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How long does it take to actualy look at a support ticket?
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Markus Navorick
The Scope
Gallente Federation
#1 - 2016-10-23 05:32:37 UTC
Kinda getting flustered here, someone hacked into my account and used the saved CC on my account to buy 6x plex filed a support request 3 days ago and I have not even gotten a reply from a GM to say they are working on it. Will soon go to my bank and get a case opened with them to get my money back cause I have not even been acknowledged by a GM yet Ugh
Scipio Artelius
Weaponised Vegemite
Flying Dangerous
#2 - 2016-10-23 05:37:12 UTC
I've never had a hacked account situation, so for those specific types of questions I can't answer, however for other tickets it has taken about a week to receive the first acknowledgement when I've submitted something.

Where money is concerned together with claims of account hacking, from what I have read of others, CCP take these things very seriously. I know it's frustrating not to receive an acknowledgement, up they will get around to it.
The Fukuzawa
New Eden Trade Group
#3 - 2016-10-23 05:46:33 UTC
Its something they have to thoroughly investigate, it takes time.

! ! ! New Eden Trade Group is paying monthly interest to investors, contact me if interested ! ! !

If you already assume we are scammers without looking at what we offer objectively, go ahead and F*** off.

Thank you, that is all.
Pendra Tahyan
Doomheim
#4 - 2016-10-23 07:02:48 UTC
Sounds a bit weird if you haven´t even recieved a 'working on it' response. If I where you I would go to the Bank immediatly because you will need to speak to them regardless. I'm sure CCP are looking into it since it's a security/account related issue and that those usually have high priority.
Markus Navorick
The Scope
Gallente Federation
#5 - 2016-10-23 07:02:51 UTC  |  Edited by: Markus Navorick
The Fukuzawa wrote:
Its something they have to thoroughly investigate, it takes time.


Yes I understand that but they could at-lest acknowledge it and say they are working on it, my sub is due in 8 days and despite the things I have done on my end I still I don't fell completely comfortable putting a new card on there till this gets resolved.

Pendra Tahyan wrote:
Sounds a bit weird if you haven´t even recieved a 'working on it' response. If I where you I would go to the Bank immediatly because you will need to speak to them regardless. I'm sure CCP are looking into it since it's a security/account related issue and that those usually have high priority.


I went to my bank and they are investigating but if CCP gets back to them and says something like the transaction was legit then they wont do anything and close the case.
Vincent Pelletier
Pelletier Imports and Exports
#6 - 2016-10-23 07:06:28 UTC
"hacked"
Lulu Lunette
Savage Moon Society
#7 - 2016-10-23 13:21:11 UTC
Never seems to take longer than a day and a half or 2 days for me, I hope they get to you and can resolve it fast Ugh

@lunettelulu7
Lemmi ChillMister
Imperial Shipment
#8 - 2016-10-23 17:58:46 UTC

you might want to use a pre-paid creditcard next time...
Works fine for me...

#ProjectNovaWhen?
Wa'd'ist mé á, gast???