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Launcher won't open client after Thanksgiving update.
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Raynor Oskold
Black Powder Ballistics
Hole Control
#1 - 2016-11-25 15:23:44 UTC
I'm having some really frustrating issues with the client/Launcher, yesterday I logged on in the morning to find an update waiting for download, this caught me off guard as I was on the way out the door and didn't expect to find an update on a Holiday so I closed the launcher when the download was at 6% and left. Five hours later I returned, started the launcher, and it fired up and went straight to "ready", no update to be seen. However when I try to start the client the little play button will switch to a stop for a few seconds and then revert to play, the "exefile.exe" process never even appears in the task manager.

Running Loglite I got this error:
Source file does not exists: E/EVE/SharedCache//ResFiles/b4/b460d4ae7bbe2450_52c2eefe972ed3e50d6fd256e60d95e1 ( E:/EVE/SharedCache/tq/bin/_GameWorld.dll )

I then went to a friend who had the update fully downloaded and playable and copied his entire EVE folder unto a usb stick, I deleted my entire EVE directory and replaced it with his. the first weird thing was that although it was fully up to date on his PC, the first thing it did on mine was download a Launcher update, then it reverted to the same error listed above. Upon further talking with my friend I discovered his working client on his PC didn't even have the 2 files listed as missing and it wasn't a problem.

Any help would be appreciated.
Thonys Visser
The Scope
Gallente Federation
#2 - 2016-11-26 09:38:53 UTC  |  Edited by: Thonys Visser
Well after an absence of almost a year
bought myself a new 3 months subscription

was playing for 1 day
and the next day i received a thanksgiving update......

well it is the best thanksgiving ever

when launched the launcher and push the play button ...
it is not launching the game (just keeps saying please wait ...((oke punished now.... and have to wait for 11 months ,oke got your point))
anyway...
tried everything what was in my power ...

made a ticket and got a response that i should empty cash ingame (huh ingame,but that's my problem i cant log in the game)

put loglite and got this:

info 2016-11-26T10:09:43 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default handleCommand: "{\"cmd\":\"processstatus\",\"server\":\"tq\",\"username\":\"scrambled name\"}"
info 2016-11-26T10:09:46 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default handleCommand: "{\"cmd\":\"launcheve\",\"server\":\"tq\",\"token\":\w"lDherwas a token but not showingnow\",\"settingsProfile\":\"Default\",\"username\":\"here was a name\"}"
info 2016-11-26T10:09:46 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Copying "C:/ProgramData/CCP/EVE/SharedCache//ResFiles/ba/baxxxmore numbers" to "C:/ProgramData/CCP/EVE/SharedCache/tq/bin/_trinity_dx11_deploy.dll"

info 2016-11-26T10:09:46 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Couldn't copy file: C:/ProgramData/CCP/EVE/SharedCache/tq/bin/_trinity_dx11_deploy.dll

info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Starting refresh cycle
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Checking version at "https://binaries.eveonline.com/evelauncher_win_beta.json"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Scheduled task "Version info downloader"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Starting task "Version info downloader"

info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default "Version info downloader" go: 0

info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Official version is "1101383"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default onWineCheckFinished
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default refreshServers ""
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Calling refresh on "tq"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Finished task "Version info downloader"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Scheduled task "Patch info downloader for Tranquility"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Starting task "Patch info downloader for Tranquility"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default "Patch info downloader for Tranquility" go: 0
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Finished task "Patch info downloader for Tranquility"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default onEndUpdate for tq
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default refreshServers "tq"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Calling refresh on "sisi"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Scheduled task "Patch info downloader for Singularity"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Starting task "Patch info downloader for Singularity"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default "Patch info downloader for Singularity" go: 0.001
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Finished task "Patch info downloader for Singularity"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default onEndUpdate for sisi
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default refreshServers "sisi"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Calling refresh on "duality"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Scheduled task "Patch info downloader for Duality"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Starting task "Patch info downloader for Duality"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default "Patch info downloader for Duality" go: 0
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default onEndUpdate for duality
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default refreshServers "duality"
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default refreshServers done
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default Last verify time: QDateTime(2016-11-25 23:05:10.754 West-Europa (standaardtijd) Qt::TimeSpec(LocalTime))
info 2016-11-26T10:10:47 5800 C:/EVE/Launcher/evelauncher.exe Acer-pc evelauncher default "Scheduling refresh after 15 minutes"


i believe i am done after just.. one day.. after 1 year ..

I give you my Thanks. TO

PS....you know what is also a.... singularity .., pushing on the red button . in station .that is not working eighter ....
Esnaelc Sin'led
Lonesome Capsuleer
#3 - 2016-11-26 09:48:28 UTC
I'm having the same issues.

Launcher stays white, and nothing is loading.
Can't visit the Eve Online official Site either.
Only forum is working, and even some isses appear here : photos won't load, background forum is not loading.

Everything related to Eve Online wether is not loading, or keeps loading indefinitly (the 'wheel' in my browser keeps rolling and rolling like it's laoding something on and on).
Xuzi
Pator Tech School
Minmatar Republic
#4 - 2016-11-27 10:14:27 UTC
I had same problem as the OP and I managed to fix it.

First my suggestions on what you should do, second a full accounting of everything I did and what I observed, for the devs.

Open the launcher, under the E menu, select shared cache.
On the shared cache interface, verify the cache integrity (I had already done this and doesn't fix anything on its own, but you want to make sure you've done this first), it takes some time. Then push the button for 'reset last known build information'.
Fully close the launcher and restart it. This time it should see the files its missing and download them the way it should and fix your problems.

What I noticed in the loglite entries was that the launcher was trying to copy files that didn't' exist, which didn't make sense since it was telling me it was fully patched. So what I tried to do was to copy and rename the file it was looking for from my sisi folder, back into the shared cache, so it had something to find and copy. This worked and revealed the next file it was missing. I had two missing files. Doing this for both allowed the launcher to copy the files it wanted into the tq folder and start the client at which point the client saw these two files as corrupt/modified for obvious reasons. So, I verified the cache again to get rid of them and tried the 'reset last known build information' button which I figured might make the launcher do some sort of recheck of some sort. What I noticed in the loglite logs from before and after this was that before the launcher was skipping the "Downloader for Tranquility" step, but afterwards it did execute that step which allowed it to download the missing files.

Hope this helps some folks.
Thonys Visser
The Scope
Gallente Federation
#5 - 2016-11-27 13:16:09 UTC
Xuzi wrote:
I had same problem as the OP and I managed to fix it.

First my suggestions on what you should do, second a full accounting of everything I did and what I observed, for the devs.

Open the launcher, under the E menu, select shared cache.
On the shared cache interface, verify the cache integrity (I had already done this and doesn't fix anything on its own, but you want to make sure you've done this first), it takes some time. Then push the button for 'reset last known build information'.
Fully close the launcher and restart it. This time it should see the files its missing and download them the way it should and fix your problems.



Hope this helps some folks.



Succes............. this worked for me

Thanks man