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Accounts hacked, CCP's reaction is to not talk to me?

First post
Author
Hix Teyr
Syndicate Enterprise
Test Alliance Please Ignore
#1 - 2016-06-23 22:34:14 UTC
I love this game. I really do. I have (had) multiple accounts. I've played this game for six years (not on this toon). I've even paid for the game. I'm a sap and I love playing. I'm willing to pay for a service I enjoy.

Now, here's where I get a bit confused with how I'm being treated. I honestly don't know how to get CCP's attention. I've made multiple replies to them in my petition threads. More than a month ago now, my accounts were all hacked. Before you start flaming, I more than likely downloaded a key logger, it's not someone I know, I don't give out my passwords, etc. That's not the point. What's done is done.

I immediately filed petitions with CCP and a dev got back to me. Cool! He even escalated to a senior dev. Even cooler!

Then? Nothing. Literally nothing. I've asked for status updates, account updates, etc. I've heard zero back. It's been more than a month since the initial contact. And just over a month since they've responded to me.

Is this how CCP treats its customers? Lower a curtain and hope I go away? No. I will not go quietly into the night. I want to play this game again. I want to fly with my friends again.

This is terrible customer service. If they won't reply to my petitions, then maybe they will reply to a forum post. Who knows? Anything is worth a shot at this point, instead of being ignored.
Dirty Forum Alt
Forum Alts Anonymous
#2 - 2016-06-23 22:43:09 UTC
#1 - Their customer service is swamped at the moment. It sucks, but they are doing all they can - they are only human you know. Settle in to wait as long as it takes - eventually they'll get back to you, but it may not be soon. Particularly as a lot of people have been hacked lately.

(incidentally, I suspect this coincides with some other major password hacks I've heard of not too long ago - are you using the same usernames/passwords here as in other places perhaps? You don't have to answer - but if so that may be the issue. In any case you aren't the only one)

#2 - CCP will respond to you here - but not the way you are hoping. The forum moderators aren't in that part of CCP - they are just going to lock your topic. Try not to take it personally.

The dead swans lay in the stagnant pool. They lay. They rotted. They turned Around occasionally. Bits of flesh dropped off them from Time to time. And sank into the pool's mire. They also smelt a great deal.

Paula Nancy Millstone Jennings (Sussex)

Spazzy Fit
Citalopram Appreciation Society
#3 - 2016-06-24 05:21:00 UTC
Hix Teyr wrote:
If they won't reply to my petitions, then maybe they will reply to a forum post. Who knows? Anything is worth a shot at this point, instead of being ignored.



They won't. ISD, however, will.

One compliment I will give you is that you are updating your petition, not creating new ones. At least you show common sense there.
Pak Narhoo
Splinter Foundation
#4 - 2016-06-24 05:34:59 UTC
You got a reply.

On reddit.

LolLol

Yourmoney Mywallet
Doomheim
#5 - 2016-06-24 08:51:37 UTC
Pak Narhoo wrote:
You got a reply.

On reddit.

LolLol


At first I was just gonna post a sarcastic "lol" but then I realized that this could actually be true... Straight
Pak Narhoo
Splinter Foundation
#6 - 2016-06-24 11:00:55 UTC
Yourmoney Mywallet wrote:
Pak Narhoo wrote:
You got a reply.

On reddit.

LolLol


At first I was just gonna post a sarcastic "lol" but then I realized that this could actually be true... Straight



Could? How dare you doubt CCP favoring reddit over their own (somewhat crappy) forum? Roll

https://www.reddit.com/r/Eve/comments/4pji9i/accounts_hacked_ccps_reaction_is_to_not_talk_to_me/

ISD Max Trix
ISD Community Communications Liaisons
#7 - 2016-06-24 11:19:30 UTC
Investigations take a bit, in addition to the back log of tickets the system has.


Thread closed for redundancy.

ISD Max Trix

Lieutenant

Community Communication Liaisons (CCLs)

Interstellar Services Department

I do not respond to EVE mails about forum moderation.