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Dev Blog: Bidding Farewell to the In-game Browser

First post First post First post
Author
mulgrew Malukker
Weyland Mulgrew Corporation
#301 - 2016-06-24 16:45:24 UTC
CCP Darwin wrote:
Zar Myx wrote:
But overall, pretty sure they are just asking for more than general complaining, and looking for actual reasons and required functionality that may be lost.

Exactly this.

Removing the in-game browser from the game does take away a significant convenience feature, but as a result, it's the kind of thing the team wouldn't do unless it were really, truly necessary. Saying "Wow, I don't like this because it'll be inconvenient" just tells them about the downside to their choice that they already know about.

However, a reason this is being announced some months in advance is to learn about where players and 3rd party developers expect the pain points to be. The more you post about those specific concerns, the more the team might be able to do to address the worst of them.

Edit: For clarity, I am not working on the in-game browser, but you can apply this principle to most feedback threads for changes where we remove functionality from the game.



"Removing the in-game browser from the game does take away a significant convenience feature" yes i agree with this

"Wow, I don't like this because it'll be inconvenient" agree again

so as a paying customer i have become used to having the IGB and use it for a variety of tools everyday i login, these have become integral to my game play style, along with many people in this thread (also i live in wormholes so a good number of tools ).
so if you are taking the IGB out of the game and forcing a paying customer to swap his game style to a way i dont want eg, alt tabbing out of game trying to get overlays to work which they dont when you have multiple clients over many screens or just not having these tools altogther in some cases (siggy), then thats your choice as owners of the game. my choice as the paying customer and not getting the service i have become used to as it being altered in a way i dont like is to not pay for this service anymore, today you lost active acounts from a long time player

Damocles Orindus
The Scope
Gallente Federation
#302 - 2016-06-24 19:05:42 UTC
CCP Darwin wrote:


Removing the in-game browser from the game does take away a significant convenience feature, but as a result, it's the kind of thing the team wouldn't do unless it were really, truly necessary. Saying "Wow, I don't like this because it'll be inconvenient" just tells them about the downside to their choice that they already know about.

However, a reason this is being announced some months in advance is to learn about where players and 3rd party developers expect the pain points to be. The more you post about those specific concerns, the more the team might be able to do to address the worst of them.

Edit: For clarity, I am not working on the in-game browser, but you can apply this principle to most feedback threads for changes where we remove functionality from the game.


Ultimately you're selling and maintaining a product.

A major selling point of products is convenience which you're removing and suggesting bandaid solutions for a very convenient feature (atm).

I'm sure many of us appreciate that you are doing this months out to find all the glaring holes pointed out by customers. However, so far many of the solutions suggested by the Devs are finding little traction. They either require significant troubleshooting, purchasing additional monitors, only work for PC and not Mac, or don't work at all and have no professional support.

I'd say just be prepared to push this back if you can't find much more solid and reliable substitute. It's not looking good at the moment. The alternative is customer displeasure and loss of subscriptions due to declining convenience.

Thanks for all your work on this Devs.

Hong Hu
Roving Guns Inc.
Pandemic Legion
#303 - 2016-06-24 19:51:41 UTC  |  Edited by: Hong Hu
Have any of the Eve news sites reached out to the DOTLAN, various mapper and market devs (those outside of CCP) to see if they are working through this? Player reaction from those who are only users seems less significant to me than the reactions of those who are creators of these important 3rd party programs.

Thank you for the continued work by CCP. The rationale for eliminating the IGB seems legit.
Sheba Moonblood Audeles
Dark Side Manufacturing
#304 - 2016-06-25 11:10:05 UTC
Hello all.

I want to be blunt here.

Don't care to be nice.

Its simple really.

I do not have time to PLEX. I work a job that in no way allows me the time to do it during the day.

I do not have time on weekends to PLEX, thus I spend quite a bit of REAL money.

Money that goes into YOUR pockets. So I feel I have the right to gripe.

I am NOT a tech head. I wish I were. But its a long way to get there. I have used the IGB since I started playing.

Well, since I first learned of it.

And guess what else I learned simply by reading this thread?

It seems to me that a lot of customers will be left in the lurch, due to your "solution" not working for them.

Your "solution" seems to say put the burden of figuring out something else on you, something that we said we will not support.

Something that we will not develop, and if it goes wrong, well, its that we do not support thing again.

