Assembly Hall

I did a quick read of the current CSM minutes. It seems that most of the NPE focus is on generating content to make NPE more engaging. Has there been any discussion or significant insight into what converts a trial player into a paid player? CCP seems to favor data-driven discussions/ideas, and to that end, would it be possible to make available new player usage stats to the CSM as a way to discuss player conversion?

In a narrative sense, most of us can probably identify key moments that got us hooked into Eve. These moments for me were interactions with other, more seasoned vets. Much of the NPE content / discussion does not seem focused on "soft power" or social ideas. Of course, that is not an easy idea to pull in programmatic terms. But, I bet the raw stats, especially with the upcoming clone changes will tell a story of NPE and those stats could be used to help better convert players (and to rebuild the Eve population).

I'd love to see an active surveying, even if just short surveys, of incoming players with subsequent surveys along whatever time frame makes sense. One thing to capture would be the player's perceptions especially as they change over time as they remain in unpaid status. I speculate that a player goes from excited and engaged to having short or long term goals (and a sense of satisfaction) to paid status, or arcs from expectant to disappointed. This is just a strawman example. A lot could be done here and it's a lost opportunity if the data isn't generated too.

It would be great to develop statistics on over this over the long term and to include CSM discussion on this to make for an overall better NPE.