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Issues, Workarounds & Localization

 
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Email verification required

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Author
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Ap0ll0n
Jeremy Clarkson Bought The Farm
#1 - 2016-11-15 13:43:11 UTC
What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?

And yes i have changed the email since. I have 3 accounts, 2 still works.

All this security is stupid and useless, i´d play without password if i could.
DViz Nana
Stiff Silicate Inc.
#2 - 2016-11-15 14:27:15 UTC
I am waiting for an email for 5 minutes now. Where is it? How is it being delivered? By pony express? The email address it is stating it is being sent to is valid and working. I just have not received it.

Is it being sent at all?. I hate when you make upgrades. They usually cause problems of one sort or another for me. They usually take a couple of days to clear so that I can play at all. You should pro-rate our subscriptions for us being blocked from playing
Deamonx32
Caldari Provisions
Caldari State
#3 - 2016-11-15 14:32:04 UTC
Been waiting for over 30 minutes for the verification E-Mail from one of my accounts.
The first account worked without any issues, second one I never got an E-Mail, both accounts use the same e-mail address
Wolfgang Stoermer
The Inf3cted
Pathog3n
#4 - 2016-11-15 15:23:57 UTC  |  Edited by: Wolfgang Stoermer
been about two hours waiting here.

my verification email was going to a hotmail.com address for one account and it didn't arrive.

the one sent to a gmail account worked fine.

I've whitelisted eveonline@service.ccpgames.com in the hotmail antispam filtering - still no joy.

I suspect that outlook.com (microsoft's infrastructure for hotmail) is either deep sixing emails or that the inbound connections from the ccpgames mail server is being throttled (which happens normally).
Deamonx32
Caldari Provisions
Caldari State
#5 - 2016-11-15 18:17:29 UTC
Still nothing...
apollo429
Colonial Industries
#6 - 2016-11-15 18:39:40 UTC
i have been waiting a few hours as well
pat777
Pandemic Horde Inc.
Pandemic Horde
#7 - 2016-11-15 19:00:09 UTC  |  Edited by: pat777
Same here, wanted to try out the new orca fitting
its a hotmail account as well
MITSINIA T'NASHIA
Viziam
Amarr Empire
#8 - 2016-11-15 19:10:47 UTC
same problem here 2 accounts on same mail ,got one code one off them i got haven't seen the other yeat
have tryet sending ticket 3 times to ccp just got there standard reply 3 times ????
why wont it sent the other code for my acount ??????????
broscutza mea
Takahashi Syndicate
#9 - 2016-11-15 20:01:33 UTC
managed to login, how do i disable this crap 2 factor authentication?

this game is getting worse, it was grate 7 year ago
broscutza mea
Takahashi Syndicate
#10 - 2016-11-15 20:08:07 UTC
Wolfgang Stoermer wrote:
been about two hours waiting here.

my verification email was going to a hotmail.com address for one account and it didn't arrive.

the one sent to a gmail account worked fine.

I've whitelisted eveonline@service.ccpgames.com in the hotmail antispam filtering - still no joy.

I suspect that outlook.com (microsoft's infrastructure for hotmail) is either deep sixing emails or that the inbound connections from the ccpgames mail server is being throttled (which happens normally).



Microsoft is know to have a very tight spam filter, most of the time is very paranoiac, but i think that CCP also has some issues in sending out email due to the amount of email having to send out..., that, some times might be seen as spam by it self

because of that huge number of email gmail and yahoo also receives them slow
Xian Kaioku Khardula
Viziam
Amarr Empire
#11 - 2016-11-15 23:10:02 UTC
From quite a bit of users, seems the two services Yahoo and Hotmail are having trouble with codes being sent to verify.

These are both known for tight filters.

Gmail works though.
TomyLobo
U2EZ
#12 - 2016-11-15 23:48:43 UTC
CCP better reimburse me for my game time. This is BS. I didn't ask for this. The fact that no one envisioned this **** show shows how narrow minded you are at CCP despite years of experience.
Karl Jerr
Herzack Unit
#13 - 2016-11-15 23:50:36 UTC
Same sort of things here; "Since you have enabled Two Factor verification we have sent you a verification code via email. Please enter the verification code"

I never enabled it, and I have nothing in my email box...

I cannot ever log into my accounts via the web.
Deamonx32
Caldari Provisions
Caldari State
#14 - 2016-11-15 23:52:31 UTC
Xian Kaioku Khardula wrote:
From quite a bit of users, seems the two services Yahoo and Hotmail are having trouble with codes being sent to verify.

These are both known for tight filters.

Gmail works though.


Nope, Im having my issues on gmail. Pretty sure its the sending side not the receive
Jakt Renzokuken
The Scope
Gallente Federation
#15 - 2016-11-16 01:00:03 UTC
Same here .. on this account i have authenticator enabled , on the other account i don't .. i've been waiting for 1 hour now to receive the email , not an gmail or hotmail , but one provided by my ISP
Khergit Deserters
Crom's Angels
#16 - 2016-11-16 01:57:46 UTC  |  Edited by: Khergit Deserters
I'm glad I'm not a CCP dev frantically dealing with this at 2:00 Iceland time. Or a CCP dev who didn't sleep during pre-release week either. Hang in there ye all-- please fix it too! Smile
(Going to Plan B for the evening: being the last guy to watch Breaking Bad, at my leisure).
Bob Lu
Formosa Research Center
Fraternity.
#17 - 2016-11-16 05:32:37 UTC
Ap0ll0n wrote:
What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?


Same here. I have multiple accounts linked to a email that doesn't exist anymore, and now I have no way to login.
Nuhrp
The Scope
Gallente Federation
#18 - 2016-11-16 05:51:48 UTC
No idea how to log in. The e-mail verification went to an e-mail thta filters out the e-mails as spam before it ge ts to my client. Can't even log in to change e-mail settings.
Dragonfel
Magitek Consortium
#19 - 2016-11-16 05:59:04 UTC
13 hours of waiting for a response on this ticket. My other account's email was old and deleted, but I have since recreated it. Still not getting authentication or verification emails,. Refreshing the ticket every few hours to see if anyone responded... still nothing and no expectation of when this might be resolved.
Sgt Harrison
Badger Industry Co
#20 - 2016-11-16 06:29:10 UTC
Ap0ll0n wrote:
What is this, and why do i have to suffer through yet another useless "security" feature that i didnt even ask for? How do i get past this, when CCP insists sending the verification email (that i again have to point out, that i didnt ask for) to an email i created my account with like 10 years ago, which by now doesnt even exist anymore?

And yes i have changed the email since. I have 3 accounts, 2 still works.

All this security is stupid and useless, i´d play without password if i could.


Have the exact same issue, my second account which I ve had subscribed for about 8 years had an old email address linked to it, tried to change it before the upgrade but there was no option other to verify the email address it had....which I have no access to......

Have tried support (website timing out so I am guess I am not the only one) only to have a mass reply sent back to me advising me to contact support!!!

CCP you must have known there were many paying subscribers with unvalidated email address on your database what did you think was going to happen when your force users to validate through it????

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