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Issues, Workarounds & Localization

 
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Email verification required

First post
Author
Johan Marberg
SoE Roughriders
Electus Matari
#41 - 2016-11-18 03:51:18 UTC  |  Edited by: Johan Marberg
Well I have one of two accounts going because I could still access that email. Less so the other. But only been waiting 24 hours so hey could be worse.

I figure the poor folks doing the support tickets are massively back logged and probably are getting a really good hate on for whoever this bright idea was owned by. It'll be some clueless management type I'm betting.

Normally when they do a new patch that gets me motivated to log back in and do stuff. For some mysterious reason that is not happening with this patch.
Another Posting Alt
Zerious Fricken Biziness
#42 - 2016-11-18 06:22:28 UTC
Johan Marberg wrote:
It'll be some clueless management type I'm betting.


That's not the bad part. The bad part is that the responsible person has decided that they won't reverse the cause of the problem because that would be admitting they did something clueless. So paying customers have to wait while competent staff try and hack dodgy workarounds.
Kirito Litvyak
Doomheim
#43 - 2016-11-18 12:10:05 UTC  |  Edited by: Kirito Litvyak
If the support didnt waste time claiming "oh its not our fault" in the first response the tickets would be answered much quicker.

As the system is setup so that you have to have a verified email to be able to log into account management, which is required to resend email verification. That is one hellofa design fault. After 30 minutes it should send a new one on an attempted login automatically. That would rid nearly all of the tickets.
Tron Eleck
German Dynamics
#44 - 2016-11-18 16:41:47 UTC  |  Edited by: Tron Eleck
Anything new about the Email problem?


It´s great that the support can write to my mail address.

it´s not great that i dont get the verification email.

It´s not great that i cant change my email address because i need the verification email.

It´s great that the support send me a link to my tiket....o wait..i have to login to see it,but i need the verification email to login.

It´s great that i got a auto-standard mail one day later from the support....but it looks like after i answered that mail, it is now broken too.
Misty Catchem
Doomheim
#45 - 2016-11-18 18:01:29 UTC
I love the fact that all three of my accounts share the same email. Two accounts send the verification just fine. The third wont show up. You know its bad when even the copy paste response takes 24 hours, going on another 24 hours since last gm contact now.

Never thought I would say this, but how bout a nice couple of security questions instead? Obviously we need another way into accounts other then relying on support.
Ganthrithor
GoonWaffe
Goonswarm Federation
#46 - 2016-11-19 05:26:48 UTC
Man it's been ******* days and I still can't get the automated system to send emails to my goddamned hotmail address. Customer service managed to send me an automatic form reply and nothing else. Locked out of half my accounts (of course the one with all my science and industry jobs on it is one of the locked ones).

This is really, really annoying. Judging by the number of screwups, it seems like it's gonna be a long time before some of us get access to our stuff.
Ganthrithor
GoonWaffe
Goonswarm Federation
#47 - 2016-11-19 05:32:43 UTC
Mister Red Bull wrote:

Hi,

Unfortunately, emails beginning with [email protected]; [email protected]; [email protected], etc. are not supported. If needed, I can change the email address on your account to re-enable access once we verify ownership.
In order to do this, I need to ask a few questions that will help me to establish that you are the account owner. Please provide the information listed below, and note that it is vital that it is as accurate and detailed as possible.
1. The full name used when the account was created (Your own name).
2. The date of birth registered at account creation. (Your own date of birth).
3. The email address used when the account was registered.
4. The username of the account.
5. The names of the characters located on the account.
6. The CD-key used to create the account (If a CD-key was used).
7. The last 4 digits of the credit card used to pay for the subscription (If a credit card was used).
8. The billing address for the credit card used to pay for the subscription (If a credit card was used).
Once received and verified all these details, I should be able to change the email address on your account.
Best Regards,

i'm here playing from 2003 , and this is wat i get now as a good thank you

come on

fustrated , its just a mather of time my forum accound refreshes and i'm also done then on the forum


What, you didn't keep your CD key from 2003? How irresponsible!
Raymundo Ferrera
The Road Agents
#48 - 2016-11-19 05:32:48 UTC  |  Edited by: Raymundo Ferrera
accounts I can't access because of verification I never asked for, and because my old emails are closed accounts and I cannot get verified, so I have to jump through the hoops, to pay for a game?

Really?

Security is one thing.
This is ridiculous.
Matthew Reddy
One Less Gun
#49 - 2016-11-19 14:24:37 UTC
I wonder how long before people start contacting paypal for their month sub back. 4 days now and i still cannot access 3 of my accounts. It really seems like CCP is doubling down on this decision at their customers expense.
Ganthrithor
GoonWaffe
Goonswarm Federation
#50 - 2016-11-19 15:07:42 UTC
Another day, another non-response from support. Can't even track my ******* ticket because you guys can't be bothered to take ten minutes to make a flowchart before implementing new features. This is bloody ridiculous.

Why can't CCP just turn this "feature" off for a week while they sort it out?
Landall Randou
The Scope
Gallente Federation
#51 - 2016-11-19 15:07:43 UTC
I didn't received the verification email so far.

3 days almost.
Perry ThePlatypus
School of Applied Knowledge
Caldari State
#52 - 2016-11-19 15:17:31 UTC
After a few days i finally got my main account email changed. but now when i go to log in, it says an error occured. no ******* support can help me with this and i cant log into my account anywhere. if they dont fix it within a day or 2. im gone. and ive been here for years on multiple account. i have invested thousands and they just took it all away like a bunch of dumb asses. CCP, all i can say is, you dun ****** it up
Lothoren Amelana
Alpha Galactic Group
#53 - 2016-11-19 15:31:36 UTC
Girlfriend got the Core starter pack for her account, it locked her out stating she hadn't complete the verification process, she completed it Tuesday, before she got the core starter pack. Day 2 of waiting for a GM to contact.
Redwyne Vyruk
The Scope
Gallente Federation
#54 - 2016-11-19 15:56:05 UTC
Matthew Reddy wrote:
I wonder how long before people start contacting paypal for their month sub back. 4 days now and i still cannot access 3 of my accounts. It really seems like CCP is doubling down on this decision at their customers expense.


CCP declared in a dev blog that they'll reimburse our lost game time
ISD Max Trix
ISD Community Communications Liaisons
#55 - 2016-11-19 17:05:02 UTC
Quote:
3. Ranting is prohibited.

A rant is a post that is often filled with angry and counterproductive comments. A free exchange of ideas is essential to building a strong sense of community and is helpful in development of the game and community. Rants are disruptive, and incite flaming and trolling. Please post your thoughts in a concise and clear manner while avoiding going off on rambling tangents.

10. Posting of private CCP communication is prohibited.

The posting of private communication between the Game Masters, EVE Team members, Moderators, Administrators of the forums and forum users is prohibited. CCP respect the right of our players to privacy and as such you are not permitted to publicize private correspondence (including support ticket responses and emails) received from any member of CCP staff.

17. Redundant and re-posted threads will be locked.

As a courtesy to other forum users, please search to see if there is a thread already open on the topic you wish to discuss. If so, please place your comments there instead. Multiple threads on the same subject clutter up the forums needlessly, causing good feedback and ideas to be lost. Please keep discussions regarding a topic to a single thread.


Tickets are being handled in the order they came in. GM's are working through the weekend. to help players get access to their accounts. Posting in the forums will not speed up you ticket resolution.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.

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