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Issues, Workarounds & Localization

 
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Skill Loss.

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Nadale Hectar
Republic University
Minmatar Republic
#81 - 2016-11-27 12:56:44 UTC
So both the log in screen and the in game SP match now petty there both missing 10mil SP now :'(
Honey Leyla
Red Ecks Industries
#82 - 2016-11-27 16:41:33 UTC
The Script is running. The Solution from Eve hast delete my 49 Mio SP now! I pay montyl and have now a Char with 50.000 SP and can not Play. I am full of sour. I'm desperate. No response to my tickets.
Verenikin
Brutor Tribe
Minmatar Republic
#83 - 2016-11-27 17:17:55 UTC
Honey Leyla wrote:
The Script is running. The Solution from Eve hast delete my 49 Mio SP now! I pay montyl and have now a Char with 50.000 SP and can not Play. I am full of sour. I'm desperate. No response to my tickets.


Wow, 50k SP??? That must be tough. No response to my support ticket either (filed friday). They really should be a lot quicker when it comes to extreme issues like this one.
Paper Champion
Black Omega Security
Minmatar Fleet Alliance
#84 - 2016-11-27 18:31:46 UTC  |  Edited by: Paper Champion
I have had my total SP cut drastically, and have not been reimbursed with SP as unallocated.
Marmaladen Amala
State War Academy
Caldari State
#85 - 2016-11-27 19:45:11 UTC  |  Edited by: Marmaladen Amala
Hi,

as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/
the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level.



... sorry my SPs are OK! Oops Everything fine ... after doing some recalculation of all trained skills had one "Skill clone Penalty" with the dead of a T3 cruiser, which I had not calculated Roll this were the missing skillpoints for me.
Verenikin
Brutor Tribe
Minmatar Republic
#86 - 2016-11-27 20:11:59 UTC
Marmaladen Amala wrote:
Hi,

as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/
the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level, but not the reset back of some training during/after the deployment.

I thought CCP will take the SPs before the patch (from a backup) and after the patch (from a backup) and reimburse the difference, but this seems not happened.

We shouldn't open a ticket before, but now after 14 days. I had calculated my SPs (had a number from the 4th) and today, and I learned also with the boosters active not with the correct speed.

I will open a ticket now with the calculation of my SPs, possibly they can see something additional went wrong during the patch for many characters.


Interesting, my issues didn't appear before they deployed the fix. Looks like it broke more than it fixed.
Nadale Hectar
Republic University
Minmatar Republic
#87 - 2016-11-27 20:22:01 UTC
Marmaladen Amala wrote:
Hi,

as you can read at https://community.eveonline.com/news/news-channels/eve-online-news/skill-reimbursement-deployed-after-eve-online-ascension-issue/
the issue is fixed for CCP. It seems they had fixed only the problem with the higher skill points on the level, but not the reset back of some training during/after the deployment.

I thought CCP will take the SPs before the patch (from a backup) and after the patch (from a backup) and reimburse the difference, but this seems not happened.

We shouldn't open a ticket before, but now after 14 days. I had calculated my SPs (had a number from the 4th) and today, and I learned also with the boosters active not with the correct speed.

I will open a ticket now with the calculation of my SPs, possibly they can see something additional went wrong during the patch for many characters.


My issues only happen on Friday night. As I was able to fly my ship on Thursday. So I don't think this my issue.
Paper Champion
Black Omega Security
Minmatar Fleet Alliance
#88 - 2016-11-27 22:35:29 UTC
I'm missing far more than 14 days of training. I'm missing months of training. Whatever fix they may have applied, it broke my skillpoints way way more than they were broken to begin with.
Raeger
Viziam
Amarr Empire
#89 - 2016-11-28 02:33:16 UTC
While my issue may be comparatively small when seeing what others have gone through...

Before the Fix, I noted in Evemon, Capital Energy Turrets had overtrained.

3,280,9891 / 1,792,000 skillpoints.

So, After Seeing the post that the fix had been deployed. I logged in expecting to be able to put the nearly 1.5m points into my queue and getting back to where I was before the issue occurred.

After logging in, I find, that Not only did I not have any unallocated SP as reimbursement. But ALL Skillpoints past level 4 had been removed from Capital Energy Turrets, leaving it it:

316,784 / 1,792,000

So, not only did the supposed fix remove the EXTRA points that took it past level 5 and FAIL to grant unallocated points, It also STRIPPED another nearly 1.5m SP from my Character.

After comparing the SP my Character has in game vs what the API says I have, I'm a little over 3m SP in the hole with no reimbursement in sight.

Yes, I've reopened my original Ticket, But I think this is the case with many ppl who didn't get a reimbursement. The script Stripped away too many skillpoints and did not grant the unallocated points.

And they said thorough investigation and testing of the script. sigh....
CynoPilot1
Doomheim
#90 - 2016-11-28 17:19:29 UTC  |  Edited by: CynoPilot1
Your a bit wrong the script didn't strip away the points per say. There still there if you look at things like eve mon. When you log into the game at pilot select you can see how many points you should have.

Its more accurate to say the points where removed from showing up in game.

Another kicker is even thought the API is showing i have 2mil plus in sp on shield emission systems. In game its saying i only have level 4 trained in that skill. so after they ran that scrip it removed my level 5 in that skill and stopped my skill training because i then had the new skills in my skill q that didn't meet the req to be trained. "So a kicker to this is there other people probably out there with stopped q training because of that script."

