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Issues, Workarounds & Localization

 
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Launcher Invisible

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Paul Panala
Tax Haven Form 1040
#1 - 2016-04-27 21:22:39 UTC
Anyone ever see an issue with the launcher being invisible?

Yes, it is working fine, I just can't see it. Its like the launcher is AFK Cloaking my system just to troll.

Basically...
-Installed just fine.
-Can open it and I see a drop-shadow on the wallpaper where the border of the launcher would be
-It downloaded the game, SharedCache folder is 1.9 GB
-If I click around inside the box, I occasionally hit a link and some ransom Eve page opens
-I can move and re-size the box, and click the top right corner to close it
-I can access settings from the tray icon
-Just can't see anything!!

It is an older Dell Workstation laptop, Radeon HD 6900M for GPU, running Windows 10.
I have run Eve on this computer before and it always worked fine, this is the first time I have tried it with the new launcher.
Loreen Parker
Doomheim
#2 - 2016-06-30 09:06:09 UTC
I have the exact same problem!
also running an older workstation graphic card.

System:
Windows 7 64 bit

Xeon E5450
8GB
ati FirePro v4800
Loreen Parker
Doomheim
#3 - 2016-07-02 06:10:45 UTC  |  Edited by: Loreen Parker
update & bump!

- turned the launcher off and then back on again
- installed latest graphic driver
- deleted eve from hd
- installed eve again
- installed all the latest windows updates
- got the repair tool to run (only works if disable firewall !)
- tool found things to repair

...

AND THE LAUNCHER IS STILL INVISIBLE!!!
Straight
Tav Breil'ya
Rocking Mercenaries
#4 - 2016-07-03 14:48:19 UTC  |  Edited by: Tav Breil'ya
I have this very problem too!

I just updated my Windows to 10, and reinstalled everything. Now Eve Online launcher is invisible except from a tiny shadow from the border of the launcher. Everything inside the launcher seems to work, if you can hit the right buttons, though!

edit:
Setup:
Intel Q6600 2,4GHz processor
4GB RAM
120GB SSD HDD
AMD Firepro v4900 1GB RAM.
Loreen Parker
Doomheim
#5 - 2016-07-18 18:17:08 UTC
The launcher is STILL invisible.

Also my support tickets getting ignored since weeks!
chillout8199
Caldari Provisions
Caldari State
#6 - 2016-09-15 03:32:52 UTC  |  Edited by: chillout8199
I'm having the same issue and am running:

Win10 Pro
Dell Precision T5500
ATI FirePro V5800 Graphics

The bottom and right hand edge are visible, but that's it. I cannot make out any buttons or graphics of the Eve Launcher. I upgraded to the Win10 Anniversary update and it wasn't letting me in since my prior, functional, launcher said it was no longer supported. Downloaded the latest from the the support site, and now I"m here.

Sadly, ATI has no Win10 FirePro drivers for the V5800, so I suspect it may have something to with that, and the combination of the Anniversary and Eve client major updates. Maybe either Microsoft or CCP will come up with something in the coming days/weeks.

I'll see about submitting a ticket too.

::Update::

Found some newer drivers for my V5800 by manually drilling down through the driver selection (mine's under 3D.) Here's my link:

http://support.amd.com/en-us/download/workstation/previous/detail?os=Windows%2010%20-%2064&rev=15.201.2401

Will get both cards updated and update this post.

Tempus Fugit
CCP Snorlax
C C P
C C P Alliance
#7 - 2016-09-15 09:26:48 UTC
Try setting an environment variable called QT_OPENGL to one of the following values:
desktop
angle
software

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
oprime
S0utherN Comfort
#8 - 2016-09-16 21:15:24 UTC
CCP Snorlax wrote:
Try setting an environment variable called QT_OPENGL to one of the following values:
desktop
angle
software

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.


I don't see this variable at all. I'm also having the issue and also have a AMD firepro gpu on my dell precision m6600. Here is a print screen of my environment variable box print screen image
Last Ninja
Diversity 101
Domain Research and Mining Inst.
#9 - 2016-09-17 13:17:25 UTC
launcher still forgeting my 9 accounst every single day
chillout8199
Caldari Provisions
Caldari State
#10 - 2016-09-18 14:55:53 UTC
oprime wrote:
CCP Snorlax wrote:
Try setting an environment variable called QT_OPENGL to one of the following values:
desktop
angle
software

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.


I don't see this variable at all. I'm also having the issue and also have a AMD firepro gpu on my dell precision m6600. Here is a print screen of my environment variable box print screen image



This works!!

You follow the link CCP Snorlax provided on how to access environmental variables making sure the launcher wasn't currently running. I then created a new one with the following:

Variable Name: QT_OPENGL
Variable value: desktop

I clicked OK on the "New User Variable" window, then OK on the "Environment Variables" window. When I fired the launcher up this time it came up totally visible and functional. I didn't have to reboot.

Thanks for the fix CCP Snorlax!!

Tempus Fugit
Visitant
Misappropriation
Domain Research and Mining Inst.
#11 - 2016-12-13 17:24:09 UTC
chillout8199 wrote:
oprime wrote:
CCP Snorlax wrote:
Try setting an environment variable called QT_OPENGL to one of the following values:
desktop
angle
software

See http://www.computerhope.com/issues/ch000549.htm if you are unsure of how set environment variables.


I don't see this variable at all. I'm also having the issue and also have a AMD firepro gpu on my dell precision m6600. Here is a print screen of my environment variable box print screen image



This works!!

You follow the link CCP Snorlax provided on how to access environmental variables making sure the launcher wasn't currently running. I then created a new one with the following:

Variable Name: QT_OPENGL
Variable value: desktop

I clicked OK on the "New User Variable" window, then OK on the "Environment Variables" window. When I fired the launcher up this time it came up totally visible and functional. I didn't have to reboot.

Thanks for the fix CCP Snorlax!!


This worked for me as well.