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Issues, Workarounds & Localization

 
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socket was closed

First post
Author
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Hilti Enaka
Space Wolves ind.
Solyaris Chtonium
#1 - 2016-12-09 14:29:47 UTC
I'm getting the Socket was closed message again.

any fixes?
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#2 - 2016-12-09 14:33:16 UTC
Moved to Issues and Work Arounds.

https://support.eveonline.com/hc/en-us/articles/201827699--The-Socket-was-closed-message

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Hilti Enaka
Space Wolves ind.
Solyaris Chtonium
#3 - 2016-12-09 15:50:56 UTC
ISD Max Trix wrote:
Moved to Issues and Work Arounds.

https://support.eveonline.com/hc/en-us/articles/201827699--The-Socket-was-closed-message



It's not my connection - perhaps something specific on the computer I was trying to connect on.

Any ideas?
hezie99
United Mining and Hauling Inc
The Initiative.
#4 - 2016-12-09 15:58:08 UTC
that article is no relation to the problem.. as previously said using the Lite logging tool you can see its a security certificate issue with eve itself (2nd time its happened to me)

I followed those steps to no avail but managed to get back online by ignoring security stuff in the launcher and rebooting my pc (had tried rebooting PC first of all)
Hilti Enaka
Space Wolves ind.
Solyaris Chtonium
#5 - 2016-12-09 17:21:15 UTC
hezie99 wrote:
by ignoring security stuff in the launcher and rebooting my pc (had tried rebooting PC first of all)


What security stuff?
Dackota
School of Applied Knowledge
Caldari State
#6 - 2016-12-09 18:08:54 UTC
A Corpy had the same problem before, he was told by CCP that they had implemented an SSL security update to counter dos'ing. They rolled it back, but it seems likely they have partially implemented it again.
Apheline
State War Academy
Caldari State
#7 - 2016-12-15 09:34:13 UTC
Same problem with SSL error (file blue.dll commit lot of error too in server log)
Apheline
State War Academy
Caldari State
#8 - 2016-12-15 12:27:35 UTC
If it can help :

Quote:
Starting traceroute diagnostics - this may take several minutes

Starting tracert for launcher.eveonline.com

D‚termination de l'itin‚raire vers d1hoqe10mv32pv.cloudfront.net [54.192.27.58]
avec un maximum de 30 sautsÿ:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 36 ms 38 ms 37 ms par-1-rdb.fr.eu [178.32.37.3]
3 38 ms 38 ms 44 ms be99-11.th2-1-a9.fr.eu [178.32.37.134]
4 46 ms 47 ms 48 ms be1-1177.sbg-g1-a9.fr.eu [94.23.122.118]
5 49 ms 48 ms 48 ms po97-1122.mil-5-6k.it.eu [91.121.131.147]
6 51 ms 49 ms 49 ms amazon.mix-it.net [217.29.66.117]
7 * * * D‚lai d'attente de la demande d‚pass‚.
8 * * * D‚lai d'attente de la demande d‚pass‚.
9 * * * D‚lai d'attente de la demande d‚pass‚.
10 49 ms 49 ms 51 ms server-54-192-27-58.mxp4.r.cloudfront.net [54.192.27.58]

Itin‚raire d‚termin‚.

Starting tracert for binaries.eveonline.com

D‚termination de l'itin‚raire vers d17ueqc3zm9j8o.cloudfront.net [54.192.27.55]
avec un maximum de 30 sautsÿ:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 63 ms 70 ms 41 ms par-1-rdb.fr.eu [178.32.37.3]
3 39 ms 38 ms 37 ms be99-11.th2-1-a9.fr.eu [178.32.37.134]
4 42 ms 44 ms 43 ms be1-1177.sbg-g1-a9.fr.eu [94.23.122.118]
5 52 ms 49 ms 52 ms po97-1122.mil-5-6k.it.eu [91.121.131.147]
6 78 ms 70 ms 72 ms amazon.mix-it.net [217.29.66.117]
7 * * * D‚lai d'attente de la demande d‚pass‚.
8 * * * D‚lai d'attente de la demande d‚pass‚.
9 * * * D‚lai d'attente de la demande d‚pass‚.
10 49 ms 49 ms 48 ms server-54-192-27-55.mxp4.r.cloudfront.net [54.192.27.55]

Itin‚raire d‚termin‚.

