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The socket was closed

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Kattara
Order of Celestial Knights
#1 - 2016-10-14 11:46:38 UTC
I was running EVE right before DT, after DT it seems that CCP have pulled support for the old launcher. I have the new one installed so I fire it up instead, it downloads a few updates and then I log in. I get to the character selection screen and choose my toon. It then goes to a blank screen for a few seconds and then I get two messages (one on top of the other) saying "Connection lost - The socket was closed."

I've downloaded the new launcher again and installed it but i'm still getting the same error. Not sure what's changed but I'm now broken!

Any links to other topics, troubleshooting tips etc would be much appreciated.


Thanks
Kattara
Order of Celestial Knights
#2 - 2016-10-14 12:03:09 UTC
Ok, so it seems that the new launcher has some nice diagnostics built-in. So the issue appears to be here:

---
K:\Program Files (x86)\CCP\EVE\Shared\tq\code.ccp\requests\packages\urllib3\util\ssl_.pyj:318: SNIMissingWarning: An HTTPS request has been made, but the SNI (Subject Name Indication) extension to TLS is not available on this platform. This may cause the server to present an incorrect TLS certificate, which can cause validation failures. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#snimissingwarning.
.
.
.
K:\Program Files (x86)\CCP\EVE\Shared\tq\code.ccp\requests\packages\urllib3\util\ssl_.pyj:122: InsecurePlatformWarning: A true SSLContext object is not available. This prevents urllib3 from configuring SSL appropriately and may cause certain SSL connections to fail. You can upgrade to a newer version of Python to solve this. For more information, see https://urllib3.readthedocs.org/en/latest/security.html#insecureplatformwarning.
---
Pesadel0
Sebiestor Tribe
Minmatar Republic
#3 - 2016-10-14 12:26:25 UTC
Having the same issues since this day DT, was working fine before the DT..
Kattara
Order of Celestial Knights
#4 - 2016-10-14 13:54:37 UTC  |  Edited by: Kattara
Ok So I have figured out a workaround for my issue.

1. Run the "evelauncher.exe"
2. Goto your taskbar at the bottom right and locate the small EVE symbol and Right click on it and go to Settings
3. Place a check in the box "Ignore certification errors" and select OK.
4. Login to eve



EDIT -- CCP I would still like to know why I have to ignore these errors to get it working :)
Val Erian
Azure Horizon Federate Militia
#5 - 2016-10-14 14:21:25 UTC
Having the same issue, your workaround did not work for me however. Trying to figure it out ..Smile
Kattara
Order of Celestial Knights
#6 - 2016-10-14 14:34:12 UTC
So if you right click on the EVE icon in the taskbar and go to "Start Loglite" and then try and start the game, do you get any errors generated?
Val Erian
Azure Horizon Federate Militia
#7 - 2016-10-14 14:40:45 UTC
Hi Kattara, Login worked after I re booted. So I guess your workaround did "fix" this issue.

Thxs again.

I hadn't been aware of these settings etc before this. Now I wonder if my old machine at home that can't download new launcher is done for :)
Kattara
Order of Celestial Knights
#8 - 2016-10-14 14:44:32 UTC
Cool, glad your sorted now. If you can't get the new launcher then :-(
hellswindstaff
Syndicate Enterprise
Sigma Grindset
#9 - 2016-10-14 16:40:27 UTC
same issue like 10 errors and can't log in. Was fine last night. CCP gonna see this thread? Cry
Mindo Junde
Somnium Vita
#10 - 2016-10-14 17:01:58 UTC
I came back to eve after a hiatus and EVE did a download and lo and behold F**king CCP!

Well maybe not. I noticed that AW was acting strange (their version of Socket closed) Mumble too, since it upgraded a couple of days before. Whilst the common problem was the socket issue it happened after each was updated.

I dug around.

Long story short It was not CCP or Obsidian or Mumble it was that team of total tards...Microsoft. Every time I patch i have issues, didn't see anything after the last patch so I didn't think about them straight away. It appears that every time MS patches it updates/fucks my wifi drivers. I reinstalled and now (lo and behold, the only change today i can see) they all work seamlessly

I'm not saying that this is the root of other people's issues, but if I were you I'd reinstall the wifi drivers.

Thanks MS ******* the user over since '92

Sorry CCP you were inccocent....this time Twisted
Aryth
University of Caille
Gallente Federation
#11 - 2016-10-14 20:38:21 UTC
How many of us experiencing this are TWC?

Leader of the Goonswarm Economic Warfare Cabal.

Creator of Burn Jita

Vile Rat: You're the greatest sociopath that has ever played eve.
Marcus Orti
Doomheim
#12 - 2016-10-14 20:50:31 UTC
I am also having this issue, but I am Comcast not TWC.
Sylvia Austrene
GoonWaffe
Goonswarm Federation
#13 - 2016-10-14 20:52:51 UTC  |  Edited by: Sylvia Austrene
Mindo Junde wrote:
Long story short It was not CCP or Obsidian or Mumble it was that team of total tards...Microsoft. Twisted


This has nothing to do with Microsoft. Or with CCP either.

Most likely it is a result of Globalsign's fuckup: http://www.theregister.co.uk/2016/10/13/globalsigned_off/
Mindo Junde
Somnium Vita
#14 - 2016-10-14 21:35:59 UTC
Sylvia Austrene wrote:
Mindo Junde wrote:
Long story short It was not CCP or Obsidian or Mumble it was that team of total tards...Microsoft. Twisted


This has nothing to do with Microsoft. Or with CCP either.

Most likely it is a result of Globalsign's fuckup: http://www.theregister.co.uk/2016/10/13/globalsigned_off/


No it didn't, that happened today, I had the problems yesterday and today and when has eve been a webpage?
Roth Strongtower
Strongtower Industries
#15 - 2016-10-14 22:57:01 UTC
I'm having the same issue. My ISP is COX. Ignoring cert errors seems to mask the issue.
Gektor Davo
Imperial Shipment
Amarr Empire
#16 - 2016-10-15 10:51:38 UTC
Same issue.
Before it i have sochet close everytime i try to create a new character, in afk, in alt+tab and other rare times...
Now i cant even enter the game. No any response from CCP.
IChooseYou
Tradors'R'us
IChooseYou Alliance
#17 - 2016-10-15 11:56:45 UTC  |  Edited by: IChooseYou
I am getting this too. My network provider is Rogers (Canada). Sometimes I can log in, other times I can't.

Buying all pilots at the best prices out there!
Gizzie Haslack
4249003
#18 - 2016-10-15 12:40:44 UTC
I can log in fine every time.

I then get dumped from server ( Socket Closed ) after 1 hour of gameplay. It's not an 'idle' thing, as I am usually in the middle of something when I get dumped. Stuff just stops loading ( like info on items in the market ) and I know that I am being dumped from the server.

Am gonna try the 'ignore error cert doodah' thing.
Bedja
Science and Trade Institute
Caldari State
#19 - 2016-10-15 13:12:01 UTC
Have the same problem here EU Fullrate IPS, Never had any problems until downtime, tried wifi and cable connection same issue.
Aryth
University of Caille
Gallente Federation
#20 - 2016-10-15 14:14:47 UTC
This morning it has reversed for me. To login i now had to ENABLE the ssl check. Ahh CCP never change.

Leader of the Goonswarm Economic Warfare Cabal.

Creator of Burn Jita

Vile Rat: You're the greatest sociopath that has ever played eve.
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