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Eve crashes after a few minutes
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Richard Jomshof
Royal Amarr Institute
Amarr Empire
#1 - 2016-06-08 12:20:46 UTC
Hey guys!

Since yesterday my Eve client has started acting really weird. Whenever I launch Eve, it runs fine for 1-5 minutes and then just freezes for no apparent reason. I've tried clearing the cache, running the repair tool as well as using the new launcher to verify the integrity of the downloaded files.

Is anyone else experiencing this and if so, is there a fix?
Nydariss Burshell
Dragonfly Vanguard
#2 - 2016-06-08 16:43:55 UTC
I am also having this issue. I seem to be able to log in and choose my character fine, but after that the program becomes unresponsive and tells me CCP exeFile has become unresponsive.
Sobaan Tali
Caldari Quick Reaction Force
#3 - 2016-06-14 00:49:56 UTC
Same. It seemed to go away last time I logged in, but I've found that this seems to only happen in space and not while docked. SharedCache has been verified several times, cache cleared including all old backups, all of my drivers are up to date, and nothing seems to show anything outside of Eve to suggest a fault or issue beyond Event Manager reporting that exefile.exe (from Eve) suffered an app hang and closed (I forced closed it form Task Manager).

The program ExeFile.exe version 2016.3.101.5825 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: 1560
Start Time: 01d1c5ce7f7e5c66
Termination Time: 118
Application Path: C:\Program Files (x86)\CCP\EVE\bin\ExeFile.exe
Report Id: 4734e8cd-31c5-11e6-9896-e0cb4eb5a48d

I followed the recomendation to check the Action Center for further info and pulled this...

Source
CCP ExeFile

Summary
Stopped responding and was closed

Date
‎6/‎13/‎2016 7:16 PM

Status
Not reported

Description
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files (x86)\CCP\EVE\bin\exefile.exe

Problem signature
Problem Event Name: AppHangB1
Application Name: exefile.exe
Application Version: 2016.3.101.5825
Application Timestamp: 56d9bdfe
Hang Signature: 7180
Hang Type: 1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7180561998c2872ca86a73e0684810a1
Additional Hang Signature 2: 04fe
Additional Hang Signature 3: 04fe910d3ac7fe8b68a6057cd096811e
Additional Hang Signature 4: ba91
Additional Hang Signature 5: ba913a64ac8ebb2e8675ec5065bb780c
Additional Hang Signature 6: a3db
Additional Hang Signature 7: a3db48de59ae3fed716e58dff974df78

I might try uninstalling and reinstalling Eve tomorrow if I get a chance to, but I may be effectively AFK until this weekend depending on work.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Daemun Khanid
Corbeau de sang
#4 - 2016-06-14 13:37:02 UTC
It's a long shot but I'll share anyway. The only case in which I have frequent client freezes is if I enable XMP or extended memory profile for my system memory. The rest of my pc seems to operate just fine but with XMP (higher memory clock speeds, not overclocks per say but a system bios option) the Eve client will crash frequently ussually after a few minutes of play. The system performance difference between normal operation and the faster profile is negligable so I just leave it off.

Daemun of Khanid
DeLaney Erkkinen
School of Applied Knowledge
Caldari State
#5 - 2016-06-16 01:19:12 UTC
I just had 3 freezes requiring hard reset. Once undocked, 2x docked. Just cleared file cache. Will see if that does it.
Sobaan Tali
Caldari Quick Reaction Force
#6 - 2016-06-16 20:15:44 UTC  |  Edited by: Sobaan Tali
Daemun Khanid wrote:
It's a long shot but I'll share anyway. The only case in which I have frequent client freezes is if I enable XMP or extended memory profile for my system memory. The rest of my pc seems to operate just fine but with XMP (higher memory clock speeds, not overclocks per say but a system bios option) the Eve client will crash frequently ussually after a few minutes of play. The system performance difference between normal operation and the faster profile is negligable so I just leave it off.


Though that might help a few, I doubt that is directly linked to it. I've never had that problem before in any game, including Eve, up until the last expansion and I don't mess with my bios (nor would I, I'm not confident I'd know what I was doing and would rather leave it be, just like registry editing). This does seem like a really weird bug. No trace of any issue shows up anywhere outside of the game when it happens. The only thing I've been able to figure as a pattern is that it won't trigger in station, just outside.

Thanks for the idea, though. Hopefully it helps somebody.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
zzyazoo
Republic Military School
Minmatar Republic
#7 - 2016-06-19 04:07:46 UTC
I am having this problem with the computer screen freezing up. The audio has a static noise, keyboard and mouse unresponsive so that the only solution is a hard boot of the computer. Sometimes I can be in space for hours and sometimes minutes before it happens. All checks upon reboot give no clue as to the problem. I have the latest driver for the video card.

My system built by cyberpowerpc

GPU : 2X GeForce GTX 980 ti (problem happens with or without SLI enabled)
driver 6.7.16 version 368.39

CPU: intelcore i7-6700k CPU@4.00GHz

Mem: 32.00 GB RAM

Res: 1920x1080, 60 Hz

OS: Microsoft Win 10 Pro
Daemun Khanid
Corbeau de sang
#8 - 2016-06-19 21:10:20 UTC
zzyazoo wrote:
I am having this problem with the computer screen freezing up. The audio has a static noise, keyboard and mouse unresponsive so that the only solution is a hard boot of the computer. Sometimes I can be in space for hours and sometimes minutes before it happens. All checks upon reboot give no clue as to the problem. I have the latest driver for the video card.

