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Player Features and Ideas Discussion

 
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Pay plex for fast customer support
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Mikhem
Taxisk Unlimited
#1 - 2016-08-17 20:30:50 UTC
I read dev blog about EVE customer support and I got idea how to improve it. First I need to tell background for this idea. I was in EVE fanfest this year and I went to Blue Lagoon trip. At Blue Lagoon there were long line to get in to lagoon. There were second line for those people who have bought extra expensive ticket to Blue Lagoon. They had right to ignore normal queue and get fast customer service.

I propose that you could get faster customer service if you are ready to pay plex or two for it. I know some people think this is unfair. I suppose it is unfair too that you can pay your way in to Blue Lagoon fast.

Comments are welcome for my idea.

Mikhem

Link library to EVE music songs.
Danika Princip
GoonWaffe
Goonswarm Federation
#2 - 2016-08-17 21:02:24 UTC
**** off.
Celthric Kanerian
Viziam
Amarr Empire
#3 - 2016-08-17 23:05:37 UTC
You got to be kidding me with this bull.
Zan Shiro
Doomheim
#4 - 2016-08-18 02:18:55 UTC
Any customer service/petitions I have put in for have been resolved quickly.....not sure how others are getting bad service to see paying for needed to speed things up. And one was one of CCP's fav's...petition for ship replacement due to server issues. This was handled in a timely manner. Any delay was them checking the logs (or pretending too lol) before I go my ship back.


Some tips to maybe help these people. When you write your petitions...be informative. But don't write a novel.

State nature of problem, be detailed about it (where is it, does it need another action to come up., etc) and be civil.

Have your tech wondering what exactly this stuff is broke means ....adds time as you and them start up the fun game of IT 20 questions. At work I have the bene of I call my users up. CCP doesn't. Want faster service try to cut out 20 questions games.


And the icing to this cake is be civil. You had a bad day, the help desk slave is not a punching doll for that. You get more bees with honey than vinegar....old cliche that applies here.
The Knight WhosaysNO
Imperial Academy
Amarr Empire
#5 - 2016-08-18 09:59:16 UTC
NO
baltec1
Bat Country
Pandemic Horde
#6 - 2016-08-18 10:13:28 UTC
Get out.
TigerXtrm
KarmaFleet
Goonswarm Federation
#7 - 2016-08-18 11:14:56 UTC
Get the f*ck out.

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Donnachadh
United Allegiance of Undesirables
#8 - 2016-08-18 12:28:25 UTC
Just so we can stay unanimous in this.

Hell No
Shalmon Aliatus
Bluestar Enterprises
The Craftsmen
#9 - 2016-08-18 13:04:59 UTC
NO, unless it's 50% of your assets in PLEX (All accounts/chars ofc)
Lugh Crow-Slave
#10 - 2016-08-19 04:23:34 UTC
Donnachadh wrote:
Just so we can stay unanimous in this.

Hell No


Because i hate uniformity


yes Twisted

BLOPS Hauler
The 16.8km Bubble
ShahFluffers
Ice Fire Warriors
#11 - 2016-08-19 04:31:23 UTC
Lugh Crow-Slave wrote:
Donnachadh wrote:
Just so we can stay unanimous in this.

Hell No


Because i hate uniformity


yes Twisted

****.

Also saying no to this idea.

How did you Veterans start?
Valkin Mordirc
#12 - 2016-08-19 04:36:20 UTC
******* **** off you **** eating **** monger with your goddamn ***** mouth


Lol
#DeleteTheWeak
vipeer
Infinite Point
Pandemic Horde
#13 - 2016-08-19 06:32:45 UTC
No way, a descent support is part of the subscription fee we pay.
And for someone who pays for 6 accounts + plexes now and then, Im not paying extra to get help with a service Im already paying for.

Infinite Point - a mature and stable PVP corp in TEST Alliance

Solecist Project
#14 - 2016-08-19 07:16:25 UTC
This thread smells like forumbans. A lot.



I like it! :D
This is a great idea!

Pay fifften bucks for faster response times across all categories? YOU BET! :D
Why should i wait as long as those who don't want to pay for this??

This would mean the days of fearing a reply might not come AGAIN would finally be over! :D
The times of checking for a reply every single day, often multiple times ...
... only to get disappointed again and again and again!

Awesome! :D

That ringing in your ears you're experiencing right now is the last gasping breathe of a dying inner ear as it got thoroughly PULVERISED by the point roaring over your head at supersonic speeds. - Tippia
Shallanna Yassavi
qwertz corp
#15 - 2016-08-19 07:41:27 UTC
So we're second-class players because we don't pay extra for support?

Think about that. Hard.

A signature :o
Shae Tadaruwa
Science and Trade Institute
Caldari State
#16 - 2016-08-19 09:57:21 UTC
The rich get to jump the queue.

**** off.

Dracvlad - "...Your intel is free intel, all you do is pay for it..." && "...If you warp on the same path as a cloaked ship, you'll make a bookmark at exactly the same spot as the cloaky camper..."
Nana Skalski
Taisaanat Kotei
EDENCOM DEFENSIVE INITIATIVE
#17 - 2016-08-19 10:41:59 UTC
I think you can improve on this idea with lottery.
You give PLEX, you get a ticket, more PLEX you give, more tickets you have.
Then GM takes a hat, throws tickets there and takes out one. Winners issue will be solved immediately.
Lottery every day at 12:00 EVE time.

ᴇᴠᴇʀʏ ᴘᴀʀᴛ ᴏғ ᴀ ɢᴀᴍᴇ ʜᴇʟᴘs ᴛᴏ ᴛᴇʟʟ ᴀ sᴛᴏʀʏ 📕

ᴡʜᴇʀᴇ ɪs ᴀɴɢʀʏ ᴄᴏɴᴄᴏʀᴅ ɢᴜʏ ᴡʜᴇɴ ʏᴏᴜ ɴᴇᴇᴅ ʜɪᴍ

ᴏsᴘʀᴇʏ 🚀

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