EVE New Citizens Q&A

It could be a few days, as they are quite swamped right now.

In the meantime:

1. Open the game and look at the toolbar on the left side of the screen. Above your character image you should see a button that looks like 3 lines, like this: = . That's like a Start button for the game, it will give you a list of all the in-game apps. Find the Redeem Items app, and check to make sure that your Steam bundle isn't there already.

2. Otherwise, support usually fixes the problem / gives you the missing items; they don't force you to make a new account.

3. But if you do need to make a new account, keep in mind that you can transfer money and items to your new account. You can't transfer skill points, but you'll be playing this game for a while; the few days of training that you have to restart aren't going to be that big a deal in the long term.

Good luck with your ticket.

I'm not sure exactly which Steam Bundle he's talking about (maybe you can link it here?) but it could be anything from a few items and ships, to an activated Omega account / a PLEX in the redeem box / skill injector, ship, clothing outfit, etc.. So if he's supposed to be Omega but is limited to Alpha, that's not easy to wait for.

Oh, wow...yeah, that would be! That is really not ok!
If CCP is having a problem with accounts that are paid to be omega being alpha - then that's a big problem indeed!
I hope they get that solved for you immediately and make it up to you!

I think this is more for people that already had an alpha account, but wanted to upgrade to a core pack. Steam would not allow them to add it to the cart due to a preexisting account. If they completely deleted EVE, Steam would think it was gone but CCP still had the account. So the upgrade would work.

It's the cases like mine, where the package was bought for a fresh account, that I don't think this would work on. (I.E. can't re-add the pack without purchasing it again, and don't really wanna do that when I never got the items from the first purchase lol)