EVE General Discussion

OP, I would like to assume that the way you interact with the GMs in your ticket is much more pleasant than this rant, but if by any chance the language in your tickets is similar to this post, then I can totally understand why CCP would just close your tickets and not reimburse.

By the reimbursement policy you wouldn't be entitled to anything anyway (based only on what you've put here) as strictly speaking the policy only applies if there is a server issue.

However, you can often get ships reimbursed by CCP. I've always found them to be really good. Sorry your experience isn't the same.

So you've played EVE for five years, and this is the first problem you've had with their customer support in that time, which happens to coincide with the introduction of Alpha clones and an influx of new players all filing tickets of their own, causing a backlog, and this one incident in five years makes them worse than COMCAST, with whom you can experience even worse customer support on a daily basis?

Sure mate, sure. I'm detecting a subtle variant of Godwin's Law here.

1) Dunno if ticket nr 1 is legit.

2) Dunno whats up with ticket nr 2. Possibly there is some technicality in the reward rules that you overlooked.
For a fee of 100mil isk I can look into it for you, 50 upfront and 50 on delivery.

Remember that GMs and Customer Support are people first, and employees second.
If you treat them in ways below their human dignity, they will more likely than not give you a hard rime in return.

Id argue that polite and respectful behavior is the single most important thing a client can do to ensure maximum return on their issue.

Priorities everywhere. Let's see: you lost ceptor and who knows why 2xGnosis and a Sunesis, which cost in total less than 150 mil ISK.

Can you play the game? Yes

Is your character stuck? No

In every ticketing system that'll send ya right to the bottom. Priority: low.
A GM is a person, who upon opening your ticket reads it carefully and if you use the same tone there...Well, good luck, mate!
Like people said, politeness will get you far. I've been helped even when I wasn't right.

I have been working as a customer support for 11 years, in my country ranting might have worked sometimes, but I am sure Iceland ain't one of those.

Thanks for the advice.

I havent insinuated I am a GM.
To make this explicitly clear, I am not a GM.

I offered that I can look through what has been made available of the rules to see if OP overlooked something.
I'd just read through them and write up a report of them for OP including an analysis and summary.
Nothing wrong with that.

You are insinuating that I have previously received a forum vacation for impersonating a GM. That is false.

You probably lost it cause you ****** up or your internet/connection to the servers had a hiccup. All of which, is really out of the influence of GMs and not really worthy a ticket. Just accept the loss, instead of spamming the ticket system with non-sense tickets. You are the very reason why the ticket system is overloaded, because people submit whatever issue thinking they will get reimbursed. "Oh no, my wifi router is setup wrong so my connection is unstable. I lost a ship cause eve lagged. GM PLZ HALP!"

Sometimes you just gotta accept the internet is not perfect and **** happens. When you lose something as inconsequential as an intercepter, I'd say just shrug your shoulders and move on



In addition to spamming the system with crap issues, you also submit multiple instances of the same issue. This has been stated by CCP support, that such behavior results in way longer response times. Just wait patiently, especially when your issue is low priority nonsense.

In regards to the gifts, I'd submit another ticket asking for another review. The system is automated and I'm sure no one have manually gone out of their way for you not to receive your gift. Maybe this time, formulate your ticket in a civilized manner, then maybe the GM will want to help you.

With that being said, I'm sure you are not telling us the whole truth and that there is a reason for why you don't receive the gifts as all the normal subscribers have.

I wanna have this, I wanna have that.... if I don't have it, I will throw myself on the floor and yell really loud, even if I know mom will ignore me in the supermarket....