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Error message: could not copy files for tranquility

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Lyra Everstar
Center for Advanced Studies
Gallente Federation
#1 - 2016-12-11 20:41:59 UTC
http://imgur.com/a/ZFt8j

Anyone got any advice?
Lyra Everstar
Center for Advanced Studies
Gallente Federation
#2 - 2016-12-11 23:11:40 UTC
I was online, and then my monitor bugged so I had to hard reboot my PC (while Eve was open), and I got this problem.

I reinstalled the launcher, and tried the repair tool, but still no luck...
CCP Snorlax
C C P
C C P Alliance
#3 - 2016-12-12 18:28:42 UTC
Try going to Settings, Shared Cache Settings and run Verify. If that doesn't help, try the Fix permissions from the same dialog.

If that still doesn't help, open up the shared cache folder. You can do that from the E menu, Find in Explorer, Shared Cache. Delete the tq folder and restart the launcher, let it rebuild the folder from scratch. Don't worry, settings are not stored in there.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Lyra Everstar
Center for Advanced Studies
Gallente Federation
#4 - 2016-12-12 19:48:13 UTC
Thank you, it works now :)
John Kaylin
Perkone
Caldari State
#5 - 2016-12-13 19:23:23 UTC
I'm actually running into this myself when trying to launch the game. Tried everything suggested, when I open up the Shared Cache option in the launcher the Verify button is grey'd out. Tried deleting the shared cache TQ folder, relaunched the launcher and got "Error! See log for details". No idea on what log it's telling me to look at.

So, I'm at a loss...
CCP Snorlax
C C P
C C P Alliance
#6 - 2016-12-13 19:59:26 UTC
John Kaylin wrote:
I'm actually running into this myself when trying to launch the game. Tried everything suggested, when I open up the Shared Cache option in the launcher the Verify button is grey'd out. Tried deleting the shared cache TQ folder, relaunched the launcher and got "Error! See log for details". No idea on what log it's telling me to look at.

So, I'm at a loss...

E menu, Show in Explorer, Launcher Logs...

If you have test servers enabled the Verify button is disabled until those have finished downloading as well. You can disable them in Settings.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
John Kaylin
Perkone
Caldari State
#7 - 2016-12-13 20:07:25 UTC  |  Edited by: John Kaylin
CCP Snorlax wrote:
John Kaylin wrote:
I'm actually running into this myself when trying to launch the game. Tried everything suggested, when I open up the Shared Cache option in the launcher the Verify button is grey'd out. Tried deleting the shared cache TQ folder, relaunched the launcher and got "Error! See log for details". No idea on what log it's telling me to look at.

So, I'm at a loss...

E menu, Show in Explorer, Launcher Logs...

If you have test servers enabled the Verify button is disabled until those have finished downloading as well. You can disable them in Settings.



Thank you, verifying the shared cache right now. I'll check the logs here in a bit. Thanks for the prompt reply.

UPDATE: After verifying the cache, it all works well now. Thank you again.
Xulanti Fimalltu
Off Constantly.
#8 - 2017-01-13 23:43:19 UTC
Ive run into this issue as well, Ive run permissions, verified cache and tried deleting the tq folder all to no avail. I then uninstalled and reinstalled the game and I still get the same error. This is on a pc not mac so many other boards didnt apply. Not sure what to do next as Ive done everything I could find and nothing worked.
Xulanti Fimalltu
Off Constantly.
#9 - 2017-01-13 23:49:41 UTC
The wierd part was that I was playing, then the sockets closed for no reason then I have been unable to log in or do anything since about 0900 1/13/2017 eve time, so it wasnt an client downtime thing....
Xulanti Fimalltu
Off Constantly.
#10 - 2017-01-15 10:32:35 UTC
48 hrs, a bug report and still no fix or acknowledgement that something is wrong....anyone have a solution yet?
K'rog
Sebiestor Tribe
Minmatar Republic
#11 - 2017-01-17 16:59:57 UTC  |  Edited by: K'rog
Tried all the suggested fixes.....the launcher is not downloading the tq file when it starts.

Also, there is a message at the bottom of the launcher which reads " Version info not available"

The option to verify files is disabled even with test servers disabled, and the is a message which reads. " some indices were not available"