Assembly Hall

I have simple proposal: Give us 2 tokens per year which would enable us to have professional and instant help chat with the CCP support officer over the certain in game issue we have at the time.

In EVE majority of support is provided with Help chat channels, monitored and maintained only by other capsuleers and therefore it lacks professionalism and is a place you can get lots of trolling even from "MODs" which are in fact only other players giving a support for fun or other reasons which may be honorable but as well may not be. From my experience its all good and you will most often get help you need.

But there are cases you cant get help or you cant get it when you need it as it is only a public chat channel. In such cases you are only left with EVE support ticket system. Form my experience that ticket system is far from perfect and response time is least to say horrible. In average I have waited 5 days and more for ticket to receive first replay, but I am sure there is a statistic that will show I am wrong here. I know that on trial account I was receiving instant help with tickets but it all changed dramatically afterwords.

Now I am convinced that most of us where in a position when 5 hours would feel too long to wait and 5 days are enough to make you wish to quit the game. My proposal is about that situation which I am pretty sure does not happen very often. I know that for my 4 year experience with EVE I was only twice in such situation.

And CCP gets the money to hire more people from where?