reproduce a bug, or in some cases even fix a bug that we cannot reproduce.

CCP Falcon says that the team working on this issue (which does not include me) has what they need at this time. However, if in the future you experience strange behavior that you believe to be related to a software defect, pressing F12 and clicking Report Bug in-game will open the bug reporter window, and you can submit a report describing it.

If you cannot open the in-game bug reporter, you can submit a report at bugs.eveonline.com, but note that doing so this way will not automatically include the additional logging and system information from your client. You can manually add your client's logs yourself, though.

Note that, unlike support tickets, bug reports are not a way to get personal assistance with a problem. So, if you are having problems logging in to your account, wish to ask for reimbursement, or have some other issue that requires someone to help you personally, I recommend filing a support ticket as well as filing a separate bug report if you feel it's warranted.


Each time I got technical issues in game and submitted a ticket I was asked to make a bug report. OK, could make sense, but ... as I wrote bug reports I wasn't helped either.

None of my bug reports got any reply, except once a long time ago and since I got more and none got eventually fixed (or due to big rewrites in game, like when they redid the industry or updated the sound code).

Currently I have 2 blocked characters on different accounts that are not playable at all due to bugs (inventory and skill queue crash), I submitted bug reports and never got feedback either. After 2 weeks I guess I'll have to give up til some lucky day the issue disappears "by itself", which by experience can be very, very long ... :/

I'm disappointed
Oradric Cube
Center for Advanced Studies
Gallente Federation
#23 - 2017-01-27 16:04:04 UTC
At 15:51 today (1/27/2017) me and 4 other people experienced a sudden spike in these latency issues including delays in switching ships, delays in docking, delays in looting cans and delays in undocking. There were only 6 people in local at the time.

I would like to see an update from CCP as to the status of the investigation and a new ETA on a fix.
RO ALEXANDER
EVE-RO
Goonswarm Federation
#24 - 2017-01-28 16:41:09 UTC
I am getting frequent socket closed messages when changing grid or sessions. Happened twice when just docked in jita and interacting with the market as well
Fixy FixIT
Iron Whales
Goonswarm Federation
#25 - 2017-01-29 11:37:56 UTC
Sunday, after DT :

Dear CCP, this lag is very frustrating now.

The market is almost unusable - you buy something and it's taking 30 seconds or more to take the isk and appear in your inventory.

Interacting with POS buildings takes forever - the right click menu again, takes about 15 seconds to open.

And you know what ? Ever since you removed the ability to have a "Static Background" in station, eve simply eats up GPU and CPU power. It was far better when you didn't have to have all the stuff moving around that no-one actually looks at. Why not bring back that option ?

I hope these issues are fixed in the next patch.

Regards,

FF.
Arthur Aihaken
CODE.d
#26 - 2017-01-30 13:19:05 UTC
There's no advertising with static backgrounds. Just saying...

I am currently away, traveling through time and will be returning last week.
lord xavier
Rubbed Out
#27 - 2017-01-31 01:01:03 UTC
Lillith Sakata wrote:
lord xavier wrote:

blahblahblah
more blah
You provide a ****** service blahblah


As someone who has had to deal with antiquated code with various nim-nods' hands in it, through several managers, leads, new technologies and compilers and IDEs and on and on ...

If the service is so bad as you're so pointedly stating, then please feel free to leave, and make your own vision of EVE. And then make sure that it lasts for >10 years, with excellent uptime, etc.

Also, entitled bittervet much?

Wow, I love how a very angry complaint is "Angry bitter vet"

I have had a hunting proteus reimbursed for rubberbanding, I died because I rubberbanded for 30 seconds before a dysnc. I got reimbursed.
After 10 years and multiple T3 reimbursements, hell, even a carrier reimbursement. The fact an Imp is being given the middle finger for something that if it was any other NON-AT ship would have had a different response is horse ****. Plain and simple. A faulty service should be a generic response Either all the same of "No, sorry." or "Yes here is your ship."

The bittervet? ****, bitter vets don't argue like this. Bittervetting is "omfg ****** service. ****** response every time. They dont care. Why are you posting." Which is essentially what you did. So, go talk somewhere else. The fact these issues have been going on this long gives every player a reason to complain. A week or two? okay cool. But almost a month AND they are reimbursing ships left and right, until the imp shows up. Then it gets told to "No sorry, our logs show nothing." You want to talk about entitled? How about the inequality of customer service. That is something to be angry about about 10 years and multiple server upgrades. Then a continuous problem with no response about it until AFTER an imp is petitioned for being lost.
Soldarius
Dreddit
Test Alliance Please Ignore
#28 - 2017-02-02 15:24:15 UTC
lord xavier wrote:
tears


My Tear-Cup runneth over.

http://youtu.be/YVkUvmDQ3HY
Endar
Doomheim
#29 - 2017-02-03 03:26:36 UTC
In what other computer games are you expected to suffer such constant and disruptive service issues like this, for months.

This thread has been going for two weeks and funnily enough there is no 'blogging' at all.

They are unable to fix this.
CCP Falcon
#30 - 2017-02-07 10:39:26 UTC
Hey guys,

Just a quick update now that we have further information!

Our ops team are still looking into the root cause of this issue, however several changes have been made in the last week or so from which we've seen notable improvements.

We're still in the middle of an ongoing investigation into the cause of the issue, but we've seen a marked decline in the number of reports after several changes.

TL;DR - We're still working on investigation, but we're making good progress in resolving this.

If you're still experiencing issues, by all means feel free to contact customer support with a ticket for assistance.

<3

CCP Falcon || EVE Universe Community Manager || @CCP_Falcon

Happy Birthday To FAWLTY7! <3
Endar
Doomheim
#31 - 2017-02-08 10:15:02 UTC  |  Edited by: CCP Falcon
Where is the <3 for the dude that lost his imp due to YOUR server problems
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