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EVE Launcher

 
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White screen on launcher.

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111kartel111
Deep Core Mining Inc.
Caldari State
#1 - 2016-11-26 02:54:48 UTC  |  Edited by: 111kartel111
Cannot connect at all been that way all evening it seems that Cloudfront.net site is down and its affecting the connection I ran a trace from the launcher and that's where the problem is when do you think this can be fixed CCP ? .

Note: I belong to a public site on facebook dedicated to eve and it seems that there are several people that its affecting there also.
Thonys Visser
The Scope
Gallente Federation
#2 - 2016-11-26 12:17:45 UTC  |  Edited by: Thonys Visser
111kartel111 wrote:
Cannot connect at all been that way all evening it seems that Cloudfront.net site is down and its affecting the connection I ran a trace from the launcher and that's where the problem is when do you think this can be fixed CCP ? .

Note: I belong to a public site on facebook dedicated to eve and it seems that there are several people that its affecting there also.


Starting tracert for launcher.eveonline.com

Tracing route to d1hoqe10mv32pv.cloudfront.net [54.240.184.231]
over a maximum of 30 hops:

1 2 ms <1 ms 2 ms router.home
2 3 ms 1 ms 2 ms
3 10 ms 6 ms 7 ms nl-dc44-git-cr02.kpn.net
4 9 ms 7 ms 7 ms nl-ice-ir01.kpn.net
5 5 ms 5 ms 5 ms r2-rou-1022.NL.eurorings.net
6 6 ms 6 ms 9 ms as2-rou-1043.NL.eurorings.net
7 5 ms 6 ms 6 ms ad-s17-rou-1041.NL.eurorings.net
8 6 ms 5 ms 6 ms 72.2.221.100
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 6 ms 6 ms 6 ms server-54-240-184-231.ams50.r.cloudfront.net [54.240.184.231]

Who you see here....on the forums are just the top of the iceberg i believe
there is a big problem somewhere
because is dont see a good solution ,at least i did not find it or

even today no one is home to help ....they are all partying at some fest

no one is giving a good solution also

just tell me what to do....
Keira Nifaresi
Neuro Technologies
#3 - 2016-11-27 13:33:51 UTC  |  Edited by: Keira Nifaresi
I'm getting white screen on launcher startup, after installing fresh launcher, it works properly only first time, when i try to start it again, the white screen is back.

EDIT:
I don't have any problems with connecting to launcher.eveonline.com.
Launcher started, ate up to 1.5GB RAM(!), loaded and then crashed.

Reinstallling launcher didn't work anymore, so i removed all setting files (made backup) from appdata and made clean install, this time everything worked properly.

For some reason files stored in "AppData\Local\CCP\EVE\QtWebEngine\Default\IndexedDB\https_launcher.eveonline.com_0.indexeddb.leveldb" were causing crashes on startup.
Kondzik MAtttr
Grupa Operacyjna ZLY CHUJI
Unicorns from Hell
#4 - 2016-11-29 11:29:04 UTC
Same problem, White screen cant log in
Keira Nifaresi
Neuro Technologies
#5 - 2016-11-29 18:28:22 UTC
White screen is back.
I am able to start launcher only when there are no accounts on the list, after logging in launcher stops working and turns white.
flewfy
Federal Navy Academy
Gallente Federation
#6 - 2016-12-05 10:19:19 UTC
I have the seem problem here
white screen
And i was thinking to become a omega
i will wait and see what happens
CCP Snorlax
C C P
C C P Alliance
#7 - 2016-12-05 10:56:46 UTC
Keira Nifaresi wrote:
White screen is back.
I am able to start launcher only when there are no accounts on the list, after logging in launcher stops working and turns white.

Please submit a bug report and attach the launcher logs found at %LOCALAPPDATA%\CCP\EVE\Launcher. See https://support.eveonline.com/hc/en-us/articles/202664145-Launcher-Log for more information.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Phedre Dulaara
Pleides Heavy Industries
#8 - 2016-12-06 02:56:32 UTC
FWIW: I was having this problem as well, and got a fix for myself this evening.

In my case it was a software firewall issue. Though there were allow rules for the main EVE executable, there was no rule allowing the Launcher network access.

Try at least temporarily disabling any firewall you may have running, and run the launcher again to see if that helps. If so, add in a rule granting the EVE launcher network access.
Fronkfurter McSheebleton
Horse Feathers
CAStabouts
#9 - 2016-12-06 22:39:57 UTC  |  Edited by: Fronkfurter McSheebleton
I am also having this issue. Launcher is blank save for the E, _, and X icons at the top.

I have tried the following fixes, with no change in behavior:


Adding an environment variable as detailed here- https://support.eveonline.com/hc/en-us/articles/210035165-Launcher-window-white-black-or-transparent- (no change)

Running the launcher as an administrator (no change)

Adding a rule on my firewall as detailed by Phedre Dulaara (no change)

Running the "fix permissions" app thing (I wasn't getting permissions errors, but figured I'd give it a go. No change.)

Going through E > Server List > Play on Tranquility (no change, client will not launch from this. No response at all.)

thhief ghabmoef
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#10 - 2016-12-07 12:34:08 UTC  |  Edited by: Nana Skalski
I had this thing like one month ago. I reinstalled the game because nothing I could read here worked. Now everything works.

But maybe try running Verify in launcher cache settings, if they show for you on the upper menu.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

≡⋁≡ ♥
Sofania Misil
Federal Navy Academy
Gallente Federation
#11 - 2016-12-08 19:29:28 UTC
Nana Skalski wrote:
I had this thing like one month ago. I reinstalled the game because nothing I could read here worked. Now everything works.

But maybe try running Verify in launcher cache settings, if they show for you on the upper menu.


Verify cache doesn't work if it can't connect to download any content in the first place!
Tavoman
Area-52
Fraternity.
#12 - 2016-12-24 00:34:30 UTC
Well... in that case i leave eve online for this #$E#Y$/(U)&$ unnsolve
Razer Amatin
Doomheim
#13 - 2017-01-02 20:43:05 UTC
Having similar issues as well, and ironically started immediately after becoming omega... I've tried a number of things on my own using advice from the forums and support articles, and without going into excruciating detail, my question is: is there a difference between submitting a "bug report" and submitting a "support ticket"? I submitted a bug report on 12/30 and haven't heard back yet (holidays and all, so I understand), but should I also submit a support ticket?

Disappointed I didn't get to play the game as much as I would have liked over the holiday period as I was really getting into it, but still looking forward to playing!