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Issues, Workarounds & Localization

 
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Help! I Can't Login...

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SwiftSpear
University of Caille
Gallente Federation
#1 - 2016-11-13 00:55:30 UTC  |  Edited by: SwiftSpear
So I go to play EVE today, and I get an error page on my launcher that looks like this:

http://www.mediafire.com/convkey/7ad4/eu5vhv0e8yy86c3zg.jpg

Quote:
This webpage is not available

ERR_CONTENT_DECODING_FAILED

The webpage at https://launcher.eveonline.com/1045/ might be temporarily down or it may have moved permanently to a new web address.


If I go to that link, "https://launcher.eveonline.com/1045/", in a web browser the launcher page loads fine and even lets me login, however you can't launch the game from a web browser.

I have tried rebooting the PC, Flushing the DNS resolver cache (ipconfig /flushdns), refreshing and restarting the client multiple times, and have gone to E>Server List>Tranquility>Play on Tranquility (which will launch the game, but then tell you that you must login via launcher not the client), and tried running directly from the "exefile.exe" but tells you the same thing as Play on Tranquility, and adding an environment variable as directed on the support page about a white black or transparent screen.


Can someone tell me how to fix the error message or just another way I can actually log in and play please?

Thanks for your help!

Swift
SwiftSpear
University of Caille
Gallente Federation
#2 - 2016-11-13 01:06:12 UTC
Well you think I would of remember this one, Clearing the cache at %AppData%\CCP\EVE seems to have fixed it, now I just need to figure out how to close / remove the post...

Big smile
Gallente Citizen 90769683
Federal Navy Academy
Gallente Federation
#3 - 2016-11-20 10:33:54 UTC
Don't remove the post!

Seriously - this just helped me solve the same issue.

Well done - first thing to find while googling the issue. Cool
Hornet1314
Republic Military School
Minmatar Republic
#4 - 2016-12-06 13:45:20 UTC
This!#

Problem solved, thanks!
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#5 - 2016-12-06 14:05:03 UTC
Moved to Issues and Workarounds.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.
Frahja Vailonen
Deep Core Mining Inc.
Caldari State
#6 - 2016-12-10 14:51:39 UTC
Hello,

the last update on the launcher to Version 1104888.1051 seemed to have fixed the problem with "Version Info not available - Network Access is disabled" - for a few days...

Since yesterday the problems are back again - i can login, play for a while - then the launcher produces the old error message again. Reboot the pc, login again, play for a while again, error message as before <- rinse & repeat.

Filed a ticket to get help as before - no response since 24 hours already...

Really - this isn't funny anymore...

Greetings from Germany