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Issues, Workarounds & Localization

 
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Skill Loss.

First post
Author
Jacques Arakasi
Republic Military School
Minmatar Republic
#41 - 2016-11-20 18:47:39 UTC
Has sp been applied to the characters who lost? I seem to have had sp applied on all my toons " did have some saved from before"
Rastuasi
Crunchy Crunchy
#42 - 2016-11-21 01:08:15 UTC
Jacques Arakasi wrote:
Has sp been applied to the characters who lost? I seem to have had sp applied on all my toons " did have some saved from before"


Nope, that's probably residual from other times.
Honey Leyla
Red Ecks Industries
#43 - 2016-11-21 16:37:53 UTC
hi all,

i have activated my account after Release. I saw, i lost 49 Million SP: My char has now in word 50000 sp. and the Caldari Frigate Skill has 49.030.000 /512.000. Also all my skillpoints are now in Caldari Frigatte with 49 Million Skillpoints. I have created a Ticket. The GM says me, i must wait for a solution.
Rastuasi
Crunchy Crunchy
#44 - 2016-11-21 18:02:52 UTC
Yes, GMs stated many times it's a global wide issue and will NOT be solved in individual tickets. As stated in the thread they will be doing a mass script update to affected characters. If your character is truly affected, it'll eventually be fixed, just be patient.
Philippa Padecain
Feral Solutions Inc
#45 - 2016-11-21 18:21:09 UTC
I just hope that whenever they get around to fixing this, that they'll allow us to reset the quite arbitary skills that these skillpoints were dumped into. I didn't have the Minmatar Drone Specialisation skill in my skillqueue, and I didn't intend it to skill to level 5. Yet when Eve dumped the points into that skill, it pushed it above level 5. I'd like my skillpoints back so that I can put them in the skills I have chosen.
Aurora Aetern
Brittas Empire
Pandemic Horde
#46 - 2016-11-21 23:16:33 UTC
I think there are two options that are the most fair to the players that CCP can take. Each option should return SP as free SP and anywhere from 2.5%-10% bonus free SP, with the least amount of misallocated SP receiving the most and the most (say 15+mil) receiving the least bonus SP.

One option is to refund all skills over level V. I assume this would be the simpler solution, as the hard limits for SP per skill already exist and should be easier to revert to. The problem with this is that many people did not want a certain skill trained to x level and would therefore have lost potential SP trained into skills they wished to have.

The other option is to refund all skills trained since last login (e.g. all skillpoints allocated by the error and since then, including skills trained normally or SP injected normally since the Ascension update). This would be the most fair option, giving players the choice of skills that they would like to put the refunded SP into. However, this also has a big problem in that some players have titanic amounts of SP trained since last login, like the 49 million SP seen above. This may essentially give some players a skillpoint reset for them to do as they wish, but for free and without the SP loss associated with using Skill Extractors and Skill Injectors above 5mil SP. Additionally, this must be done soon, as the further we get from the Ascension update the more problematic this option will become.

There are problems with both solutions, and neither option would be completely fair to all players. I'm fairly certain CCP will choose an option most fair to all players, and I am sure that they have a plan to tackle this probably better than what I have written above. However, further delay will only yield further impatience. I was not greatly affected by the SP bug, but I'm sure many players were, and I implore CCP, whatever you do, please do it soon!
Winter duFallen
Viziam
Amarr Empire
#47 - 2016-11-21 23:51:23 UTC
Oh, thank you! I thought I was going insane. I took a 2 year break and ships I had fitted and could use were no longer usable. I was beating my head in trying to figure out what happened.
Aurora Aetern
Brittas Empire
Pandemic Horde
#48 - 2016-11-22 03:27:55 UTC
Winter duFallen wrote:
Oh, thank you! I thought I was going insane. I took a 2 year break and ships I had fitted and could use were no longer usable. I was beating my head in trying to figure out what happened.