Starting tracert for resources.eveonline.com

D‚termination de l'itin‚raire vers dm794883twbxj.cloudfront.net [54.192.27.124]
avec un maximum de 30 sautsÿ:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 38 ms 37 ms 37 ms par-1-rdb.fr.eu [178.32.37.3]
3 39 ms 38 ms 37 ms be99-11.th2-1-a9.fr.eu [178.32.37.134]
4 45 ms 50 ms 43 ms be1-1177.sbg-g1-a9.fr.eu [94.23.122.118]
5 49 ms 50 ms 49 ms po97-1122.mil-5-6k.it.eu [91.121.131.147]
6 49 ms 49 ms 49 ms amazon.mix-it.net [217.29.66.117]
7 * * * D‚lai d'attente de la demande d‚pass‚.
8 * * * D‚lai d'attente de la demande d‚pass‚.
9 * * * D‚lai d'attente de la demande d‚pass‚.
10 53 ms 49 ms 48 ms server-54-192-27-124.mxp4.r.cloudfront.net [54.192.27.124]

Itin‚raire d‚termin‚.

Traceroute diagnostics finished

Starting basic diagnostics

Looking up hosts:
launcher.eveonline.com
binaries.eveonline.com
resources.eveonline.com

Host lookup for binaries.eveonline.com returned:
54.192.27.55
54.192.27.64
54.192.27.35
54.192.27.201
54.192.27.233
54.192.27.249
54.192.27.239
54.192.27.172

Host lookup for resources.eveonline.com returned:
54.192.27.83
54.192.27.124
54.192.27.112
54.192.27.45
54.192.27.254
54.192.27.145
54.192.27.146
54.192.27.144

Host lookup for launcher.eveonline.com returned:
54.192.27.4
54.192.27.58
54.192.27.126
54.192.27.204
54.192.27.196
54.192.27.150
54.192.27.146
54.192.27.176

Host lookups done
Starting ping for launcher.eveonline.com

Envoi d'une requˆte 'ping' sur d1hoqe10mv32pv.cloudfront.net [54.192.27.4] avec 32 octets de donn‚esÿ:
R‚ponse de 54.192.27.4ÿ: octets=32 temps=50 ms TTL=249
R‚ponse de 54.192.27.4ÿ: octets=32 temps=50 ms TTL=249
R‚ponse de 54.192.27.4ÿ: octets=32 temps=49 ms TTL=249
R‚ponse de 54.192.27.4ÿ: octets=32 temps=49 ms TTL=249

Statistiques Ping pour 54.192.27.4:
Paquetsÿ: envoy‚s = 4, re‡us = 4, perdus = 0 (perte 0%),
Dur‚e approximative des boucles en millisecondes :
Minimum = 49ms, Maximum = 50ms, Moyenne = 49ms

Starting ping for binaries.eveonline.com

Envoi d'une requˆte 'ping' sur d17ueqc3zm9j8o.cloudfront.net [54.192.27.55] avec 32 octets de donn‚esÿ:
R‚ponse de 54.192.27.55ÿ: octets=32 temps=49 ms TTL=249
R‚ponse de 54.192.27.55ÿ: octets=32 temps=50 ms TTL=249
R‚ponse de 54.192.27.55ÿ: octets=32 temps=50 ms TTL=249
R‚ponse de 54.192.27.55ÿ: octets=32 temps=49 ms TTL=249

Statistiques Ping pour 54.192.27.55:
Paquetsÿ: envoy‚s = 4, re‡us = 4, perdus = 0 (perte 0%),
Dur‚e approximative des boucles en millisecondes :
Minimum = 49ms, Maximum = 50ms, Moyenne = 49ms

Starting ping for resources.eveonline.com

Envoi d'une requˆte 'ping' sur dm794883twbxj.cloudfront.net [54.192.27.83] avec 32 octets de donn‚esÿ:
R‚ponse de 54.192.27.83ÿ: octets=32 temps=51 ms TTL=249
R‚ponse de 54.192.27.83ÿ: octets=32 temps=50 ms TTL=249
R‚ponse de 54.192.27.83ÿ: octets=32 temps=60 ms TTL=249
R‚ponse de 54.192.27.83ÿ: octets=32 temps=49 ms TTL=249

Statistiques Ping pour 54.192.27.83:
Paquetsÿ: envoy‚s = 4, re‡us = 4, perdus = 0 (perte 0%),
Dur‚e approximative des boucles en millisecondes :
Minimum = 49ms, Maximum = 60ms, Moyenne = 52ms

