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EVE Launcher

 
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EVE Launcher - Feedback and issues

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CCP Maxwell
C C P
C C P Alliance
#461 - 2016-07-05 11:53:58 UTC
Serenol Marwysgar wrote:
So I installed the new launcher.

Double click.

Nothing happens.

Tried uninstalling and reinstalling, deleting folders, Revo Uninstaller, admin mode, etc; won't work.

Use the old launcher, works.


Could you please try to go to the settings->shared cache settings and click the 'Permissions..' button that fixes permissions of the cached folder.

We have noticed some 'interesting' permission issues on occasion on Windows, and running this has helped in many cases.

CCP Maxwell - QA Engineer - Team RnB
Sgt Ocker
What Corp is it
#462 - 2016-07-05 12:11:24 UTC
Awesome, Launcher remembered 2 of my accounts this time.

Why do you keep breaking the launcher?

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
delakut
Das zweite Konglomerat
Northern Coalition.
#463 - 2016-07-06 15:29:14 UTC
Would it be possible that the eve launcher remembers the selected profile for each account without saving the password? The launcher choose always the first profile if you don't activate "Remember this account (Insecure)". I don't want to save my password but I want to keep the selected profile remembered for each account by the eve launcher.
Ave Kathrina
My Ass Is On Fire
#464 - 2016-07-07 11:41:12 UTC
So what.... do I have to download the ENTIRE Eve client again ???
I've done some really stupid shit in this game.
Shaera Taam
Khanid Prime Free Irregulars
#465 - 2016-07-07 21:32:35 UTC  |  Edited by: Shaera Taam
so.

ive installed the new launcher. it even launches the game. yay me.

the problem is that my prev client settings are not migrating the way theyre supposed to with the "client settings" drag n drop dialog box we get in the launcher.

is there a way to find and move those settings manually? or am i stuck rebuilding my UI from the noob ground up?

[ edit : so i successfully found the settings icon next to my account name on the launcher... and lookee there! a place i can pick the client settings in use! problem solved. yay me. ]

Thus Spake the Frigate Goddess!
Ordo Ksenos
Inquisition Shipyard
#466 - 2016-07-08 07:30:43 UTC  |  Edited by: Ordo Ksenos
Same situation here.
Download -> Run / Run as admin -> Nothing at all :(
Tried on 2 PC, both Win7-64.
Checked %APPDATA%/Local/VirtualStore - no eve/ccp folders.

Edit: no AV program on both PCs


CCP Maxwell wrote:
Scolam Kouvo wrote:
Downloaded the exe for the new launcher EveLauncher-1045952.exe
Clicked on this exe to run as administrator, clicked yes then ....... nothing.

Closed everything and rebooted. downloaded again and Clicked on the EveLauncher-1045952(1).exe to run
as administrator ...... nothing

No event in task manager in task manager, no message, nothing.

Windows 10 32 bit nvidia


Hey.

I've had no luck reproducing this issue.

Do you have any Anti-Virus active which might be blocking the install?

Also, could you please check if there are any CCP or EVE folders in your %APPDATA%/Local/VirtualStore folder?
Sgt Ocker
What Corp is it
#467 - 2016-07-11 05:26:18 UTC
Again the launcher forgets all my accounts. This is becoming quite the norm.
So I log one in and suddenly it remembers 3 of them. Not in the order I had them.

I save my login info so I DON'T have to enter it every time I log in.
They are (should be) saved in the order I like to log them in, unfortunately the launcher isn't smart enough to remember player settings.

Is there, like many other things, a work around to get and keep the launcher to work as intended?

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
CCP nLock
C C P
C C P Alliance
#468 - 2016-07-11 14:29:14 UTC
Sgt Ocker wrote:
Again the launcher forgets all my accounts. This is becoming quite the norm.
So I log one in and suddenly it remembers 3 of them. Not in the order I had them.

I save my login info so I DON'T have to enter it every time I log in.
They are (should be) saved in the order I like to log them in, unfortunately the launcher isn't smart enough to remember player settings.

Is there, like many other things, a work around to get and keep the launcher to work as intended?


With the interface update today (v1000) the profile assigning process has been reworked and your profiles should now be more consistently associated with correct accounts. https://forums.eveonline.com/default.aspx?g=posts&t=487446
Sgt Ocker
What Corp is it
#469 - 2016-07-11 21:46:23 UTC  |  Edited by: Sgt Ocker
CCP nLock wrote:
Sgt Ocker wrote:
Again the launcher forgets all my accounts. This is becoming quite the norm.
So I log one in and suddenly it remembers 3 of them. Not in the order I had them.

I save my login info so I DON'T have to enter it every time I log in.
They are (should be) saved in the order I like to log them in, unfortunately the launcher isn't smart enough to remember player settings.

Is there, like many other things, a work around to get and keep the launcher to work as intended?


