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EVE New Citizens Q&A

 
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old, really old player trying alpha
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Tyling
University of Caille
Gallente Federation
#1 - 2016-12-01 22:00:13 UTC
after many years of not playing I have started, or think I have started, an alpha account. I read the email concerning alpha for old returning players and thought it said I would have my old characters just not at old strength, training, etc. it seems that I have a new character and none of my old stuff, money, ships, etc. can someone enlighten me on what I have here?
Do Little
Bluenose Trading
#2 - 2016-12-01 22:31:44 UTC  |  Edited by: Do Little
Login to your old account with your old credentials - your old character and all your stuff should be where you left it. If you can't remember your old information, CCP will help but be patient - there are a lot of people in the same boat.

Edit: just noticed. That is your old character - 2007 birthdate. check your personal assets - will show you where your stuff is located.
Tyling
University of Caille
Gallente Federation
#3 - 2016-12-01 23:12:42 UTC
thx I can wait. will check tomorrow. wondered because account showed 3 characters and none were the one I got . am thinking maybe I had two accounts. sigh. way too long to remember. will check tomorrow and see. ty
ergherhdfgh
Imperial Academy
Amarr Empire
#4 - 2016-12-02 00:18:52 UTC
If they were all tied to the same email account I believe there is a way to see all accounts with the same email address on your account management web page.

If you just log into the account management web page, in the account information on the front page it lists:
account name
E-mail Address
and then there is a hyperlink right under email address to "Otheraccounts sharing: yourname@gmail.com" where "yourname@gmail.com is actually the email address that the account you are logged into is attached to.

If that does not work for you then file a GM ticket and they will eventually get back to you. The GMs will help you get access to the old account.

Want to talk? Join Cara's channel in game: House Forelli
Mara Rinn
Cosmic Goo Convertor
#5 - 2016-12-02 00:44:57 UTC
If you contact support and tell them all of your character names you can remember they might be able to help you out.

Here's hoping you can recover your original account!

Day 0 Advice for New Players
Iria Ahrens
Space Perverts and Forum Pirates
#6 - 2016-12-02 03:55:22 UTC
Be really patient though. On the o7 show they said that they received a full month's worth of petitions in three days of the expansion. So calling the GM staff overworked right now is not an understatement.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
DeMichael Crimson
Republic University
Minmatar Republic
#7 - 2016-12-02 08:02:10 UTC
And lastly, welcome back to Eve.



DMC

'The Plan' | California Eve Players | Proposal - The Endless Battle
Roenok Baalnorn
Baalnorn Heavy Industries
#8 - 2016-12-02 14:14:49 UTC
Tyling wrote:
thx I can wait. will check tomorrow. wondered because account showed 3 characters and none were the one I got . am thinking maybe I had two accounts. sigh. way too long to remember. will check tomorrow and see. ty


If you can remember any of the characters names they can probably find the account. You will have to verify ownership though by providing details you only know such as the following possibilities:

1) Email address linked to the account
2) How the account was paid
3) Real name on the account and birthday
4) Billing address of the card ( if one was used) to pay for the account.
5) The card number in whole or part that was used on the account.
Tyling
University of Caille
Gallente Federation
#9 - 2016-12-02 17:05:37 UTC
ok I found 3 other characters on account. no money or ships or.... in sight. I may be missing something but who knows. I will try playing with these characters to see if I like game any more than I did when I quit before bothering eve about that stuff. all the ganking drove me out before. not sure what is t here with that now. thx for help
Iria Ahrens
Space Perverts and Forum Pirates
#10 - 2016-12-02 17:52:37 UTC
Go ahead and give the Career missions a go if you are truly poor. I don't know if you ever completed the tutorial. The career mission rewards are out of proportion to normal rewards, and the free ships can be useful.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.