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EVE New Citizens Q&A

 
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Patch download problems

First post
Author
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Steve Bozon
The Scope
Gallente Federation
#1 - 2016-08-09 12:52:15 UTC  |  Edited by: Steve Bozon
Been an hour and so far only 0.9% downloaded anyone else had this problem?

I know it's not a connection problem at my end and this isn't the first time this has happened it just ticks up at 0.1% at a time every few minutes or so I'm not really computer savvy I just love to play games.
Drago Shouna
Doomheim
#2 - 2016-08-09 13:03:07 UTC
Nope, it took a few seconds for the patch.

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Vortexo VonBrenner
Doomheim
#3 - 2016-08-09 18:09:26 UTC
If it were me I'd shut it down and try restarting the launcher again.


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Steve Bozon
The Scope
Gallente Federation
#4 - 2016-08-10 10:42:21 UTC
I've tried restarting the launcher resetting my internet connection and haven't been able to find anything useful online
Tsukino Stareine
Garoun Investment Bank
Gallente Federation
#5 - 2016-08-10 13:05:25 UTC
are you using the new or old launcher?

Art of Explosions
Steve Bozon
The Scope
Gallente Federation
#6 - 2016-09-16 10:22:56 UTC
I am using the new launcher and to this day every time a new patch is released I get the same damn issue download crawls to about 3-4% then I get the error message. Usually the problem just magically fixes itself after a few days leading me to think the problem is not at my end but it's now been several days since the last patch dropped and it still will not download.
ergherhdfgh
Imperial Academy
Amarr Empire
#7 - 2016-09-16 10:58:40 UTC
You can file support tickets through your account management web page so just because you can't get into the game does not mean that you can't file a ticket on the issue.

My guess is that CCP staff is in a much better position to diagnose this problem than any of us are.

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ISD Max Trix
ISD Community Communications Liaisons
ISD Alliance
#8 - 2016-09-16 14:14:34 UTC
Clear your temp files and check your firewalls. Are you using Download on damand or Downloading everything? File a support ticket and CCP/GM will be better able to help you. You can also check the Help Center and follow the steps listed there.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

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