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Support ticket response time

First post
Author
Previous Topic Next Topic
Twistar Chaos
Frisky Antagone
#1 - 2016-11-23 19:55:08 UTC
I've had a ticket in the system for 8 days, and haven't heard anything yet. Was curious what the average response time is?
Luda Desekus
The Scope
Gallente Federation
#2 - 2016-11-23 19:57:00 UTC
Me too man, not sure why it's taking this long. I want to reactivate my account so bad and no way I can at the moment.... is there something going wrong with their customer service center?
Varathius
Enlightened Industries
Goonswarm Federation
#3 - 2016-11-23 20:00:21 UTC
At least once they reply now, it is in understandable English and regarding the issue at hand. Heh, you had to see how it was like 8 years ago. They replied within a day, but you ended up being even more confused and gave up altogether...
Bumblefck
Kerensky Initiatives
#4 - 2016-11-23 20:02:08 UTC
Luda Desekus wrote:
Me too man, not sure why it's taking this long. I want to reactivate my account so bad and no way I can at the moment.... is there something going wrong with their customer service center?



As the other thread got locked, please let us know what you did initially to enjoy the holiday

Perfection is a dish best served like wasabi .

Bumble's Space Log
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#5 - 2016-11-23 20:44:35 UTC
A individual response to your ticket may take time as there is currently a large number of tickets being processed. Opening multiple tickets on the same issues will further delay response times across the board. Please be patient. CCP is aware of the hardship this is causing as everyone wants to enjoy killing internet spaceships and they are doing their best to address everyones tickets in a timely manner.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.