EVE General Discussion

I never said that. I said "you would have to be able to patch using some other (not supported) mechanism than the new launcher". I never said any such possibilities existed to my knowledge.

This is the official response. We are sunsetting Windows XP support and the reason I can't give you "a list of CLEARLY UNSUPPORTED possibilities to continue patching" is that I don't know of any.

I've installed the new launcher, copied my profile over, and logged in, as per the video. So far, soo good. Then I clicked on the 'Play' button, and absolutely nothing happened. I can still get on the server with my old launcher, but the new one, pretty as it may be, seems relatively useless.

Has anyone else had this issue? I'd like to know if there's some easy way to fix it (ie, if there's something in the UI that I missed clicking before clicking on 'Play') or if I should put in a bug report.

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Update: I continued trying to use the new launcher to get into game, and it finally worked. Apparently, it just wanted to put up a good fight before giving in and letting me play.

I'm Running Vista 64.
Downloaded the new launcher a week ago, works PERFECTLY fine, seeing this thread apparently with far less issues than Win7. Just installed it, copied the profiles; got my overview, settings, all the same and running smooth.

So if the new launcher works with Vista, we can still play EVE on it right?

Hope so, as i just can't justify at the moment to buy a new PC just to play EVE (basically only thing i use it for).

Now directX11 is another issue; as my PC is just not compatible, hope we still have some time before directx9 goes down

When I reinstalled Windows, I formatted the drive and started completely fresh. When I reinstalled Eve, I downloaded everything new. That includes the long, annoying task of redoing window placements, etc. I still have problems with the new launcher.

[edit to modify where the end quote occurred - I had mistakenly placed the end of the quote before the actual end, and that made my response confusing.]

When DX9 is eventually deprecated, you will most likely* need a DX11-capable graphics card, regardless of your Windows version. Fortunately, such graphics cards are available for tens of dollars (or your local equivalent) today.

* "Most likely" because at this time we have not worked out specifics of such a move or how our client would behave with particular hardware that doesn't meet our future system requirements.

I don't have any information to share about when DX9 would possibly be deprecated, or whether the game would continue to work on such machines after that point for a time. We just don't have answers to these questions yet.

I will point out that one reason we're communicating that this change is upcoming is so that people who may be running on hardware that may not work in the future have ample notice that this may be an issue. Even if replacing your laptop right now is not feasible, hopefully the advance notice can give you some time to consider what options you might have available in the future.

mybe a stupid question. When you download the new launcher you are asked where to install EVE.
I put in my former EVE folder and then a warning pops up. Can I ignore this warning? Or am I really expected use a blank folder and download the full client i.e. 3.something Gig ??

DX11 should improve frame rate performance by about 5% over DX9, and otherwise there should be no performance hit (other than possibly in scenes where certain effects would be completely disabled due to DX9, and I don't think we do that too much right now.)

As for multiple account performance, can you give specifics about what kind of system you're running on (CPU, RAM, GPU), whether you're in fullscreen, fullscreen windowed, or windowed mode, how large your monitor is, and how you arrange your windows? And how many clients are you running?

In my experience, running multiple minimized clients and using Alt-Tab to switch between them should be pretty hard to distinguish from running a single client until you're running out of memory or disk space. If that's not the case, you should submit a bug report explaining all those details I mentioned, preferably from within client using the F12 menu -> Report Bug button.

Edit: If you're taking screenshots for a bug report, I recommend pressing ctrl-F to bring up the FPS window in each client and include the window in your screenshot, so we can see what your FPS performance looks like as you add clients.

If they're willing to take the time, it would be greatly helpful if they could bug report any issues they experience.

Here's the Eve bug reporting web page.

Here's a document explaining how to find launcher logs.

You can also get to the logs by choosing Show in Explorer > Launcher Logs (or "Show in Finder" on the Mac.)

If they can explain exactly what happened, preferably including screen shots if they help, and include their latest launcher logs, that would be the best way to submit a bug.

• Windows XP: Until we make changes on the backend system that the old Launcher relies on then you will be able to use and launch the game. When we make those changes, later this summer or early fall, then you won't be able to continue using the old Launcher and the new Launcher doesn't work on Windows XP.
• Windows Vista: You will be able to use the new Launcher on Windows Vista and the launcher and the game client will continue to work until we make changes (none are currently planned) that are incompatible.

To summarise, we are not checking and blocking these older operating systems but we are using functionality that is only available in Windows Vista and later (for now, at some point in the future we will rely on Windows 7 and later).