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fed up with lack of CCP support

First post
Author
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Bid2 jakurd
Native Freshfood
Minmatar Republic
#1 - 2016-10-15 09:23:17 UTC
since last DT i still can not log into game , very little help from support desk and now no contact for 18hrs now . dreadful score of 1-10 for customer help
Lord Ra
Sicarius.
#2 - 2016-10-15 09:30:38 UTC
And why can't you log in?, ISP problems?, Blue Screen?, Former IWI Banker?.
Bid2 jakurd
Native Freshfood
Minmatar Republic
#3 - 2016-10-15 09:32:31 UTC
i get the message connection closed socket lost
Mara Pahrdi
The Order of Anoyia
#4 - 2016-10-15 09:43:22 UTC
Check everything concerning network, including your isp. If you don't find anything at all, reinstall EVE. Up to now, closed socket issues have always been on my side, unless CCP stated, they had problems.

Last time was a router problem. That was fixed by a firmware update.

Remove standings and insurance.
Bid2 jakurd
Native Freshfood
Minmatar Republic
#5 - 2016-10-15 10:17:56 UTC
nothing seams to work , other games like Elite dangerous works fine and EVE did until last DT . So totally gutted just got my skills and ship into a good level now all is lost cant play .
Lord Ra
Sicarius.
#6 - 2016-10-15 10:20:24 UTC
Bid2 jakurd wrote:
i get the message connection closed socket lost



Ive had this alot lately myself along with alot of other people , i found a thread with some useful info in it today that i havent tried but will give it a shot when i get home you might want to check it out, gl.

https://forums.eveonline.com/default.aspx?g=posts&t=495843&find=unread

The bottom line with CCP is that they dont know why this is happeneing so try the tips in the above link and hopefully it works for you. Let us know if it resolves the problem and what you did.

Ra
Bid2 jakurd
Native Freshfood
Minmatar Republic
#7 - 2016-10-15 10:24:38 UTC
i am hoping after next DT it comes back
Bid2 jakurd
Native Freshfood
Minmatar Republic
#8 - 2016-10-15 10:37:56 UTC
if i cant get the game fixed i will advise any body planning on playing EVE is dont .
Bumblefck
Kerensky Initiatives
#9 - 2016-10-15 11:15:00 UTC
Try connecting via a VPN, that usually fixes socket closed errors for me as the connection is routed differently

Perfection is a dish best served like wasabi .

Bumble's Space Log
Bid2 jakurd
Native Freshfood
Minmatar Republic
#10 - 2016-10-15 11:22:58 UTC
what is VPN please?
Bumblefck
Kerensky Initiatives
#11 - 2016-10-15 11:40:24 UTC
Virtual Private Network, it changes your IP address and re-routes your internet connection and lots of other technical things I don't understand...but I do understand that it stops socket closed errors.

Perfection is a dish best served like wasabi .

Bumble's Space Log
Bid2 jakurd
Native Freshfood
Minmatar Republic
#12 - 2016-10-15 11:50:04 UTC
is it easy to set up
Bumblefck
Kerensky Initiatives
#13 - 2016-10-15 13:26:00 UTC
yes

Perfection is a dish best served like wasabi .

Bumble's Space Log
ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#14 - 2016-10-15 21:23:31 UTC
Support tickets can take between 1 hour and 2 weeks to be answered depending on the severity and resources required.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.