Basic diagnostics finished

Starting download test

Downloading small file

https://binaries.eveonline.com/Doomsday_2560x1440.jpg

516.97KB downloaded in 0.695 seconds (743.84KB/s)

Downloading large file

https://binaries.eveonline.com/intro.webm

5%
5%
6%
10%
18%
28%
38%
46%
54%
64%
73%
83%
93%
49.15MB downloaded in 41.042 seconds (1.20MB/s)
Apheline
State War Academy
Caldari State
#9 - 2016-12-15 12:28:24 UTC
Quote:
Starting SSL diagnostics

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to launcher.eveonline.com:443

=== Peer Certificate ===
-----BEGIN CERTIFICATE-----
key
-----END CERTIFICATE-----
== Subject Info ==
CommonName: *.eveonline.com
Organization: CCP Hf
LocalityName: Reykjavik
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
eveonline.com
*.eveonline.com
Alternate Subject Names (Email):

== Issuer Info ==
CommonName: Entrust Certification Authority - L1K
Organization: Entrust, Inc.
LocalityName:
OrganizationalUnitName: (c) 2012 Entrust, Inc. - for authorized use only,See www.entrust.net/legal-terms
StateOrProvinceName:

== Certificate ==
Effective Date: mer. janv. 13 14:17:18 2016 GMT
Expiry Date: dim. janv. 13 14:47:18 2019 GMT
Blacklisted: No


== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to binaries.eveonline.com:443

=== Peer Certificate ===
-----BEGIN CERTIFICATE-----
key
-----END CERTIFICATE-----
== Subject Info ==
CommonName: *.eveonline.com
Organization: CCP Hf
LocalityName: Reykjavik
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
eveonline.com
*.eveonline.com
Alternate Subject Names (Email):

== Issuer Info ==
CommonName: Entrust Certification Authority - L1K
Organization: Entrust, Inc.
LocalityName:
OrganizationalUnitName: (c) 2012 Entrust, Inc. - for authorized use only,See www.entrust.net/legal-terms
StateOrProvinceName:

== Certificate ==
Effective Date: mer. janv. 13 14:17:18 2016 GMT
Expiry Date: dim. janv. 13 14:47:18 2019 GMT
Blacklisted: No


== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Opening encrypted connection to resources.eveonline.com:443

=== Peer Certificate ===
-----BEGIN CERTIFICATE-----
key
-----END CERTIFICATE-----
== Subject Info ==
CommonName: *.eveonline.com
Organization: CCP Hf
LocalityName: Reykjavik
OrganizationalUnitName:
StateOrProvinceName:
Alternate Subject Names (DNS):
eveonline.com
*.eveonline.com
Alternate Subject Names (Email):

== Issuer Info ==
CommonName: Entrust Certification Authority - L1K
Organization: Entrust, Inc.
LocalityName:
OrganizationalUnitName: (c) 2012 Entrust, Inc. - for authorized use only,See www.entrust.net/legal-terms
StateOrProvinceName:

== Certificate ==
Effective Date: mer. janv. 13 14:17:18 2016 GMT
Expiry Date: dim. janv. 13 14:47:18 2019 GMT
Blacklisted: No


== Cipher ==
Authentication: RSA
Encryption: AESGCM(128)
Key Exchange: ECDH
Cipher Name: ECDHE-RSA-AES128-GCM-SHA256
Protocol: TLSv1.2
Supported Bits: 128
Used Bits: 128

SSL diagnostics finished
Apheline
State War Academy
Caldari State
#10 - 2016-12-15 12:44:03 UTC  |  Edited by: Apheline
Quote:
Module | Error
blue.dll | C:\ProgramData\CCP\EVE\SharedCache\tq\code.ccp\certifi\core.pyj:53: DeprecatedBundleWarning: The weak security bundle is being deprecated.
blue.dll | EVE Client version 14.11 build 1106372 started 12/15/2016 13:30:43
blue.dll | EXCEPTION #2 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | EXCEPTION #3 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | EXCEPTION #4 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | EXCEPTION #5 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | EXCEPTION #6 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | EXCEPTION #7 logged at 12/15/2016 13:31:21 : Info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | Formatted exception info: KeyError: ('RecordNotFound', 1021630095398L)
blue.dll | EXCEPTION END
blue.dll | server to present an incorrect TLS certificate, which can cause validation failures. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#snimissingwarning.
blue.dll | fail. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#insecureplatformwarning.
blue.dll | Failed to get a valid ballpark in time after trying 30 times