These forums have been archived and are now read-only.

The new forums are live and can be found at https://forums.eveonline.com/

Test Server Feedback

 
  • Topic is locked indefinitely.
 

watchdog timeframe timeout

First post
Author
Previous Topic Next Topic
Asika Koraka
Dragon Factory
xX SERENITY Xx
#1 - 2016-07-28 14:20:54 UTC
game freezes for couple of minutes evry few moments , looks like teen minutes of suspension then 10 seconds game go normal and then again another 10minutes of suspension until i get pplication error.

im running logserver to see where and when the hangups start , as far as i see game freezes and then i get watchdog error in logserver
CCP Habakuk
C C P
C C P Alliance
#2 - 2016-07-28 15:16:00 UTC
This is happening on Singularity? Could you please send a bug report including these logs and as much details as you know.

It might be interesting to try clearing the client cache and try repairing the resource cache through the launcher.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Asika Koraka
Dragon Factory
xX SERENITY Xx
#3 - 2016-07-28 20:09:17 UTC
tranquility and singularity , clearing cache in-game and in launcher doesnt help , old and new launcher same effect game just hangs up and wont let me play . is there other way to do bugreport? and how to incluide logs from logserver
CCP Habakuk
C C P
C C P Alliance
#4 - 2016-07-28 21:31:10 UTC
Asika Koraka wrote:
tranquility and singularity , clearing cache in-game and in launcher doesnt help , old and new launcher same effect game just hangs up and wont let me play . is there other way to do bugreport? and how to incluide logs from logserver


If you cannot send a bug report from the client (F12 - Report Bug), then please head over to https://community.eveonline.com/support/bug-reports/ and send it there. There you can also add the log file.

But: It is quite likely that the reason for the problem is restricted to your computer, as both Singularity and Tranquility are affected and I have not seen similar reports from other players. Assuming you have already tried to restart your computer, the next things to check would be the graphic driver and similar.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Asika Koraka
Dragon Factory
xX SERENITY Xx
#5 - 2016-07-29 10:30:56 UTC
logfile has 1.7mb i am receving error upload failed
CCP Habakuk
C C P
C C P Alliance
#6 - 2016-07-29 12:38:17 UTC
Asika Koraka wrote:
logfile has 1.7mb i am receving error upload failed

1.7 MB should be normally possible to be uploaded, as long as the connection is stable and fast enough. Try to zip it, if you have not done yet. Otherwise you can upload it to any other location and paste the link into the bug report.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Asika Koraka
Dragon Factory
xX SERENITY Xx
#7 - 2016-07-29 13:40:07 UTC  |  Edited by: Asika Koraka
cant upload any file, made smaller log of 711kb and still wont let me , after doing speedtest on my internet i just realized that i have slow connection even speedtest couldnt run well i can submit this bugreport , it wont let me upload the file either i did zip it aswell and still no avail. copied the fragment

