These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

EVE Launcher

 
  • Topic is locked indefinitely.
12Next page
 

Launcher forgets accounts every day

First post
Author
Previous Topic Next Topic
Soko99
Caldari Provisions
Caldari State
#1 - 2016-09-01 23:49:15 UTC
It seems every day I start the game, I have to plug in all my accounts. then.. As long as the launcher isn't restarted.. the accounts stay.. but when morning comes, it's forgotten them all.. even though I have them pinned.
Ion Nizer
Federal Navy Academy
Gallente Federation
#2 - 2016-09-02 08:39:18 UTC
Same here. Especially annoying with having to type character names in too because it's a new computer because my IP changes a lot. The "Never Ask This Again" button also doesn't work.
Akiro Isazawia
Perkone
Caldari State
#3 - 2016-09-02 08:55:07 UTC
Also have same problem.
Pirotess Tienithar
Center for Advanced Studies
Gallente Federation
#4 - 2016-09-02 12:52:46 UTC
Same here whether I click the "pushpin" on my accounts or not. Highly annoying.
CCP Snorlax
C C P
C C P Alliance
#5 - 2016-09-02 14:03:46 UTC
File a bug report with details on the issue, attaching the log files from %LOCALAPPDATA%\CCP\EVE\Launcher. See https://support.eveonline.com/hc/en-us/articles/202664145-Launcher-Log for more information.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Captain Campion
Campion Corp.
#6 - 2016-09-02 17:14:31 UTC
Launcher logs don't go back more than a couple of days unfortunately.
I added my old accounts in prep for the Alpha clones thing.
Next time I open the launcher, they're all gone - and only my main, subbed account, remains.
helana Tsero
Science and Trade Institute
Caldari State
#7 - 2016-09-03 01:10:57 UTC
Also confirm I have this problem too.

Just started in previous launcher version

"...ppl need to get out of caves and they will see something new.... thats where eve is placed... not in cave."  | zoonr-Korsairs |

Meanwhile Citadel release issues: "tried to bug report this and the bug report is bugged as well" | Rafeau |
Mark Pirkibo
Deep Core Mining Inc.
Caldari State
#8 - 2016-09-06 13:51:14 UTC  |  Edited by: Mark Pirkibo
Hi,

I have a tentative fix. In the last 12 hrs, the issue has not reoccurred on my end.


  • My game was installed on a separate disk (D:\Games).
  • Checking the security features I noticed the Users group did not have full access to the EvE folder.
  • I gave my user account full access to the entire Games folder (and sub-folders) and removed the "read only" flag.


Perhaps someone who still has the issue can confirm it's an access issue using Process Monitor? (https://technet.microsoft.com/en-us/sysinternals/processmonitor)

Just make sure to set up a good filter, perhaps on the EvE folders, otherwise, it will generate gigs of data.




UPDATE: Issue seems to have reoccurred after a long while.
CCP Snorlax
C C P
C C P Alliance
#9 - 2016-09-07 10:24:59 UTC
We're actively working on this issue, we've been getting bug reports with logs that shed some light on what may be going on. Please keep sending bug reports with launcher logs - the more information we have, the likelihood of fixing the issue increases.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
Anwynn Windseeker
may contain traces of nuts
#10 - 2016-09-08 07:40:42 UTC
G'day,
... anything new on this issue? Because it is STILL an issue. A major one.
Ly'coN
Don't Panic...
#11 - 2016-09-08 07:51:54 UTC
Since yesterday my launcher forgets every account every single time. Its getting incredibly frustrating!
Mark Pirkibo
Deep Core Mining Inc.
Caldari State
#12 - 2016-09-08 14:22:02 UTC
Anyone else with the issue seeing errors in log like this:


2016-09-07T14:35:41.473Z web error error: Error when detecting URL change on SSO iframe: SecurityError: Blocked a frame with origin "https://launcher.eveonline.com" from accessing a cross-origin frame. 1

2016-09-07T19:51:20.777Z web error error: XMLHttpRequest cannot load https://s3-eu-west-1.amazonaws.com/launcher.eveonline.com/syncHash.json?_=#####somenumberiremovedjustincase####. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://launcher.eveonline.com' is therefore not allowed access. The response had HTTP status code 503. 0 https://launcher.eveonline.com/1031/
CCP Snorlax
C C P
C C P Alliance
#13 - 2016-09-08 15:11:24 UTC
Mark Pirkibo wrote:
Anyone else with the issue seeing errors in log like this:


2016-09-07T14:35:41.473Z web error error: Error when detecting URL change on SSO iframe: SecurityError: Blocked a frame with origin "https://launcher.eveonline.com" from accessing a cross-origin frame. 1

2016-09-07T19:51:20.777Z web error error: XMLHttpRequest cannot load https://s3-eu-west-1.amazonaws.com/launcher.eveonline.com/syncHash.json?_=#####somenumberiremovedjustincase####. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://launcher.eveonline.com' is therefore not allowed access. The response had HTTP status code 503. 0 https://launcher.eveonline.com/1031/

We're investigating this, and whether it has a bearing on the forgotten accounts issue. Did you lose network connectivity at some point? It can happen when a laptop on Wifi goes to sleep - it can take several seconds for the connection to be restored when it wakes up.