With the interface update today (v1000) the profile assigning process has been reworked and your profiles should now be more consistently associated with correct accounts. https://forums.eveonline.com/default.aspx?g=posts&t=487446

Well I must say that is an interesting but incorrect little read.
I never had a problem with profiles - It's the launcher consistently forgetting my accounts (all or some) that is the issue.

Edit;
Back to the drawing board, just started the launcher - I think V1000 is broken - None of my accounts has any profile assigned to it - They did when I logged out last night after resetting everything due to V1000, which was supposed to fix profile association. What?

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
Fran Kanenald
Quasar Associates
#470 - 2016-07-11 23:39:51 UTC
I have downloaded and tried to install the launcher several times now. Each time I double-click on the desktop launcher, it displays a dialog asking if I want to migrate my old client settings. I select "No". It then brings up a "Could not write file" dialog indicating that either there is another EVE client running (there isn't) or the file permissions may not be correct. I click "Yes" to have the launcher attempt to fix the permissions for the shared cache folder and it ends up displaying the same "Could not write file" dialog again. Eventually I click "Ignore" and the dialog goes away but on the bottom of the launcher screen it shows "Error! See Log for details 0.0%".

What file permissions is it trying to set? My SharedCache folder is completely empty.

What log file is it referring to at the bottom of the launcher screen? The only log file that I see is the InstallationLog.txt file which I have pasted below.

I almost forgot to mention ... I am running Windows 7 and am the only user id on this computer.

************************************* Invoked: Sat Jul 9 07:41:31 2016
[0] Arguments: C:\Users\Neal\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\EFO1FS9P\EveLauncher-1045952.exe
[312] Operations sanity check succeeded.
[20783] Tmp and install folder are on the same volume. Volume mount point: "C:\" Free space available: "62.79 GiB"
[20783] Installation space required: "152.17 MiB" Temporary space required: "0.00 bytes" Local repository size: "0.00 bytes"
[22608] backup operation: Mkdir
[22608] - arguments: C:/EveOnline
[22608] Done
[22608] perform operation: Mkdir
[22608] - arguments: C:/EveOnline
[22608] Done
[22609] Install size: 1 components
[22716] Cache folder registry entry found:C:\EVE\SharedCache\
[22716] created question message box sharedcache.useexisting: 'Installer', A previous install has registered the shared cache at
C:\EVE\SharedCache\

Do you want to keep that location?

If you click No it will be set to the current installation directory.
[35777] Resetting cache location to default
[35777] Shared cache location set to C:\EveOnline\SharedCache\
[35787] backup com.ccpgames.eveonline operation: Extract
[35787] - arguments: installer://com.ccpgames.eveonline/0.1.0-1content.7z, C:\EveOnline
[35787] Done
[35787] perform com.ccpgames.eveonline operation: Extract
[35787] - arguments: installer://com.ccpgames.eveonline/0.1.0-1content.7z, C:\EveOnline
[35808] Done
[35808] backup com.ccpgames.eveonline operation: Extract
[35808] - arguments: installer://com.ccpgames.eveonline/0.1.0-1Launcher.7z, C:\EveOnline
[35808] Done
[35808] perform com.ccpgames.eveonline operation: Extract
[35809] - arguments: installer://com.ccpgames.eveonline/0.1.0-1Launcher.7z, C:\EveOnline
[41368] Done
[41368] backup com.ccpgames.eveonline operation: Extract
[41368] - arguments: installer://com.ccpgames.eveonline/0.1.0-1SharedCache.7z, C:\EveOnline
[41368] Done
[41368] perform com.ccpgames.eveonline operation: Extract
[41368] - arguments: installer://com.ccpgames.eveonline/0.1.0-1SharedCache.7z, C:\EveOnline
[41376] Done
[41376] backup com.ccpgames.eveonline operation: GlobalConfig
[41376] - arguments: CCP, EVEONLINE, CACHEFOLDER, C:\EveOnline\SharedCache\
[41376] Done
[41376] perform com.ccpgames.eveonline operation: GlobalConfig
[41376] - arguments: CCP, EVEONLINE, CACHEFOLDER, C:\EveOnline\SharedCache\
[41513] Done
[41513] backup com.ccpgames.eveonline operation: CreateShortcut
[41513] - arguments: C:\EveOnline/Launcher/evelauncher.exe, C:\Users\Neal\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Games/EVE Launcher.lnk, workingDirectory=C:\EveOnline/Launcher
[41513] Done
[41513] perform com.ccpgames.eveonline operation: CreateShortcut
[41513] - arguments: C:\EveOnline/Launcher/evelauncher.exe, C:\Users\Neal\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Games/EVE Launcher.lnk, workingDirectory=C:\EveOnline/Launcher
[41570] Done
[41570] backup com.ccpgames.eveonline operation: CreateShortcut
[41570] - arguments: C:\EveOnline/Launcher/evelauncher.exe, C:\Users\Neal\Desktop/EVE Launcher.lnk, workingDirectory=C:\EveOnline/Launcher
[41570] Done
[41571] perform com.ccpgames.eveonline operation: CreateShortcut
[41571] - arguments: C:\EveOnline/Launcher/evelauncher.exe, C:\Users\Neal\Desktop/EVE Launcher.lnk, workingDirectory=C:\EveOnline/Launcher
[41607] Done
[41615] Writing maintenance tool: "C:\EveOnline/maintenancetool.exe.new"
[41718] Wrote permissions for maintenance tool.
[42500] Maintenance tool restart: false.
[42502] SHOW FINISHED PAGE
[45679] starting "C:\EveOnline/Launcher/evelauncher.exe" ()
Crokite Dundee Kafshaz
Bordello E Scazzo
#471 - 2016-07-12 10:48:19 UTC
My launcher worked till today: when I enter the user/pass the login window within the launcher just disappear so I'm unable to play atm; loglite reports:

