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Launcher White Screen

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ISD Dorrim Barstorlode
ISD Community Communications Liaisons
ISD Alliance
#21 - 2016-10-30 16:17:08 UTC
In the event you can;t use the new launcher to launch the game and run into an issue, file a bug report with your system information so that the team behind the launcher can use that info to help you out. It's the best way to get people back in game. Thanks!

ISD Dorrim Barstorlode

Senior Lead

Community Communication Liaisons (CCLs)

Interstellar Services Department
Presson
Defiance Metal Works
Gorgon Alliance
#22 - 2016-10-31 17:10:49 UTC
Not talking about the new launcher dude, i'm talking about the launcher for windows XP, 32 bit, the (QT_OPENGL) does not work in this matter it's something CCP did in a update i'm now 4 days unable to log into eve.

what can you do or what can be done to fix this issue?

I have already submitted 2 support tickets with no reply. I'm starting to get a lil pissed off that y'all haven't done anything yet to fix this problem.
Secutor Myrmidon
Diggers-ru
#23 - 2016-10-31 18:39:31 UTC
Presson wrote:
Not talking about the new launcher dude, i'm talking about the launcher for windows XP, 32 bit, the (QT_OPENGL) does not work in this matter it's something CCP did in a update i'm now 4 days unable to log into eve.

what can you do or what can be done to fix this issue?

I have already submitted 2 support tickets with no reply. I'm starting to get a lil pissed off that y'all haven't done anything yet to fix this problem.



Calm down, dude. They just dropped us. They say that there is only 0.3% Win XP users in EVE in september this year. So they will loose nothing if we are gone.
Scathandra Estemaire
Omnes Unum Syndicate
#24 - 2016-10-31 18:54:36 UTC
Looks like we're a pretty loud 0.3% as quite a few of the posts in this thread are from angry XP 32bit users like myself that still have yet to hear ANYTHING WHATSOEVER from CCP regarding some sort of fix or fu or anything concerning this matter for our aging and no longer supported OS which, conveniently, can't run the new launcher either... :(
Secutor Myrmidon
Diggers-ru
#25 - 2016-10-31 19:25:24 UTC  |  Edited by: Secutor Myrmidon
Scathandra Estemaire, they warned that Win XP support will end:
EVE Dev

Change OS if your hardware can work with newer version or use Linux in dual boot.
Scathandra Estemaire
Omnes Unum Syndicate
#26 - 2016-10-31 19:45:16 UTC
kinda sux they just all of a sudden ended XP access (there was no definitive date this would happen) only a couple of days after I just paid for a month of game time with real US dollars... nice way to squeeze that last drop from loyal customers CCP! I wouldn't have resubbed this month if I had known... Ugh
Sarmatiko
#27 - 2016-10-31 23:30:37 UTC
Scathandra Estemaire wrote:
kinda sux they just all of a sudden ended XP access (there was no definitive date this would happen) only a couple of days after I just paid for a month of game time with real US dollars... nice way to squeeze that last drop from loyal customers CCP! I wouldn't have resubbed this month if I had known... Ugh

"All of sudden", "no definitive date"
WHAT?

There was definite date for old launcher end of support - 30 June.
CCP warned players three times:
First notice 26 February: https://community.eveonline.com/news/news-channels/eve-online-news/changes-to-os-minimum-requirements/
Second reminder June 7: https://community.eveonline.com/news/news-channels/eve-online-news/reminder-changes-to-os-minimum-requirements-coming-on-2016-06-30/
Last reminder June 30: https://community.eveonline.com/news/news-channels/eve-online-news/reminder-changes-to-os-minimum-requirements-coming-today/

If you didn't get a hint that old launcher will not work anymore after 30 June - well, your loss.
Jibril Olerie
Federal Navy Academy
Gallente Federation
#28 - 2016-11-01 02:33:14 UTC
What worked for my Steam edition on Windows 7 was to first run rescache.exe from the game directory (which had to download over 4 GB of missing files), then I ran the Steam integrity check (downloaded another ~40 MB). The launcher worked and was brand new after these two steps.
Chopper Rollins
hahahlolspycorp
#29 - 2016-11-01 12:16:29 UTC  |  Edited by: Chopper Rollins
New launcher, which i got working 2 days ago, was fine up until downtime today.
Now i log on, press play and nothing happens.

bug report submitted

Got it to work by opening launcher as admin, wasn't necessary yesterday.