In any case, we're investigating whether a dropped connection may cause the accounts to be forgotten.

CCP Snorlax - Software Architect - Team RnB - @CCP_Snorlax - http://ccpsnorlax.blogspot.is/
DaReaper
Net 7
Cannon.Fodder
#14 - 2016-09-08 17:02:47 UTC
Ly'coN wrote:
Since yesterday my launcher forgets every account every single time. Its getting incredibly frustrating!


then send a bug report

OMG Comet Mining idea!!! Comet Mining!

Eve For life.
Dominic Maricadie
Flame Out
#15 - 2016-09-08 18:38:33 UTC
CCP Snorlax wrote:

In any case, we're investigating whether a dropped connection may cause the accounts to be forgotten.


I see things like this after every overnight suspend/resume:


2016-09-08T07:01:30.965Z    default    debug    Last verify time: QDateTime(2016-09-06 10:57:53.306 Pacific Daylight Time Qt::TimeSpec(LocalTime))
2016-09-08T07:01:30.965Z    default    debug    "Scheduling refresh after 15 minutes"
[computer suspend/resume]
2016-09-08T10:50:50.647Z    default    debug    System is not online, skipping refresh
2016-09-08T10:50:50.647Z    default    debug    "Scheduling refresh after 2 minutes"
2016-09-08T10:50:50.649Z    web    debug    info: Profile 'Default' doesn't exist for user, reverting to the first profile in the profile list 1 https://launcher.eveonline.com/1031/bundles/scriptse6b8.js?v=...
2016-09-08T10:50:50.649Z    web    debug    info: Profile 'Default' doesn't exist for user, reverting to the first profile in the profile list 1 https://launcher.eveonline.com/1031/bundles/scriptse6b8.js?v=... (Repeated 4 times)
2016-09-08T10:52:10.159Z    default    debug    Starting refresh cycle
2016-09-08T10:52:10.159Z    default    debug    Checking version at "https://binaries.eveonline.com/evelauncher_win_release.json"
2016-09-08T10:52:10.159Z    default    debug    Scheduled task "Version info downloader"


This corresponds to when launcher forgets all 5 accounts and puts up red boxes in the content areas.

Of note: the webdebug lines happen immediately, not after the 2 minute retry. The computer slept long enough that it had to reacquire its dhcp IP address lease.

A full copy of the log is attached to Support Request #253751
Viki al-Alam
Royal Amarr Institute
Amarr Empire
#16 - 2016-09-09 11:02:42 UTC
I have experienced similar issue;

Computer is never ordinarily turned off - only suspend/resume.

Eve launcher >
- login 1-4 accounts (they are all pinned);
- if manual close the launcher, it will function correctly (to say, it will remember).

- if launcher is left open and the system is put to sleep, launcher will exhibit errors N hours later when woken - and will have forgotten the accounts.
- sleep must occur for an extended time frame (undefined hours e.g. overnight) - not 5 minutes

- launcher experienced these issues for around a month now, to best recollection (which in specific is poor, as the launcher has had issues regarding system entering sleep for a long time now)

Will submit a bug report next occurrance
Dominic Maricadie
Flame Out
#17 - 2016-09-09 21:36:38 UTC
Whoops. My report was redirected to EBR-92575.
DuuurtyDreemz
Doomheim
#18 - 2016-09-17 09:49:15 UTC
since last dt my launcher also keeps forgetting my accounts. nothing actually changed on my end, no updates, no new programs, nothing... how and why?

please fix!
CCP nLock
C C P
C C P Alliance
#19 - 2016-09-19 09:58:15 UTC  |  Edited by: CCP nLock
We are aware of the issue and are actively working on a fix. The more reports, logs and detailed descriptions we receive, the better we can work to provide a resolution.
Zarra lonestar
School of Applied Knowledge
Caldari State
#20 - 2016-09-23 11:21:35 UTC
It was related to my computer going into a power save/sleep/hibernate mode while having the launcher open.

I change my power save / sleep settings option so it doesn't change modes (save power/sleep etc) and no more problems.

Go back to the old power settings and issues occur every time I go to bed.


Mail me in game if I win
12Next page