This is a separate matter. I think what you've experienced is going from subbed status to Alpha clone status. Alpha clones can only train and use a limited number of skills. If you trained the skills before, you won't lose them, they just won't affect your gameplay until you become an Omega clone (subbed or plexed) again.
Rastuasi
Crunchy Crunchy
#49 - 2016-11-22 14:19:17 UTC
Winter, are you a paid account? If you took an actual break where your account was deactivated, this doesn't apply to you. If you've come back and are not paying, the free account access has a limit on which skills can be used, making the extra ones trained inert until you pay.
Roxie Glitz
Brutor Tribe
Minmatar Republic
#50 - 2016-11-23 01:20:52 UTC
Lost heavy fighters V to this bug on my super alt. Any ETA on a fix?
Disembodied Head
The Sleeper Enclave
#51 - 2016-11-23 03:31:11 UTC
Crickets for days.

Though as they pointed out, they are checking for fringe cases to ensure the script/whatever will cover their bases.

I too am now short a ton of SP. :/
Rime Heimdall
Sebiestor Tribe
Minmatar Republic
#52 - 2016-11-23 12:26:34 UTC
Can you please tell us when there will be a fix for this? At least an estimate, like, sometime this year, or this month, or week.
Leroyy Jenkinss
Memento. Mori.
Goonswarm Federation
#53 - 2016-11-24 11:09:24 UTC
RollAlright we know you guys are trying to correct the issue, but could we CCPlease get an eta on how long it'll take to get to most of the tickets?What?
John WarpingSlow
#54 - 2016-11-24 11:46:21 UTC
CCP Contra wrote:
Most definitely. We will give the loss SP as unallocated.


Any idea how much longer before the corrective script you mentioned will be ready to run on Tranquility?



Genji Tanakara
Phoenix Intelligence
#55 - 2016-11-25 12:26:31 UTC
I noticed I got a good chunk of SP refunded. Anyone else get a injection of SP due to the skill loss issue?
Richard Airuta
Perkone
Caldari State
#56 - 2016-11-25 12:53:31 UTC
Genji Tanakara wrote:
I noticed I got a good chunk of SP refunded. Anyone else get a injection of SP due to the skill loss issue?


I had some refunded but not all. I did get about 9 or 10 days worth of SP. When I noticed the SP overtrained my skill queue restarted so I have no idea how long it was paused for and if the SP lost within that period was taken into account. But I'm happy I got 9 skills out of the way now tho.
HandelsPharmi
Pharmi on CharBazaar
#57 - 2016-11-25 13:13:43 UTC
Well CCP should refund the days lost / the char could not be played as before.

SPs do not hurt CCP, they could refund even 100M SPs for a small mistake.
But it would hurt, if they would have to reimburst 60 days of game time.
Richard Airuta
Perkone
Caldari State
#58 - 2016-11-25 13:23:19 UTC
HandelsPharmi wrote:
Well CCP should refund the days lost / the char could not be played as before.

SPs do not hurt CCP, they could refund even 100M SPs for a small mistake.
But it would hurt, if they would have to reimburst 60 days of game time.


I noticed I had less SP than I should of have. Just made a petition. Somehow my 11m SP is now 9.8m after using the unallocated skill points. Somehow I ended up worse off or I've missed something.
Servi Tor
LONE STAR MINING AND DEFENSE LTD
Damned Brotherhood
#59 - 2016-11-25 15:48:25 UTC
I suspect this is going to be a hard issue to fix, when you factor in all the possible elements. I have a new (Omega) toon that lost their Prototype Cerebral Accelerator just one day into use - all boosters got reset on patch day, inc Blood Raider Accelerators on my chars.

Would be great to at least get an update from CCP as to whether they are close to a solution...
Seythia Song
Unicorn Ghetto
#60 - 2016-11-25 16:06:17 UTC
Lost like 2m skillpoints today after downtime. One of my turrets got offline and didnt want to go online cuz not enough powergrid and when i looked into my skills i found out advanced weapon upgrades went from 5 to 0.