Обсуждение общих вопросов

Подтверждаю, с другими почтовиками проблем нету

У меня проблема та же, на основном аккаунте не приходит код подтверждения на mail.ru, я раз 20 пробовал получить этот злосчастный код но не первый и не последующие так и не пришли, все папки смотрел в почте включая спам, кода нет. Я составил тикет в ТП но ответа так и не получил от них. Запилили обнову так что теперь зайти в игру не получается.

Че делать то ребята? Тех поддержке вообще я так понял до ноги что у нас за проблемы. У кого какие мысли, какие действия еще можно предпринять? Будем думать за тех поддержку пока они там забили на всех!

Я им уже штук 5 тикетов составил они мне фигню стандартную отмазку высылают и все, типо да отвалите вы.
Вот что мне отвечают постоянно:
Hello there,

**This is a mass reply** sent out to all those suffering from **Log In Issues** due to the recent Ascension launch on November 15th.

We've seen a few different issues arise following the launch and a massive rise in ticket creation so in an attempt to get to as many players as possible, as soon as possible, we're sending out this message.

If your issue does not apply to any of the below mentioned issues, please update the ticket immediately with a simple "I still require assistance" and we'll proceed as normal.

### Email Verification and Two Factor Authentication
* All EVE accounts now require Email Verification. This is not optional. [This was reported in the following news article](https://community.eveonline.com/news/news-channels/eve-online-news/email-verification-coming-with-eve-online-ascension/)
* Following the launch everyone is also by default Two Factor Authenticated. Although this was intended the messaging surrounding this caused some understandable confusion. The requirement here is simply that all EVE accounts have verified emails. This secures accounts in such a way that if access is attempted through unrecognised devices, log in locations or similar, a code required to log in will be sent to the email registered to the account.
* A point of confusion is the fact that even after going through this process, the Account Management page still lists the Two Factor Authentication as being "Disabled". When it technically is not.
* We are working on getting the messaging fixed and for the Account Management page to accurately depict accounts as having Two Factor Authentication "Enabled" when having gone through this process.
* So for now, players will have to both verify their email and go through the Two Factor Authentication step to log in (both to the client and the Account Management page).
* Keep in mind that the *Two Factor Authenticator*, which requires you to log in with a code sent to an app or email each time is still optional.
* For each account you'll only have to go through the email verification and code verification process once.

### Not receiving the verification code
* Please check your spam/junk/trash folders. Or other sub folders of your email to make sure the verification email is not being filtered there.
* Please do not re-initiate / re-send the verification code multiple times. You might have to wait for a short moment for the code to arrive. If you request a second code before the first has been used, the first one will become disabled. Also be aware that the Two factor code will only remain valid for 10 minutes.
* If you're still not getting the code please update this ticket with "I still require assistance" and we'll assist further.

### Localized Launchers / Clients
* Before you do anything else, try to restart the launcher.
* If you are using a localized version of the EVE launcher, and for some reason unable to log in. Please switch over to the English version and try again.
1. This is done by going to the "E" in the top right corner of the launcher.
2. Going to Settings
3. Setting language to "English" and clicking "OK".

* If you are using the English version of the EVE launcher, and for some reason unable to log in. Please reset the launcher to Default.
1. Go to Settings in the bottom left corner.
2. Click "Reset Launcher to Defaults".

### Lost access to email.
* If this applies you will need to update the support ticket with "I still require assistance".
* However this issue will also require us to go through an ownership verification process. So providing us with required user details (Full Name, Date of Birth, Old Email, Billing Address, and other payment information) along with your update reply will speed things up.

Again, if none of the above points properly address your issue please update this support ticket by replying with **"I still require assistance"**.

We sincerely apologize any inconvenience this may cause.

https://support.eveonline.com/hc/en-us/articles/213877545

support.eveonline.com/hc/requests/304338

Угу. Ведь надежда то умирает последней да )) Сначала учетка а потом и надежда ))

А вообще писал в тп mail.ru и тп eve online.