Wouldn't surprise me if everyone in the game was effected by this bug. A lot of people may have been screwed out of skill points and don't even know it.

Out of the 4 pilots i had effected by this one was fixed and i didn't even realize he lost skill points till i looked into his sheet. 2 still have skill points over the skill cap of skills and the 4th had his skill points switch to a different skill.
Verenikin
Brutor Tribe
Minmatar Republic
#91 - 2016-11-28 17:53:13 UTC
CynoPilot1 wrote:
Your a bit wrong the script didn't strip away the points per say. There still there if you look at things like eve mon. When you log into the game at pilot select you can see how many points you should have.

Its more accurate to say the points where removed from showing up in game.

Another kicker is even thought the API is showing i have 2mil plus in sp on shield emission systems. In game its saying i only have level 4 trained in that skill. so after they ran that scrip it removed my level 5 in that skill and stopped my skill training because i then had the new skills in my skill q that didn't meet the req to be trained. "So a kicker to this is there other people probably out there with stopped q training because of that script."

Wouldn't surprise me if everyone in the game was effected by this bug. A lot of people may have been screwed out of skill points and don't even know it.

Out of the 4 pilots i had effected by this one was fixed and i didn't even realize he lost skill points till i looked into his sheet. 2 still have skill points over the skill cap of skills and the 4th had his skill points switch to a different skill.


Not true. I lost skillpoints because of this script. A week and a half ago I flew a harpy and died. Now, I no longer have caldari frigate V. Want to explain that?

I did lose skillpoints, possibly 30+ million of them.
CynoPilot1
Doomheim
#92 - 2016-11-28 18:25:57 UTC
No your skill points are there. There probably in another skill or the main game isn't registering them. If you look thought your API like something with Eve mon you will see them.
Nadale Hectar
Republic University
Minmatar Republic
#93 - 2016-11-28 18:33:48 UTC
CynoPilot1 wrote:
No your skill points are there. There probably in another skill or the main game isn't registering them. If you look thought your API like something with Eve mon you will see them.


I will double check my API later but there not in game as my SP in game is 10 mil short.
CynoPilot1
Doomheim
#94 - 2016-11-28 18:35:59 UTC
I figured id help the GMs out with all my pilots and find where the missing skill points went for them. Maybe it will speed up the ticket.
Seythia Song
Unicorn Ghetto
#95 - 2016-11-28 18:52:51 UTC
CynoPilot1 wrote:
I figured id help the GMs out with all my pilots and find where the missing skill points went for them. Maybe it will speed up the ticket.

Nah man, eve-tracker app on my phone shows me like more than 2 million less SP than my character had this friday before downtime. Gets it from API. U'r so wrong dude.
CynoPilot1
Doomheim
#96 - 2016-11-28 19:18:27 UTC
Don't look at total you need to check all your skills and see what has more sp then should. Also for some people like one of my guys the sp is there but in a skill that didn't get maxed out so he doesn't have any overage just the wrong skill with sp i never wanted it in.

With one of my guys how the bugged worked. I trained support fighters 3 and a few other skill. Then i switched up his skill q so he would train fighters 4 and 5. I didn't log in for almost a month till the day of the patch. All the points from fighters 4 and 5 i had trained went into support fighters 4 and 5. One of the big tells i wasn't nuts was he had no record of training support fighters 4.
Seythia Song
Unicorn Ghetto
#97 - 2016-11-28 19:30:40 UTC
CynoPilot1 wrote:
Don't look at total you need to check all your skills and see what has more sp then should. Also for some people like one of my guys the sp is there but in a skill that didn't get maxed out so he doesn't have any overage just the wrong skill with sp i never wanted it in.

With one of my guys how the bugged worked. I trained support fighters 3 and a few other skill. Then i switched up his skill q so he would train fighters 4 and 5. I didn't log in for almost a month till the day of the patch. All the points from fighters 4 and 5 i had trained went into support fighters 4 and 5. One of the big tells i wasn't nuts was he had no record of training support fighters 4.

Except there isn't any overleveled skills. New ones i didn't lvl too.
Sirran The Lunatic
Pandemic Horde High Sec Division
#98 - 2016-11-29 02:26:07 UTC  |  Edited by: Sirran The Lunatic
Verenikin wrote:
...

Not true. I lost skillpoints because of this script. A week and a half ago I flew a harpy and died. Now, I no longer have caldari frigate V. ...




I submitted a support ticket Fri or Sat last week, and still no response. Though I'm fairly patient, it's a bit of a headache.


Also, I trained gal BS 6, apparently: http://i.imgur.com/HXCM9hK.jpg

in game after the - ahem - fix... I now have gal battleship 4.
CCP Contra
C C P
C C P Alliance
#99 - 2016-11-29 10:32:53 UTC
Hey guys,

As stated here, the script was executed last week. If any of you had Boosters on top of this issue. We are working on one for this as we speak.

If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.

Seythia Song
Unicorn Ghetto
#100 - 2016-11-29 12:06:46 UTC
CCP Contra wrote:
Hey guys,
If your toon did not had any boosters, and you are still having issues, then customer support will be able to assist you with this.

I didn't had any boosters and waiting for response since friday. Doesn't look like help to me. Well i gues weekend is weekend even for customer support. It's tuesday already though.