My system built by cyberpowerpc

GPU : 2X GeForce GTX 980 ti (problem happens with or without SLI enabled)
driver 6.7.16 version 368.39

CPU: intelcore i7-6700k CPU@4.00GHz

Mem: 32.00 GB RAM

Res: 1920x1080, 60 Hz

OS: Microsoft Win 10 Pro


Sounds almost like a motherboard or power supply problem. What size power supply do you have running those 2 980's? Any trouble with other programs? Your system certainly shouldnt have any issues w eve.

Daemun of Khanid
Pryde Anneto
Caldari Provisions
Caldari State
#9 - 2016-06-19 21:16:30 UTC
zzyazoo wrote:
I am having this problem with the computer screen freezing up. The audio has a static noise, keyboard and mouse unresponsive so that the only solution is a hard boot of the computer. Sometimes I can be in space for hours and sometimes minutes before it happens. All checks upon reboot give no clue as to the problem. I have the latest driver for the video card.

My system built by cyberpowerpc

GPU : 2X GeForce GTX 980 ti (problem happens with or without SLI enabled)
driver 6.7.16 version 368.39

CPU: intelcore i7-6700k CPU@4.00GHz

Mem: 32.00 GB RAM

Res: 1920x1080, 60 Hz

OS: Microsoft Win 10 Pro



Same thing is happening to me, started last night and has been doing it all day! I can't figure it out. Cleared the cache (15gigs worth omg) still randomly happening.

Same specs other than:
GPU: r9 390x
CPU: AMD 8950
Pryde Anneto
Caldari Provisions
Caldari State
#10 - 2016-06-20 01:33:24 UTC
Pryde Anneto wrote:
zzyazoo wrote:
I am having this problem with the computer screen freezing up. The audio has a static noise, keyboard and mouse unresponsive so that the only solution is a hard boot of the computer. Sometimes I can be in space for hours and sometimes minutes before it happens. All checks upon reboot give no clue as to the problem. I have the latest driver for the video card.

My system built by cyberpowerpc

GPU : 2X GeForce GTX 980 ti (problem happens with or without SLI enabled)
driver 6.7.16 version 368.39

CPU: intelcore i7-6700k CPU@4.00GHz

Mem: 32.00 GB RAM

Res: 1920x1080, 60 Hz

OS: Microsoft Win 10 Pro



Same thing is happening to me, started last night and has been doing it all day! I can't figure it out. Cleared the cache (15gigs worth omg) still randomly happening.

Same specs other than:
GPU: r9 390x
CPU: AMD 8950



After all day of checking diff components, I'm at this point fairly positive it was my r9 390x. I'll know if eve ever updates so i can log into it :D
Sobaan Tali
Caldari Quick Reaction Force
#11 - 2016-06-21 03:56:25 UTC  |  Edited by: Sobaan Tali
Anyone tried reinstalling yet? I've tried everything else short of, even tried turning off my AV during a session.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Loki Kion
Caldari Provisions
Caldari State
#12 - 2016-06-21 18:41:39 UTC
I'm having the same problem.
Amak Boma
Dragon Factory
xX SERENITY Xx
#13 - 2016-06-23 08:57:31 UTC
reinstall does not work. its internal issue clearing cache doesnt work gme freezes for 5 - 10 minutes then either let me play or crash
Sobaan Tali
Caldari Quick Reaction Force
#14 - 2016-06-24 08:53:49 UTC  |  Edited by: Sobaan Tali
Don't know why I didn't think of it till now, but I ran Eve in Dx9 and it hasn't acted up when jumping from Jita to a neighboring system and back. I didn't stay logged in for much longer 'cause of sleep and all, but it wasn't hanging every two seconds like it has been. Kind of unfortunate considering Dx9 will be going away at some point, so this is hardly an ideal solution, but at least it's something. Give it a shot and hope it helps others. Heard some others are facing similar client stability problems and saw Dx9 "fixed" it for them, so it might help others watching this thread too.

Either way, good luck; I'm done taking a break from Eve.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."
Sobaan Tali
Caldari Quick Reaction Force
#15 - 2016-07-01 04:46:59 UTC
Gonna give this a bump because it's still happening to me even in Dx9, just seems to happen a lot less often. Still does though, and still happens far more frequently in Dx11. Ran a trip from Irjunen system in Caldari space to Asrios system in Amarr space and back again and had the client freeze up twice. Seems like if I stay in one general cluster of systems it's fine, but short hops through systems on a lengthy trip seem to cause it to happen every now and then no matter what. In Dx11, just one jump or warping around will cause it. Again, oddly enough in either render settings, Eve is completely stable in station.

"Tomahawks?"

"----in' A, right?"

"Trouble is, those things cost like a million and a half each."

"----, you pay me half that and I'll hump in some c4 and blow the ---- out of it my own damn self."