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Logon issues to TQ on July 5

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CCP Phantom
C C P
C C P Alliance
#1 - 2016-07-05 11:40:14 UTC  |  Edited by: CCP Phantom
Update 11:45
The server experienced a high load on CPU after the initial startup. This also affected the logon. The server reboot (and some stuff behind the scenes - yes, that is a technical term!) reduced the high CPU load and related fallout.


Original message
We currently see issues with logging onto Tranquility and investigate this. Rebooting TQ.

Stay tuned for updates!

CCP Phantom - Senior Community Developer
Primary This Rifter
Mutual Fund of the Something
#2 - 2016-07-05 11:42:54 UTC
It wasn't just login, the game was extremely sluggish loading systems as well.
Sonicfan Freedoms
HIgh Sec Care Bears
Brothers of Tangra
#3 - 2016-07-05 11:44:19 UTC
Its not working! Help!
I got some error codes when trying to login.
Did yall want those?
Ryoshu
Pi Research Institute
#4 - 2016-07-05 11:45:15 UTC
Its disappointing that it took CCP 25 minutes (beyond expected 15 min downtime) to issue a statement.

However, best of luck with fixing the issue.
SteadFastWarrior
Disingenuous Assistance Cooperative
#5 - 2016-07-05 11:45:21 UTC
Was logging in okay but it said Amarr was still loading...
CCP Phantom
C C P
C C P Alliance
#6 - 2016-07-05 11:45:34 UTC
Sonicfan Freedoms wrote:
I got some error codes when trying to login.
Did yall want those?

Thank you for the offer, but it seems that the issue was already identified.

CCP Phantom - Senior Community Developer
TheSmokingHertog
Julia's Interstellar Trade Emperium
#7 - 2016-07-05 11:46:12 UTC
CCP Phantom wrote:
Sonicfan Freedoms wrote:
I got some error codes when trying to login.
Did yall want those?

Thank you for the offer, but it seems that the issue was already identified.


C318B162-F335-4B9B-B070-363A20C4E871 just in case...

"Dogma is kind of like quantum physics, observing the dogma state will change it." ~ CCP Prism X

"Schrödinger's Missile. I dig it." ~ Makari Aeron

-= "Brain in a Box on Singularity" - April 2015 =-
SteadFastWarrior
Disingenuous Assistance Cooperative
#8 - 2016-07-05 11:47:57 UTC
I'm in YaY!
Jno Aubrey
Galactic Patrol
#9 - 2016-07-05 11:49:33 UTC  |  Edited by: Jno Aubrey
Just logged in. My wormhole has 0 cosmic signatures, 0 anomalies. Looks like I'll be here fore a while...

Edit: And they just magically appeared Big smile

Name a shrub after me.  Something prickly and hard to eradicate.
Arcelia Kaundur
Republic University
Minmatar Republic
#10 - 2016-07-05 11:49:48 UTC
Seems to be working now \(^.^)/
Sonicfan Freedoms
HIgh Sec Care Bears
Brothers of Tangra
#11 - 2016-07-05 11:50:20 UTC  |  Edited by: Sonicfan Freedoms
You're welcome CCP Phantom.

I really like playing the game and for a moment there it just wasn't working so I wanted to do what I can.

Thank you for your time.

P.S. It seems to be working, I was able to login this time and the system loaded, it didn't let me login there for a bit.
Primary This Rifter
Mutual Fund of the Something
#12 - 2016-07-05 11:56:09 UTC  |  Edited by: Primary This Rifter
Still some issues. I just died on a gate because it wouldn't let me jump through. "11:47:30 Notify Leva Traffic Control is currently offline and unable to process your jump request. Please try again in a moment." Tried about five times to jump, got scrammed by faction police, and exploded.
DeODokktor
Dark Templars
The Fonz Presidium
#13 - 2016-07-05 11:59:47 UTC
Primary This Rifter wrote:
Still some issues. I just died on a gate because it wouldn't let me jump through. "11:47:30 Notify Leva Traffic Control is currently offline and unable to process your jump request. Please try again in a moment." Tried about five times to jump, got scrammed by faction police, and exploded.