Fox Fours comments have been smashingly engaging. A wonderful window into how things are at the moment.

Its your game tis true. I respect that.

But in the end, I wonder if the end is nigh?
Drazz Caylen
Team-Pyro Industries
#305 - 2016-06-25 13:00:33 UTC  |  Edited by: Drazz Caylen
So where is the problem in implementing a simple ingame "web image viewer" ?
Or where is the problem in going back to a basic IGB just like the one before the current one, where it was intentionally limited?
I remember the nerdy times when I onlined in Eve only to check my webmails through the ingame browser. Simply because I could.

if I have to translate the official CCP responses so far, it goes like this:

"We don't have enough staff to work on a better ingame browser so we suggest to use a third party solution"

Let's be real here, any recent "deprecation" of yours has been because of the lack of will to maintain something. Or the lack of time to maintain something, which means you would need to hire more people. Hiring more people means spending more money, which you obviously can't, based on the choices you made since 2014.
If you chose to replace it, then the solution either has been worse than before, or you are still "working on it", aka starmap, opportunities, etc.

Your idea is to outsource as much work as possible
You keep milking the efforts of playerbase without giving them any rewards for being an integral part of keeping your game alive.

Eve is not an "old game that is scheduled to die".
Eve can live free and happy for many years to come, but not based on choices like this, and not based on lacking integration of meaningful and unique content.
I wonder when you wake up and realize you've been digging your own grave since years, and the only reason that players keep at eve is the social contacts and the feels of nostalgia they established. The amount of people I know who only use eve as a chatroom grow by the month.

Edit: There is a difference in leaving a game because one dislikes the changes of GAME mechanics, or leaving the game because of changes how to INTERACT with the game. The former is an evolution of the product, which is solely in the mind of the producers. The latter however has everything to do with customer usability, which cannot be argued in the same way as "it's our game dude, we do what we want." If you keep pushing people out due to design and other choices, that's an entirely different issue than rebalancing a ship to be in line which causes people to grump and exit.
LoneRider
Republic Military School
Minmatar Republic
#306 - 2016-06-25 13:13:46 UTC
I had a web software that could track members and fleet mates using the ingame browser, without the need for any authentication stuff (like API). They just had to use a link posted from the fleet commander, open it in ingame browser and were tracked and displayed on the commander's map until they closed the ingame browser. I suppose that is DEAD now - i don't see a way to implement that using the CREST stuff - each user would have to make some kind of authentification, which makes this completely unusable. Or...

...is there any other way to access other peoples' locations in a way that they dont have to do API authentification?
People have to be able to "authenticate" my application to access their position with just one click, and revoke that with another click. Is that possible without the IGB?
Noxious89123
Noxious89123 Corporation
#307 - 2016-06-25 13:47:22 UTC
CCP FoxFour wrote:
Is there a reason you're unwilling to use an Overlay?

Because they are crap and difficult to work with. You need an extra set of shortcut combinations to use Overwolf (as if Eve itself doesn't rely on enough of those!) and it also either gets in the way, or is difficult to find when you want it.

I appreciate the reasons for getting to get rid of the IGB, and they are good ones, but I think you have grossly underestimated how important and useful the IGB is to a large number of people.

I use it a lot, and having to minimize the game to check something online is a huge pain in the ass.

You can't simly minimize the game at any time to do that. If I do it whilst running Incursions as a group I'll get someone killed. If I do it whilst in dangerous space, I'll probably get myself killed. If I do it whilst mooching around in highsec, well i'm not really even playing the game at that point...

You need to provide a better alternate solution, not just say "use an overlay, and if it doesn't work, that's your problem".

And seriously, why was the EVElopedia removed? That was useful as hell, way more friendly than trying to use the market and show info windows for the same purpose.

Regarding the mapper for wormholes, why the heck doesn't the game have something similar built in? If you're a wormhole noob and don't know about the mapper, you're stuffed.

I have a colleague at work who, as a new player, gave up on wormholes because he kept getting lost and killed; you can't expect new players to know there is a third party mapper, let alone know if it's safe to use or even allowed.
Drazz Caylen
Team-Pyro Industries
#308 - 2016-06-25 14:29:08 UTC  |  Edited by: Drazz Caylen
Ah right, thanks Noxious for pointing it out, I forgot to tackle this one:

CCP FoxFour wrote:
Is there a reason you're unwilling to use an Overlay?


