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Thank you CCP Customer Support
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Mephiztopheleze
Laphroaig Inc.
#1 - 2016-12-01 01:04:09 UTC
I filed a support ticket last night, less than 12 hours later a GM had responded and taken action.

That, ladies and gentlemen, is some high quality customer service right there.

Thank you again CCP GMs.

Occasional Resident Newbie Correspondent for TMC: http://themittani.com/search/site/mephiztopheleze

This is my Forum Main. My Combat Alt is sambo Inkura
2Sonas1Cup
#2 - 2016-12-01 01:09:53 UTC
They always respond 12 hour or less to me, unless Im reporting someone to get him banned.
Soel Reit
The Scope
Gallente Federation
#3 - 2016-12-01 01:24:46 UTC
screenshots or it didn't happen meaning you are a CCP's funboy
Mephiztopheleze
Laphroaig Inc.
#4 - 2016-12-01 01:34:38 UTC
Soel Reit wrote:
screenshots or it didn't happen meaning you are a CCP's funboy


here you go

Occasional Resident Newbie Correspondent for TMC: http://themittani.com/search/site/mephiztopheleze

This is my Forum Main. My Combat Alt is sambo Inkura
Soel Reit
The Scope
Gallente Federation
#5 - 2016-12-01 01:35:37 UTC
Shocked

ok you got me
General Vasheir Gonzales
Leukos Psephos
#6 - 2016-12-01 14:54:28 UTC
I guess mine is more complex, 10 days in open status.

Founder & CEO of Leukos Psephos
NightmareX
Pandemic Horde Inc.
Pandemic Horde
#7 - 2016-12-01 15:59:34 UTC
The 2 last times i have created a support ticket, it has been answered and resolved within 30 minutes. But still, within 12 hours is still nice though.

Here is a list of my current EVE / PVP videos:

1: Asteroid Madness

2: Clash of the Empires

3: Suddenly Spaceships fighting in Tama
Marcus Blackthorn
Royal Assassins Guild
Chained Reactions
#8 - 2016-12-01 19:34:02 UTC
I created a ticket once when I hadn't played for about a year. I remembered having 3 accounts but had forgotten the user names and passwords. I sent the email off and 5 minutes later I received a reply with my account names and directions on how to reset passwords. That was the fastest ANY customer support has ever solved my problem.

Now if they could just solve the problem of CCP saying my debit card is no good and my bank saying there are no blocks on it and everything is in working order.
Salvos Rhoska
#9 - 2016-12-01 20:42:06 UTC  |  Edited by: Salvos Rhoska
CCP customer service is first class.

Its not immediate, but far faster and far more expert than in any other game I've played since UO.

Despite delays due to ques, I have no concern whatsoever that all of my important tickets will be addressed as soon as possible, and with excellent personal service.

This, in particular, is why I dont mind paying for subs. CCP really does carry its weight in this regard.

PvE v PvP <> Old School Exploration <> CODE Licenses <> CODE Special Agent
Rroff
Antagonistic Tendencies
#10 - 2016-12-01 21:24:40 UTC
They must love me:

ME: Nov 20, 10:49 UTC
CCP: Nov 20, 11:40 UTC
ME: Nov 20, 12:49 UTC
CCP: Nov 20, 13:12 UTC
ME: Nov 20, 13:33 UTC
CCP: Nov 20, 13:48 UTC

On the flip side the replies were basically "tough luck" so maybe not so much love.
Vigirr
#11 - 2016-12-01 21:27:53 UTC
I've never ever, in all my years, had any problems with GM's. Not that they always gave me what I asked for but it was always reasonable and decently on time (if you're used to EVE's standards). Few days ago I tried to get login info on a few old accounts of mine, I was shocked by how it only took 10 minutes for them to answer and help me.
Ralph King-Griffin
New Eden Tech Support
#12 - 2016-12-01 22:06:14 UTC
Confirming,
pretty much any and all correspondence I've had with the gm/dev customer services have been prompt and satisfactory.

Also worth noting that I don't file stupid **** to them so it's understandable.

Murderers of Negotiable Motivations

=]|[=
Jake Warbird
Republic Military School
Minmatar Republic
#13 - 2016-12-02 07:13:29 UTC
Rroff wrote:
They must love me:

ME: Nov 20, 10:49 UTC
CCP: Nov 20, 11:40 UTC
ME: Nov 20, 12:49 UTC
CCP: Nov 20, 13:12 UTC
ME: Nov 20, 13:33 UTC
CCP: Nov 20, 13:48 UTC

On the flip side the replies were basically "tough luck" so maybe not so much love.


Tough love. The only kind of love in Eve.

Sugar Von MurdererTits : Jake Warbird gets my vote for most intriguing and attractive male character in Eve.