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Launcher wants cookies turned on?

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McWiggles Pantaloons
Polaris Rising
Goonswarm Federation
#1 - 2016-11-15 21:25:06 UTC
"We have detected that your browser has cookies disabled. To provide the best experience on this site we use cookies. Please enable cookies in your browser and reload this page"

^^ Message on launcher I got when trying to log in a second account. No idea on this. Cry
CCP Snorlax
C C P
C C P Alliance
#2 - 2016-11-15 21:37:31 UTC
That is strange, there should not be a way for you to disable cookies for the launcher. Only thing I can think of is that you may for some reason not have permissions to the folder where the launcher stores its cookies.

Assuming you are on Windows, look in %LOCALAPPDATA%\CCP\EVE\QtWebEngine. You should see a folder called Default - see if you can create a file in there. If not, you may need to take ownership of the QtWebEngine folder and ensure you have write permissions for it and its subfolders.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
McWiggles Pantaloons
Polaris Rising
Goonswarm Federation
#3 - 2016-11-15 21:44:03 UTC  |  Edited by: McWiggles Pantaloons
I am surprised there is no other thread about this here, a lot of people are having this problem as I have seen on reddit and in coalition chat channels.

I did what you said, and created a new test folder there and it worked fine, I have permissions there as sole account/admin. Whats odd, is that my first account logged in fine and did not get this error, but then I tried to log in a second account and got this error.

*edit* tried to log in second account again and now it gives a generic "An error occurred" message.

**second edit** Okay tried again a few minutes later and it logged in fine after entering the email code. Took about an hour to.. I don't know, sort itself out apparently. Maybe a resource load somewhere was making it unhappy. Thanks for the quick reply.
Andrew Alland
Sebiestor Tribe
Minmatar Republic
#4 - 2016-11-15 21:50:24 UTC
Having tried to reactivate several old accounts here, it appears that any time you wait until the 2 factor code is expired and then try to use it you get the 'cookies' message rather than an expired code message.
There appears to be a huge delay in the delivery time of the validation codes. On 2 accounts, I got it right away. On 2 others, it came 15-30 minutes later necessitating several tries.. All 4 accounts use the same email address.
CCP Snorlax
C C P
C C P Alliance
#5 - 2016-11-15 21:51:04 UTC
Alright, I'll investigate.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Gnauty Gnate
Gnown Ungnowns
#6 - 2016-11-15 22:51:44 UTC
Just to make things more interesting. I have the same exact symptoms but am running OSX Yosemite (10.10.5).

Cheers!

- Gnauty
Deeslayer
M n' C Detachment 2702
#7 - 2016-11-15 22:58:37 UTC
I was also getting this message when attempting to log in a second account while m firs was logged in.

Had to log in through the website to get a code that worked.
Gnauty Gnate
Gnown Ungnowns
#8 - 2016-11-15 23:43:53 UTC
On a whim, I turned-off Bitdefender Antivirus for Mac and the cookies bug disappeared. Shocked
mkint
#9 - 2016-11-16 03:14:31 UTC
I'm also surprised this is the first you've heard of it. I had the problem too, but it looked like the login server might have been hiccuping anyway, and it went away on its own after a refresh.

Maxim 6. If violence wasn’t your last resort, you failed to resort to enough of it.
Althalus Stenory
Flying Blacksmiths
#10 - 2016-11-16 22:44:38 UTC
It looks like the delay to receive the token for 2FA might be why it bugs.

A friend had this issue (on the launcher and on the web auth) when the auth code took a few minutes to arrive.
As soon as the code is receive by mail "immediately", the error does not happen...

I hope this might help investigations

EsiPy - Python 2.7 / 3.3+ Swagger Client based on pyswagger for ESI
Idame Isqua
University of Caille
Gallente Federation
#11 - 2016-11-17 04:23:54 UTC
I've been running into this bug for awhile.

I could never figure out what caused it, it seems to be purely random.

Here's some info on my situations:
2FA - not the cause
AV - not the cause
1st or 2nd account - doesn't matter
Gwenda Gwendarson
Interstellar Travellers Ltd.
#12 - 2016-11-17 18:40:53 UTC
had the same cookie message with firefox. i just changed the browser to ie and it works.