  1. Third party applications cannot ensure compatibility across all platforms and operating systems as both, CCP and 3rd party code continues to develop forward.
  2. Third party applications can (and have) caused issues which are different on a case-to-case basis per computer with selected programs.
  3. Asking someone to use a third party program ONLY for eve online, when they don't use it otherwise, is absolutely laughable and disingenuous. It's bad enough you forced your UI design choices onto people, and now you ask us to install something we don't even want or need? Pathetic.
  4. Third party overlays can (and have) caused performance hits and decreased the responsiveness of a system. Depending on the system that is used, it can either make or break the game.
  5. Third party programs can have security leaks just like that, where you require them to fix the issue. So it remains at their discretion when it is fixed, not yours. This basically means you cause a liability for the customer since you have wilfully outsourced the "problem" to be fixed by someone else.
  6. I am spending real world resources to enjoy a game of spaceships and to have you keep that going on with all the conveniences and fun things happening in between. I do not spend real world resources so you can rely on the resources of someone else if you could do it just as well.
  7. Using overlays does not guarantee a streamlined experience. The IGB was always in the style and colour of what I chose for Eve. That will be utterly broken when using something else and it will be a jarring experience, each and every time.

Bottom line: There is a difference in installing a VCredist to allow a program to simply run based on those code libraries OR using a program that eats a substantial amount of resources and causes extra issues only to continue using an intuitive and self-evident feature that has been in the game for so long.

Ultimately I simply despise the idea on principle that you keep outsourcing responsibility.
I pay for health insurance willingly because I always get what I need, when I need it. I do not pay for health insurance to tell me what I should do privately to fix a body part of mine that I came to understand as "self evident" when they have all the options to treat me. If I lose an arm, I will receive a prosthetic. They don't tell me to build one myself and point me to youtube videos on how to make one. Same principle here.

You don't have enough staff? Hire more or hire better. You can't do that? Make more money. You can't make more money? Well maybe it's because people got fed up with your decisions you did in the past two years that had NOTHING to do with gamemechanics so they decided to stop supporting you.

Make a poll and look who uses the IGB for what. Put it in the launcher.
I would not be surprised if looking at images is the #1 use. So what about creating a webshell that is so limited that it only displays images and no other fancy stuff? It sure worked in the past.
Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#309 - 2016-06-25 16:21:22 UTC  |  Edited by: Steve Ronuken
LoneRider wrote:
I had a web software that could track members and fleet mates using the ingame browser, without the need for any authentication stuff (like API). They just had to use a link posted from the fleet commander, open it in ingame browser and were tracked and displayed on the commander's map until they closed the ingame browser. I suppose that is DEAD now - i don't see a way to implement that using the CREST stuff - each user would have to make some kind of authentification, which makes this completely unusable. Or...

...is there any other way to access other peoples' locations in a way that they dont have to do API authentification?
People have to be able to "authenticate" my application to access their position with just one click, and revoke that with another click. Is that possible without the IGB?



Only the fleet boss needs to auth to get access to all fleet member locations. Logging in with SSO, to a site to track fleet details.


https://github.com/fuzzysteve/fleetTracker is a very very basic example of how you can use it.


(There's a slight delay between actions, and them showing up in the results. Each system reports who's in it to the fleet node, once every 30 seconds. those 30 seconds can be slightly off set from each other, depending on the system)

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

Luthien Niell
Aliastra
Gallente Federation
#310 - 2016-06-25 16:49:20 UTC
What is IGB? Why it ends?
Feodor Mihailovici
Mare Anguis
#311 - 2016-06-25 17:41:18 UTC
CCP, please make a poll to see who wants to keep / uses the IGB (maybe have some comments section to ask people how/why they are using it). Put some real alternatives there aside the IGB and see what people choose.
Drazz Caylen
Team-Pyro Industries
#312 - 2016-06-25 17:45:18 UTC  |  Edited by: Drazz Caylen
CCP FoxFour wrote:
This food sucks.
VS
Any chance I could get this food without the nuts? I am actually allergic to them. :)

I don't think the analogy works that way. What I see most people talk about in this topic is neither of these statements. It's more something like this;

"I go to this nice restaurant. It has that one side dish which is really popular. Sure we know it uses some flavour enhancers and it has reheated ingredients that one just took from a supermarket shelf, but the way they put it together is really nice and it goes well with a lot of main dishes. So it's awesome nonetheless.
Now I heard this nice restaurant is not going to make that side dish any more, which makes a lot of people sad, and there isn't really anything like it. That restaurant has been stating though, they will still serve KINDA the same thing, only with different flavours, but it's not inhouse. Every time someone orders it, they have to call some catering service or whatnot which brings that over. So they're not even really touching it, or have anything to do with it, they just slap it on the plate, and still get money because of the main dish they serve you.
That doesn't sit well with many people and it doesn't really make that much of a sense. That restaurant made other poor decisions in interior decoration and other stuff, so less and less people visit it. Maybe it's time to find a new restaurant."


