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Issues, Workarounds & Localization

 
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Launcher Issue

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perpetua Isimazu
Have I Got Moos For You
#1 - 2016-11-10 12:39:51 UTC
It appears EvE launcher updated itself at approx 11:30 am today, which coincided with my game client freezing up, launcher window superimposing itself over the client in 'whiteout' mode and an apparent loop of video issues, which I could only escape from by doing a hard reset of my computer.

Now when I start the launcher all I get is a 'whiteout' launcher screen and the video on my computer screws up and only a hard reset stops this.

Is anyone else having similar issues?

Is there a way to manually repair the launcher? (Looked in the Eve folder and can't find a repair tool... seem to remember there being one there in the old launcher).
CVETOZAR
#2 - 2016-11-10 17:13:21 UTC
Same problem
Messara Sobisiak
Center for Advanced Studies
Gallente Federation
#3 - 2016-11-10 17:17:26 UTC
Same here...
perpetua Isimazu
Have I Got Moos For You
#4 - 2016-11-10 17:44:58 UTC
Managed to get it working again. \o/

Turns out when I last rebuilt/reinstalled this PC I forgot to update the video card drivers from initial install (yeah I know, amateurish).

Updated drivers and also uninstalled/reinstalled EvE.

It was either the video drivers or the uninstall/reinstall that seems to have solved it for me (at least for now).

Hope others with similar issues can get sorted too.
May'n Nome
Center for Advanced Studies
Gallente Federation
#5 - 2016-11-10 20:16:22 UTC  |  Edited by: May'n Nome
perpetua Isimazu wrote:
Managed to get it working again. \o/

Turns out when I last rebuilt/reinstalled this PC I forgot to update the video card drivers from initial install (yeah I know, amateurish).

Updated drivers and also uninstalled/reinstalled EvE.

It was either the video drivers or the uninstall/reinstall that seems to have solved it for me (at least for now).

Hope others with similar issues can get sorted too.



Updating my Driver isn't an option being a built in one for a laptop but I will try the uninstall-reinstall trick.

EDIT: And no dice...Sad

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
13kr1d1
Hedion University
Amarr Empire
#6 - 2016-11-10 23:31:02 UTC  |  Edited by: 13kr1d1
Same problem. Was working, when asking me to download the update. Tried to cancel the update and play normally but it was giving me Please Wait... at my login.

Decided to update, now pure white screen and a crash 100% of the time when loading launcher.

I shouldn't need spectacular GFX (update my drivers) to run a god damn launcher for a game. This is why I like game Frontend launchers and not crappy third person programs. What benefit is forcing people to use a launcher when you can't make it function? At least with logging in through an in-game frontend, you either know the game will work or it won't with your current video drivers/system.

Launchers imo are the most terrible plague visited on MMO consumers. Just have games open to a frontend like Vanilla WoW. Launchers are obviously problematic.

The problem is quite clearly something CCP/developers did. I should not need to try to fix anything on my end for a product which was working before but isn't now.

Don't kid yourselves. Even the dirtiest pirates from the birth of EVE have been carebears. They use alts to bring them goods at cheap prices and safely, rather than live with consequences of their in game actions on their main, from concord to prices
GM Spider
Game Masters
C C P Alliance
#7 - 2016-11-11 11:24:25 UTC
Hey guys,

We are aware of this issue and our best men are working on a fix. This shouldn't take too long and the fix is expected to be deployed today.

Your patience is greatly appreciated whilst we work to resolve the issue. I apologize for any inconvenience this may be causing.

o7
May'n Nome
Center for Advanced Studies
Gallente Federation
#8 - 2016-11-11 13:44:13 UTC  |  Edited by: May'n Nome
GM Spider wrote:
Hey guys,

We are aware of this issue and our best men are working on a fix. This shouldn't take too long and the fix is expected to be deployed today.

Your patience is greatly appreciated whilst we work to resolve the issue. I apologize for any inconvenience this may be causing.

o7



o7 Please let us know when it is deployed. :( If anything can help, I sent in a bug report last night with as much info (pics and the launcher logs) as I could.

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
GM Spider
Game Masters
C C P Alliance
#9 - 2016-11-11 13:48:54 UTC
May'n Nome wrote:
GM Spider wrote:
Hey guys,

We are aware of this issue and our best men are working on a fix. This shouldn't take too long and the fix is expected to be deployed today.

Your patience is greatly appreciated whilst we work to resolve the issue. I apologize for any inconvenience this may be causing.

o7



o7 Please let us know when it is deployed. :( If anything can help, I sent in a bug report last night with as much info (pics and the launcher logs) as I could.


Should have been fixed moments ago. If you experience further issues then file a ticket and we can look into it for you.
May'n Nome
Center for Advanced Studies
Gallente Federation
#10 - 2016-11-11 13:52:41 UTC  |  Edited by: May'n Nome
GM Spider wrote:
May'n Nome wrote:
GM Spider wrote:
Hey guys,

We are aware of this issue and our best men are working on a fix. This shouldn't take too long and the fix is expected to be deployed today.

Your patience is greatly appreciated whilst we work to resolve the issue. I apologize for any inconvenience this may be causing.

o7



o7 Please let us know when it is deployed. :( If anything can help, I sent in a bug report last night with as much info (pics and the launcher logs) as I could.


Should have been fixed moments ago. If you experience further issues then file a ticket and we can look into it for you.


Still experiencing the issue. I will update the ticket I already filed last night.

EDIT: Ticket updated to included the launcher logs from this morning.

EDIT: Stop the presses! Found the problem this morning. Deleted the QT_OPENGL Variable. :)

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
13kr1d1
Hedion University
Amarr Empire
#11 - 2016-11-11 16:24:16 UTC
GM Spider wrote:
May'n Nome wrote:
GM Spider wrote:
Hey guys,

We are aware of this issue and our best men are working on a fix. This shouldn't take too long and the fix is expected to be deployed today.

Your patience is greatly appreciated whilst we work to resolve the issue. I apologize for any inconvenience this may be causing.

o7



o7 Please let us know when it is deployed. :( If anything can help, I sent in a bug report last night with as much info (pics and the launcher logs) as I could.


Should have been fixed moments ago. If you experience further issues then file a ticket and we can look into it for you.


The problem with the fix is that it needs to be given in a file. If the launcher crashes before ever opening, it will not download that fix.

Don't kid yourselves. Even the dirtiest pirates from the birth of EVE have been carebears. They use alts to bring them goods at cheap prices and safely, rather than live with consequences of their in game actions on their main, from concord to prices