Goggles. Making me look good. Making you look good.
Raoul Herrington
New Jovian Exploration Department
New Jovian Collective
#30 - 2016-11-01 22:39:55 UTC
I have the same issue in Windows 7 pro. Launcher give white screen, and new Launcher wont run under Win32. I cant upgrade to 64 bit because I lose everything. This is really gonna suck if they just throw paying players away like this.
Frank Newman
Vagabond Industries
Malicious Mineral Hounds
#31 - 2016-11-02 01:02:25 UTC
The issue I'm having is that I press play in the launcher, it sits there for a sec and then nothing happens. (The triangle turns into a square, then back into a triangle) What can I do?
Frank Newman
Vagabond Industries
Malicious Mineral Hounds
#32 - 2016-11-02 01:59:04 UTC
I reinstalled and it works now. Weird
flind
The Dozen
#33 - 2016-11-02 10:31:33 UTC
And what way can I install a new launcher? Because that thing on the site, it's going to install EVE Online client, and I don't want to install the client, because I got it installed already.
PavlikX
Scan Stakan
HOLD MY PROBS
#34 - 2016-11-02 20:56:17 UTC
Any news about fixing this bug?
Because i have tried allready:
1. Reinstal launcher few times
2. Changed something about QT_OPEN GL (or something like that)
3. Delete and restore later folder with launcher's setings
4. Router updated
5. Drivers updated

Result - White screen with "Couldn't get GUI version info. Unable to write"
This damn white screen allows to enter the game after attempts within 30 or 50 or 80 or... minutes, but as soon i close it, i will start this from begining.

I am very far from Guru status in sphere of PC hardware and soft, but i have problems only with that launcher on my PC.


CCP, fix this please
Puar
The Samsara Collective
#35 - 2016-11-03 01:53:17 UTC
Rest in peace old launcher has been out a week for me
Acidcop Shardani
Hoplite Brigade
Ushra'Khan
#36 - 2016-11-03 03:18:22 UTC
Sarmatiko wrote:
Scathandra Estemaire wrote:
kinda sux they just all of a sudden ended XP access (there was no definitive date this would happen) only a couple of days after I just paid for a month of game time with real US dollars... nice way to squeeze that last drop from loyal customers CCP! I wouldn't have resubbed this month if I had known... Ugh

"All of sudden", "no definitive date"
WHAT?

There was definite date for old launcher end of support - 30 June.
CCP warned players three times:
First notice 26 February: https://community.eveonline.com/news/news-channels/eve-online-news/changes-to-os-minimum-requirements/
Second reminder June 7: https://community.eveonline.com/news/news-channels/eve-online-news/reminder-changes-to-os-minimum-requirements-coming-on-2016-06-30/
Last reminder June 30: https://community.eveonline.com/news/news-channels/eve-online-news/reminder-changes-to-os-minimum-requirements-coming-today/

If you didn't get a hint that old launcher will not work anymore after 30 June - well, your loss.



Well It actually worked till about a week ago...so thats 3 months after that date. CCP just simply did a patch and the note said > All moved to Wine....It doesn't even work properly for a lot of users....Hope it gets fixed soon...
Sarmatiko
#37 - 2016-11-03 12:22:40 UTC  |  Edited by: Sarmatiko
Acidcop Shardani wrote:
Well It actually worked till about a week ago...so thats 3 months after that date. CCP just simply did a patch and the note said > All moved to Wine....It doesn't even work properly for a lot of users....Hope it gets fixed soon...

CCP even gave you 3 additional months for smooth transition from WinXP and old launcher, and still no one got a hint.
"All moved to Wine" - that news piece was related only to the new launcher, the one and only launcher for EVE after June 30. Moreover it was related only to MacOS system.

It was stated couple of times (1, 2, 3, 4, 5 etc) that old launcher will stop working after June 30 at any time without any further notice.
Lethalya
No more taxes in high sec 2
#38 - 2016-11-06 18:13:00 UTC  |  Edited by: Lethalya
yes, rip xp and old launcher. win 7 pro 32 bits installed and new launcher works fine without white screen for me.
May'n Nome
Center for Advanced Studies
Gallente Federation
#39 - 2016-11-10 19:23:48 UTC
I am also getting a white screen when I bring up the launcher. :/ Will file a ticket about it.

"Threefold is the time's pace: the future comes not in haste, the present is gone arrow fast, eternally still remains the past."
Daniel Blackfoot
Aliastra
Gallente Federation
#40 - 2016-11-18 23:58:06 UTC
When I was installing EvE on Linux I have encountered this very same issue. After some searching and wine tweaking I have managed to successfully solve it and record the procedure.

First go and read this post => https://forums.eveonline.com/default.aspx?g=posts&m=6645700#post6645700

This got me from white screen in launcher to blue screen xD (I am not kidding). Once the blue screen was presented with about 5 certificate errors I knew I was on the right track. At this point some of you might not see the blue screen and it will depend on whether you set the QT_OPENGL variable before or not. I had it set to value "angle" from my previous tests and once I deleted this environment variable the launcher started working properly.

Certificate errors did not go away but if you know what you are doing and want to suppress all certificate warnings you can go to EvE launcher settings (in the upper right hand corner of the launcher) and start ignoring them automatically.

In the end here is what my wine setup ended up looking like:

  • wine v1.9.23
  • wine settings => Windows XP
  • wine library overrides => http://pichoster.net/7ae
  • winetricks / playonlinux components => d3dx9_36, drdx9_43, d3dx11 (but disabled in overrides), Microsoft Core Fonts / corefonts, several versions of vcrun
  • no QT_OPENGL environment variable set
  • eve launcher settings => http://pichoster.net/7an (however these are not important)

    • NOTE: I think you just need latest d3dx9 (e.g. drdx9_43), core fonts and vcrun2013 components


    On another note I ran into following post from CCP Snorlax which is what I would try next time instead of the longer procedure above.
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