CCP, we know you didn't make that side dish yourself. We know you put existing ingredients and put them together, but it was at least YOU who put them together to go along very fitting with the main dish.

It's okay that you substitute things with CREST (provided it always works, I can't tell, only see what other community developers post, so it's definitely not so rosy) but it isn't convenient. And that's the point. Why do I need tons of third party installations when everything else just worked through the IGB ?

I tell you what, how about you are going to INTEGRATE all these things properly into the actual game engine? How about creating an interface which interacts live in a building-block manner with crest?
How about you PAY the people who do your work already, to have things put into the game client itself?
Oh wait... that effort thing again... so screw the customers and screw the community efforts because they do all that stuff for free anyway, so let's keep milking them dry for all they're worth.

Although on second thought; I'm allergic to the nuts (overlays / 3rd apps) that YOU suggest me to put in while removing something else I was not allergic to, and probably not many people were either. Maybe that ingredient was difficult for you to ship, despite there was no shortage of it. Okay, maybe it was not economically stable or not Fair Trade or something. I can understand all of that.
However, then you should at least replace it with something that is either super close to identical or outright BETTER because it's still everything it was before, and maybe even more.

3rd party apps are not more. They're less.
Ageanal Olerie
Aliastra
Gallente Federation
#313 - 2016-06-26 02:46:35 UTC

Considering how important the Meta Game is to Eve (some would say the meta game IS Eve, or an integral and necessary part of it), I'm surprised that you would even concieve of getting rid of the IGB.

There is plenty to complain about with the IGB, but there's more to complain about by not having one (particulary for those who've become accustomed to having it and use it everyday - as I do - and am currently hating on links no longer opening in the IGB).

When you talked about this some time ago, I assumd you would come up with a solution that involved having a 3rd party browser open inside an in-game window. That's what I was expecting. Not sure why that's what I was expecting, or why it isn't (can't) be done.

But look at us now. Instead of asking for a myraid improvements to the gimpy IGB here we are begging you to not get rid of it. Lol

Well that's what it's come to. Unless you can demonstrate some other solution that actually works much better (and I've not seen a current overlay solution that does), then we'd rather have the IGB left in game. Like I mentioned previously, even if you have to turn it off by default and put a check box in the options screen under a heading for "Old unsupported features."



Geronimo McVain
The Scope
Gallente Federation
#314 - 2016-06-26 09:30:34 UTC
CCP Darwin wrote:

Removing the in-game browser from the game does take away a significant convenience feature, but as a result, it's the kind of thing the team wouldn't do unless it were really, truly necessary. Saying "Wow, I don't like this because it'll be inconvenient" just tells them about the downside to their choice that they already know about.

IMHO this approach is wrong. CCP is removing the IGB and the players have to adapt. It's a fact that EVE relays heavily on third party tools and the browser was THE tool to access them. So CCP should have a good!!! replacement for the IGB but there is nothing. The solutions offered are at best a clutch. There isn't even a clear statement that certain overlay browsers will work properly with EVE.

Reduce!!! the IGB to the functions really needed to access the websides essential to EVE. We don't need an IGB that can rival Chrome or Firefox but a tool that connects the third party tools to EVE. Stop thinking of the IGB as a browser but think of it as a connection tool. Whitelist EVE sides so you have a prearranged list of sides that the IGB can reliably access. This way CCP will have to work once and for all on the IGB but in the end it will be something like a graphic CREST. The websides adapt to CREST they will do for the new IGB.

CCP should take a look at the functionality of things and how to replace them. It's the same wrong way of thinking that closed the Evelopedia. Just hoping that there will be something out there that will take up is wrong. You have to make certain!!!! with essential features that something will take up the work. You don't have a plan B for closure of UniWiki or a real alternative for the IGB. If you want to kill the IGB make a deal with some overlay to integrate it into EVE.
Drazz Caylen
Team-Pyro Industries
#315 - 2016-06-26 13:58:27 UTC  |  Edited by: Drazz Caylen
CCP FoxFour wrote:
Is there a reason you're unwilling to use an Overlay?


