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Issues, Workarounds & Localization

 
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Socket close after login, before entering game

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JFKen Imperia
Beyond Frontier
Pandemic Horde
#1 - 2016-07-28 10:57:12 UTC
Hi there o/

Since at least 12 months, i have lot of socket close after sucessful login, and before entering game.

It happens on the characters selection menu, or on character creation process (so when you're logged qith an account, but not in New Eden yet :D ).

After a very lil' few minutes ( 2-4 minutes no more), i have a socket close. So, for a character creation for example, i have to log in back incredible lot of times. Always on the character creation, this is happens often on the last step, aka "Identity", just after the portrait capture. I just try it on a free slot, on 6 retry, i have a 4 socket close on morphing stem, 2 on the final step.

My connection is OK, others accounts run as a charm meanwhile.
CCP Darwin
C C P
C C P Alliance
#2 - 2016-07-28 11:49:09 UTC
I would recommend logging in on the affected character (even if it takes a number of attempts) and submitting a bug report from the client bug reporting tool. (Press F12 and click "Report Bug.") There may well be something interesting in the game client log.

Please feel free to send me the EBR number once you've done this.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
JFKen Imperia
Beyond Frontier
Pandemic Horde
#3 - 2016-07-28 12:07:05 UTC
CCP Darwin wrote:
I would recommend logging in on the affected character (even if it takes a number of attempts) and submitting a bug report from the client bug reporting tool. (Press F12 and click "Report Bug.") There may well be something interesting in the game client log.

Please feel free to send me the EBR number once you've done this.


The account doesn't matter actually, happening always at the same moment in same conditions : after logging AND before entering game with a toon (chars selection or new char creation process), if staying there for 2-5 minutes.

I just retry aftr this DT, happenig again on a other account. I gonna re-re-re-re-re-re-retry and send you a report number Lol

It's not very serious for the selection menu, but having the best Toon Creation Tools ever in history of all videogame, and just make a new character in 10 sec with a randomized faced one.... no way Twisted
JFKen Imperia
Beyond Frontier
Pandemic Horde
#4 - 2016-07-28 13:16:11 UTC
Hi again CCP Darwin o7

I reproduced the bug again, and this is happens again. I also noticed a recurring very strangebug too, i make explicit screenshot linked in bug report.

Report is EBR-89393.
CCP Darwin
C C P
C C P Alliance
#5 - 2016-07-29 10:29:39 UTC
I didn't see anything obvious in the logs, but I left your report open so the people who know more about this than me can take a look.

Usually, "socket closed" errors are due to connectivity problems between you and CCP. When you first hit the character selection screen, your session with the client is set up for the first time, so there's a lot of back-and-forth between client and server going on there, which may show a problem that's otherwise usually too mild to see when you're just sitting in the game. I'd guess you probably see other "socket closed" disconnects from time to time also.

Here's a support article that describes what causes the message and some troubleshooting you can try.

I'll point out your bug report to our tech infrastructure team, though.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Malakai Asamov
Van Diemen's Demise
Northern Coalition.
#6 - 2016-08-02 01:36:03 UTC  |  Edited by: Malakai Asamov
I have a very similar issue and it appears to be entirely client activity vs time dependant.

On character selection screen if i leave it idle to long (>60 seconds) i get socket closed at some point shortly after without fail. In game leaving a client idle has the same problem.

The work around i have found in game is having busy chat channels active, ever since having recruitment and help chats open in the client at all times i have had vastly reduced socket closed errors.

The socket closed issue occurs independently in clients as well, i can have 3 open and if i leave
Eddie Echerie
EVE University
Ivy League
#7 - 2016-08-05 12:37:43 UTC
I've been having this same problem for a long time, it flares up every now and then.
helana Tsero
Science and Trade Institute
Caldari State
#8 - 2016-08-09 16:25:15 UTC
If the client is idle and your getting socket closed msgs.


open up the english help and russian help channels. The constant chat in these channels will prevent the socket close. (if your socket close is due to a idle bug)

this litteraly saved me from having to quit eve

"...ppl need to get out of caves and they will see something new.... thats where eve is placed... not in cave."  | zoonr-Korsairs |

Meanwhile Citadel release issues: "tried to bug report this and the bug report is bugged as well" | Rafeau |