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Nov 15th update broke login? says requires 2 factor identification.

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Ded Akara
Doomheim
#1 - 2016-11-15 12:19:11 UTC  |  Edited by: Ded Akara
EVE is down for the update and upon loading the launcher it says i can't log in, two-factor ID needs to be refreshed. I've never used that.

Checked my settings and i have two factor identification set to 'disabled'.
Marcus Tedric
Zebra Corp
Goonswarm Federation
#2 - 2016-11-15 12:22:57 UTC
Ded Akara wrote:
EVE is down for the update and upon loading the launcher it says i can't log in, two-factor ID needs to be refreshed. I've never used that.


I strongly suspect that this is the expected 're-verify your e-mail address' that we were told about last Friday - and many of us have hopefully done already (11.5 year old addresses can be fun!).

2-factor authentication requires an active and monitored e-mail address. The fact that you can then elect not to use it, doesn't mean that you don't still require the, then verified, e-mail address.

Don't soil your panties, you guys made a good point, we'll look at the numbers again. - CCP Ytterbium
Munba Kafshaz
Doomheim
#3 - 2016-11-15 12:23:23 UTC
same here
two-factor auth is disabled in account management, but launcher says its enabled
jaros mantra
Federal Navy Academy
Gallente Federation
#4 - 2016-11-15 12:23:25 UTC
Ded Akara wrote:
EVE is down for the update and upon loading the launcher it says i can't log in, two-factor ID needs to be refreshed. I've never used that.

Checked my settings and i have it set to 'disabled'.


you need to check your e-mails, you should get two e-mails,

one should verify your e-mail address.

2nd is a code you need to enter
Dibz
Doomheim
#5 - 2016-11-15 12:25:47 UTC
Yup. Check your email. Just got my code.
Agondray
Avenger Mercenaries
VOID Intergalactic Forces
#6 - 2016-11-15 12:27:22 UTC
yeah I about had a heart attack myself even though I already did my email thing I thought someone hacked me during the dt

"Sarcasm is the Recourse of a weak mind." -Dr. Smith
Anthrax Doolaly
The Scope
Gallente Federation
#7 - 2016-11-15 12:28:01 UTC  |  Edited by: Anthrax Doolaly
Have used the authentication code sent to my e-mail but still can't get into the game.

It seems only the test server is available.
Thomas Lot
School of Applied Knowledge
Caldari State
#8 - 2016-11-15 12:30:43 UTC
TQ is in VIP Mode. The CCP is verifying the Ascension Update. Patience, people, we are all playing the long game here.

We'll be building and blowing up serious internet spaceships shortly!
Zetadelta333
Sebiestor Tribe
Minmatar Republic
#9 - 2016-11-15 12:31:26 UTC
2fa is not email verfication. Alot of people have 2fa becuase of the pain in the ******* ass it is. Forcing it without warning is a tad shity.
Ded Akara
Doomheim
#10 - 2016-11-15 12:34:19 UTC
Marcus Tedric wrote:
Ded Akara wrote:
EVE is down for the update and upon loading the launcher it says i can't log in, two-factor ID needs to be refreshed. I've never used that.


I strongly suspect that this is the expected 're-verify your e-mail address' that we were told about last Friday - and many of us have hopefully done already (11.5 year old addresses can be fun!).

2-factor authentication requires an active and monitored e-mail address. The fact that you can then elect not to use it, doesn't mean that you don't still require the, then verified, e-mail address.


I thought that 'make sure you email address is verified' just means you had to have verified your email address when you registered, as all players must do now.
Oranen
Tax Skippers
#11 - 2016-11-15 12:35:39 UTC
Is there anything CCP touches that they can't make 10x more difficult to understand than needed?
Ded Akara
Doomheim
#12 - 2016-11-15 12:36:08 UTC  |  Edited by: Ded Akara
Zetadelta333 wrote:
2fa is not email verfication. Alot of people have 2fa becuase of the pain in the ******* ass it is. Forcing it without warning is a tad shity.


Extremely sh*tty. All my account logins were wiped and now I have to manually re-add each and every one, whilst going through the two factor verification BS for each one at the same time. This is not on.
Anthrax Doolaly
The Scope
Gallente Federation
#13 - 2016-11-15 12:37:09 UTC
Oranen wrote:
Is there anything CCP touches that they can't make 10x more difficult to understand than needed?



I think it would have been useful for them to have warned us about this though I do not recall them doing so.
Thomas Lot
School of Applied Knowledge
Caldari State
#14 - 2016-11-15 12:37:49 UTC
Good Lord people, already with this complaining crap. Just type in the 6 number verification and be done with it. I seriously thought this game was populated with a higher intelligence base. This is not that difficult.
Ded Akara
Doomheim
#15 - 2016-11-15 12:39:17 UTC  |  Edited by: Ded Akara
Thomas Lot wrote:
Good Lord people, already with this complaining crap. Just type in the 6 number verification and be done with it. I seriously thought this game was populated with a higher intelligence base. This is not that difficult.


Many EVE players have a lot of accounts. You don't expect us to spend 5 to 10 minutes just logging in each time do you?

My account upon login tells me that two factor authentication is enabled. But my account info on eve online.com my account tells me it is not enabled. And I never wanted it enabled.
Anthrax Doolaly
The Scope
Gallente Federation
#16 - 2016-11-15 12:39:28 UTC
Thomas Lot wrote:
Good Lord people, already with this complaining crap. Just type in the 6 number verification and be done with it. I seriously thought this game was populated with a higher intelligence base. This is not that difficult.


The verification code will not get you in at the moment as only test servers are available.
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#17 - 2016-11-15 12:58:59 UTC
CCP Falcon wrote:
You need to check the email address registered against your account for a login code.

In order to log in to EVE you need to have a verified email address for account security purposes. The request for a code is a one time request unless you attempt to log in from a different geographical location, or from a different computer.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.