Rivr Luzade wrote:
The Steam Overlay blocks you from playing the game when you access it. Which is absolutely unacceptable.
XFire apparently is a wild hit and miss whether it works.
Evolve does not really work with EVE. It recognized EVE in the library, tells me I can use the overlay, but nothing happens when I press the overlay key combo even after multiple client/launcher restarts. Overlay is not listed in the EVE Online entry in the gamesdb.xml file and even after manually adding the entry to the file, pressing the overlay hotkey does not show it.
Overwolf so far seems the only overlay that is barely usable, although it has no bookmarks which is quite important to me because I regularly visit certain sites and do not really want to type each url every single time I need to use that page. However, the browser apparently does not keep .net addresses like evemaps.dotlan.net stored in the auto complete feature of the url bar, so another thing that makes this overlay less usable than the IGB

And overall, I need to do more clicks and more keyboard strokes to access the overlays in the first place in all instances.


In a nutshell; the reason we're unwilling to use overlays is because they don't work. They're slower. They're unreliable. And let's not get started on the Mac users.

To anyone bringing the argument that third party services can be used to access the data you put into crest; wonderful... so what? Why do I need to install extra stuff again? Not everyone wants to "mod their games". What happened to the good old vanilla experience? What's in the box, is in the box.

Webshell image integration and direct access to Crest via ingame means.
That would be a start.

And since Foxfour is no longer on the team again, who is the person in charge to direct our well constructed complains to? Who is going to reply to them? Or did you already cut all possibilities of discussion and you do whatever you want from this point onward?
LoneRider
Republic Military School
Minmatar Republic
#316 - 2016-06-26 15:51:57 UTC
Steve Ronuken wrote:
Only the fleet boss needs to auth to get access to all fleet member locations. Logging in with SSO, to a site to track fleet details.


https://github.com/fuzzysteve/fleetTracker is a very very basic example of how you can use it.


(There's a slight delay between actions, and them showing up in the results. Each system reports who's in it to the fleet node, once every 30 seconds. those 30 seconds can be slightly off set from each other, depending on the system)


Thanks a lot. Didn't see that in my first attempts to understand the CREST interface :) Guess i can change it to use this interface then.
Cismet
Silent Knights.
LinkNet
#317 - 2016-06-26 16:22:52 UTC
Drazz Caylen wrote:

And since Foxfour is no longer on the team again, who is the person in charge to direct our well constructed complains to? Who is going to reply to them? Or did you already cut all possibilities of discussion and you do whatever you want from this point onward?


Could you link to where you obtained this information? I'd be curious to read it. Foxfour hasn't exactly conducted him/herself in a manner consistent with good customer service, but I never expected moving him/her to a different team.

Some acknowledgement of the myriad concerns raised by the player base beyond what is essentially we don't want to, deal with it, would be nice CCP.
Esrevid Nekkeg
Justified and Ancient
#318 - 2016-06-26 17:41:36 UTC
Cismet wrote:
... but I never expected moving him/her to a different team. ...
FoxFour hasn't moved to another team, he's no longer working for CCP.

Here I used to have a sig of our old Camper in space. Now it is disregarded as being the wrong format. Looking out the window I see one thing: Nothing wrong with the format of our Camper! Silly CCP......

Steve Ronuken
Fuzzwork Enterprises
Vote Steve Ronuken for CSM
#319 - 2016-06-26 17:50:13 UTC
Esrevid Nekkeg wrote:
Cismet wrote:
... but I never expected moving him/her to a different team. ...
FoxFour hasn't moved to another team, he's no longer working for CCP.



And just to be clear, he left for his own reasons.

Woo! CSM XI!

Fuzzwork Enterprises

Twitter: @fuzzysteve on Twitter

Cismet
Silent Knights.
LinkNet
#320 - 2016-06-26 17:50:30 UTC
Esrevid Nekkeg wrote:
Cismet wrote:
... but I never expected moving him/her to a different team. ...
FoxFour hasn't moved to another team, he's no longer working for CCP.


That explains the dismissive, borderline rudeness from some of the earlier posts then.....