info 2016-07-29T15:57:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T15:59:32 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue RemoteStream BlueRemoteStream::Open( res:/video/billboardswide/2ndvideo_eve.webm ) on main thread
info 2016-07-29T15:59:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default System is not online, skipping refresh
info 2016-07-29T15:59:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T16:00:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:00:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:01:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:01:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
error 2016-07-29T16:01:49 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue RemoteStream curl_easy_perform() failed: Operation was aborted by an application callback
HTTP response code: 200
X-Cache: Hit from cloudfront
error 2016-07-29T16:01:49 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue RemoteFileCache Download failed for res:/video/billboardswide/2ndvideo_eve.webm from http://res.eveonline.ccpgames.com/ - retrying from backup server
warning 2016-07-29T16:01:49 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue RemoteStream BlueRemoteStream::Open( res:/video/billboardswide/2ndvideo_eve.webm ) on main thread
info 2016-07-29T16:01:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default System is not online, skipping refresh
info 2016-07-29T16:01:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T16:02:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:02:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:03:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:03:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
info 2016-07-29T16:03:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default System is not online, skipping refresh
info 2016-07-29T16:03:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T16:04:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:04:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:05:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:05:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
info 2016-07-29T16:05:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default System is not online, skipping refresh
info 2016-07-29T16:05:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T16:06:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:06:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:07:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:07:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
info 2016-07-29T16:07:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default System is not online, skipping refresh
info 2016-07-29T16:07:50 3432 C:/Program Files/CCP/EVE tranquilkity/launcher/evelauncher.exe Jormung-PC evelauncher default "Scheduling refresh after 2 minutes"
warning 2016-07-29T16:08:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:08:36 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
warning 2016-07-29T16:09:06 4752 C:\ProgramData\CCP\EVE\SharedCache\tq\bin\exefile.exe JORMUNG-PC blue Main Watch dog FrameTime timed out
CCP Habakuk
C C P
C C P Alliance
#8 - 2016-07-29 16:51:28 UTC  |  Edited by: CCP Habakuk
I am not sure what causes this, but this looks pretty bad. On one hand the client is running way too slow (something else is probably using nearly all CPU time) and on the other hand it is failing to download resources from the internet - the first one might cause the 2nd one, but I cannot say for sure. I assume that something is wrong with your system and not only with EVE. Are other games working correctly? The Windows Task Manager might show on what is consuming all the CPU. Possibly it is also a general problem like broken graphic driver, incorrect clock-speed (I had this once on an old PC) or even a virus infection.

CCP Habakuk | EVE Quality Assurance | Team Five 0 | (Team Gridlock)

Bug reporting | Mass Testing
Asika Koraka
Dragon Factory
xX SERENITY Xx
#9 - 2016-07-29 19:06:23 UTC
this occurs only on eve and lockups are pretty frequent when i did get another lockup i checked task manager and eve was takin 99% cpu during the lockup , after lockup was over it went back to 72% , noticed the memory spike aswell it has hit almost 1.8gb on memory during lockup and after lockup 850 and falling a bit afterwards

i did try to find the cause of this but no apparent result , i did clear registry with ccleaner , used spybot search n destroy to seek for malware/viruses scan with norton antivirus didnt find any potential danger

i did search in logs to find this was happening throught three days probably after some patching. oldest "watchdog" problem was in may and lasted few days untill next update i did run shared cache check for corrupt data but evrything is clear.
Asika Koraka
Dragon Factory
xX SERENITY Xx
#10 - 2016-07-30 07:32:22 UTC
i have run two cliens now for two accounts and only one of two clients was catching up watchdog errors. if it was hardware/software issue both clients would be affected not just one
Asika Koraka
Dragon Factory
xX SERENITY Xx
#11 - 2016-08-01 20:16:17 UTC  |  Edited by: Asika Koraka
LARGE update; cpu temperature is at 72c grapchic card at 65c none of games i play hang up or crash or freeze , hardware checks did not show any swollen capacitors or smoked pathways no any damage , replaced power supply unit , replaced grapchic card , repllaced memory banks but no avail , game still hangs up. reinstalled OS and eve after formatting hard disk. problem still continues to occur but there is something interessing. on singularity there was small update some time ago. freezes ceased to occur on singularity . but on tranquility they are more frequent now and game is totally unplayable TLDR spent 300€ on hardware and game continue to malfunction
Thebriwan
LUX Uls Xystus
#12 - 2016-08-03 13:20:57 UTC
You should definitely open a support ticket - this forum is not a good place for technical assistance.
Asika Koraka
Dragon Factory
xX SERENITY Xx
#13 - 2016-08-03 18:28:33 UTC
yeah gonna do that because ccp does not have clue how to fix this. this is not hardware or software issue either it was happening before and ceased after certain game update
Torgeir Hekard
I MYSELF AND ME
#14 - 2016-08-04 04:19:41 UTC
Have you tried turning it off and on againg^WWWWWW switching to DX9 and playing with graphics settings&
Asika Koraka
Dragon Factory
xX SERENITY Xx
#15 - 2016-08-05 12:18:43 UTC  |  Edited by: Asika Koraka
turned off dx9 thing - still problem occurs but stopped to harrass me in singularity . if i play two clients on tranquility only one hangs up the other one dont if i play twice on singularity - no freezes no lockups no hangs