error: Uncaught TypeError: Cannot read property 'profile' of null 1 https://launcher.eveonline.com/1001/bundles/scripts9f6b.js?v=zmQvkk_7gLJutvHxwAWxFP4e0MDF11xq_Dxgu3x-rVs1
CCP nLock
C C P
C C P Alliance
#472 - 2016-07-12 10:50:23 UTC
Crokite Dundee Kafshaz wrote:
My launcher worked till today: when I enter the user/pass the login window within the launcher just disappear so I'm unable to play atm; loglite reports:

error: Uncaught TypeError: Cannot read property 'profile' of null 1 https://launcher.eveonline.com/1001/bundles/scripts9f6b.js?v=zmQvkk_7gLJutvHxwAWxFP4e0MDF11xq_Dxgu3x-rVs1


Fix is being deployed in GUI v1002 as we speak
Viriato Legionis
X Equestris
#473 - 2016-07-12 10:58:15 UTC
HI there, cannot log in in game either, i hope the launcher fixed after today´s update Sad
CCP nLock
C C P
C C P Alliance
#474 - 2016-07-12 10:59:33 UTC
Viriato Legionis wrote:
HI there, cannot log in in game either, i hope the launcher fixed after today´s update Sad


It takes a little while for the cache to clear
Artenso Vestindal
Institute of Tax Optimalization
#475 - 2016-07-12 11:00:17 UTC
Since i was forced to move to a new launcher, i am still missing one important part that was present in old one and i would really like if it makes its way back to new launcher: AttentionLink to latest Scope video.Attention Just to help keep tracking what happens in New Eden for someone who, for whatever reason, doesn't give too much effort into reading about newest events on community page.Blink
Marcius Decimus
BLISSA CORP
#476 - 2016-07-17 21:28:54 UTC
Ok, so I log in and i get a message "this version of EVE online launcher is no longer support, click here to get new one".

I click there. It takes me to a screen to download the entire eve client again?

Do I download the entire client again?

Come on EVE, this is not rocket science, just link us to the new launcher and give relevant step by step instructions.
PavlikX
Scan Stakan
HOLD MY PROBS
#477 - 2016-07-24 07:22:25 UTC
Okey, i've posted this in "issues" subforums few days ago and i do not have any reaction from CCP or anybody else.
I'll dublicate this message here.

For last week (aprox) i have constant strange bug. When i trying to start launcher, i got white screen with two phrases "Can not get GUI version" and "unable to write"
Atempts to restart PC or restart launcher itself gives no result. This disapeares on it's own without any logic.

CCP fix this please.

PS I've tried repair and so on. Does not work.
I do not want to reinstal game.
PavlikX
Scan Stakan
HOLD MY PROBS
#478 - 2016-07-24 19:01:22 UTC
Update.
I've reinstal the game.
Nothing changed. Same white screen and two phrases. I can start the game via small short cut in the upper corner of the white screen. But i guess that it is till next patch :(
Sgt Ocker
What Corp is it
#479 - 2016-07-24 21:26:06 UTC
Marcius Decimus wrote:
Ok, so I log in and i get a message "this version of EVE online launcher is no longer support, click here to get new one".

I click there. It takes me to a screen to download the entire eve client again?

Do I download the entire client again?

Come on EVE, this is not rocket science, just link us to the new launcher and give relevant step by step instructions.


That link will download the launcher first, you then have the option to download the game.
IF the launcher installs correctly, it will find your existing install on its own.

My opinions are mine.

  If you don't like them or disagree with me that's OK.- - - - - - Just don't bother Hating - I don't care

It really is getting harder and harder to justify $23 a month for each sub.
PavlikX
Scan Stakan
HOLD MY PROBS
#480 - 2016-07-25 05:12:59 UTC
Update two.
I've launched Loglite utility, after pressing refresh i got list of mistakes (red and yellow sircles)
Numbers:
7 yellow - Could not establish offifical version
8 yellow - Unable to write
21 red - "Could not get index for Traquility" - "Unable to write"
22 yellow - Update failed with download error
23 red - "tq" failed with download error

Later refresh gae no such result.
Unfortunatly i must go now and can not to continue with right now with this bug