That is kinda normal.
It just means the system was empty and had not loaded yet.

You could probably get the items you lost back via a reimbursement petition.
Primary This Rifter
Mutual Fund of the Something
#14 - 2016-07-05 12:20:24 UTC
DeODokktor wrote:
Primary This Rifter wrote:
Still some issues. I just died on a gate because it wouldn't let me jump through. "11:47:30 Notify Leva Traffic Control is currently offline and unable to process your jump request. Please try again in a moment." Tried about five times to jump, got scrammed by faction police, and exploded.


That is kinda normal.
It just means the system was empty and had not loaded yet.

You could probably get the items you lost back via a reimbursement petition.

Literally every time I've encountered this (and I have many times before) before I'd get the message once and on the second attempt to jump it would let me. This time was different.
Elenahina
Federal Navy Academy
Gallente Federation
#15 - 2016-07-05 15:00:44 UTC
Primary This Rifter wrote:
DeODokktor wrote:
Primary This Rifter wrote:
Still some issues. I just died on a gate because it wouldn't let me jump through. "11:47:30 Notify Leva Traffic Control is currently offline and unable to process your jump request. Please try again in a moment." Tried about five times to jump, got scrammed by faction police, and exploded.


That is kinda normal.
It just means the system was empty and had not loaded yet.

You could probably get the items you lost back via a reimbursement petition.

Literally every time I've encountered this (and I have many times before) before I'd get the message once and on the second attempt to jump it would let me. This time was different.


It's possible high CPU load kept it from loading the system as promptly as it should (I concur with your assessment, once is usually enough).

I'd file for reimbursement.

Eve is like an addiction; you can't quit it until it quits you. Also, iderno
Primary This Rifter
Mutual Fund of the Something
#16 - 2016-07-05 15:17:44 UTC  |  Edited by: Primary This Rifter
Yeah, I did. I don't really care if I get reimbursed or not, I just wanted to alert CCP to potential continuing issues. It seems to be fine now though.
eddie valvetino
Victory or Whatever
Nourv Gate Security Commission
#17 - 2016-07-05 15:19:11 UTC  |  Edited by: eddie valvetino
Ryoshu wrote:
Its disappointing that it took CCP 25 minutes (beyond expected 15 min downtime) to issue a statement.

However, best of luck with fixing the issue.


You will often see me defending CCP when things go wrong in Eve

But the one thing they have NEVER EVER in 13 years been to do is feedback info in a way which could be called helpful or timely and they ALWAYS ALWAYS say things will be fixed MUCH sooner than they are.

Patch days used to be a nightmare and frankly they have zero idea how to set expectations well.. They seem to think it is better to say.. "it will be done quickly" and then lets us down than say "sorry chaps, this could be a while" and then surprise by resolving issue in good time...

In my professional life there is an old addage.. "it's better to under promise and over deliver than over promise and under deliver"

CCP have never got this right.
Frostys Virpio
State War Academy
Caldari State
#18 - 2016-07-05 15:21:28 UTC
INB4 SP compensation request.
Professor JinMine
Project Fruit House
#19 - 2016-07-05 15:59:58 UTC
This is not logon issue, but...

After today's patch, all my sell orders placed on 10th JUN 2016 at a fortizar are cancelled and items returned to delivery.
Funny enough, API says those orders are still up and valid and when I try to re-list the items for sale I get the message I do not have enough free order slots (although the sell interface tells me I got plenty)

Fortunately I have snapshot of the active orders list (before patch) and can provide the affected orderIDs if needed.
Ashlar Maidstone
MoonFyre BattleGroup Holdings
#20 - 2016-07-05 16:34:04 UTC
@Mr. Phantom

Started my client, saw it was updating, got ingame BROKE every setting I had, I give up, on the other hand what a great game we have......
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