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EVE New Citizens Q&A

 
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Support Ticket #314255

First post
Author
Previous Topic Next Topic
Pac Methusalah
Marauding Tinkers
#1 - 2016-11-27 02:39:23 UTC
Have a look at it. Not going to say anything about this in public. BUT WOULD SOMEONE HAVE A LOOK AT IT.!!!!!!!!!
Ralph King-Griffin
New Eden Tech Support
#2 - 2016-11-27 02:44:21 UTC
Solonius Rex
Federal Navy Academy
Gallente Federation
#3 - 2016-11-27 03:30:41 UTC
Pac Methusalah wrote:
Have a look at it. Not going to say anything about this in public. BUT WOULD SOMEONE HAVE A LOOK AT IT.!!!!!!!!!


GMs and Devs dont look at this forums, so they have no idea that you posted this. You are literally shouting in an empty room here.
Roenok Baalnorn
Baalnorn Heavy Industries
#4 - 2016-11-27 04:14:04 UTC
Posting about customer support in forums does nothing but get your thread locked. Your ticket is placed in a queue and handled in the order it is received. Depending on the subject, the complexity of your issue, how backlogged customer support is( which is going to be high right now), and if you filed it properly determines how quickly it will be answered.


However, when your ticket is answered, it is answered by someone that handles those types of issues. Youre not going to go to a "representative" who is going to jerk you around for several days, weeks, months. The person handling your ticket will be able to solve it fairly quickly or they will escalate it to a senior GM who can solve it quickly.


Eve has an excellent support staff. You just need to have patience.
Iria Ahrens
Space Perverts and Forum Pirates
#5 - 2016-11-27 04:49:04 UTC
Roenok Baalnorn wrote:

However, when your ticket is answered, it is answered by someone that handles those types of issues. Youre not going to go to a "representative" who is going to jerk you around for several days, weeks, months. The person handling your ticket will be able to solve it fairly quickly or they will escalate it to a senior GM who can solve it quickly.


Eve has an excellent support staff. You just need to have patience.


So this. No PR type that only reads from a script and if you're not in the scirpt, you are SOL types. When they get to you, they fix your problem. Done.

But there is a wait, generally days if you are not a priority. Weeks for complex issues or issues that require them to dig through logs etc.

My choice of pronouns is based on your avatar. Even if I know what is behind the avatar.
Otago Dogwalker
Brave Newbies Inc.
Brave Collective
#6 - 2016-11-27 10:47:11 UTC
Pac Methusalah wrote:
Have a look at it. Not going to say anything about this in public. BUT WOULD SOMEONE HAVE A LOOK AT IT.!!!!!!!!!


It can't be that embarrassing can it...do tell old bean...may get you some peace of mind?
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#7 - 2016-11-27 15:20:48 UTC
A individual response to your ticket may take time as there is currently a large number of tickets being processed. Opening multiple tickets on the same issues will further delay response times across the board. Please be patient. CCP is aware of the hardship this is causing as everyone wants to enjoy killing internet spaceships and they are doing their best to address everyones tickets in a timely manner.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.