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Launcher installation file - will not execute

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Sean M
A Tribe Called Tribe
#1 - 2016-06-13 17:43:10 UTC
When I download the latest installation file for the new launcher and try to execute it... nothing seems to happen (yes i'm running as administrator). This is the case with every version of the new launcher installation file I've downloaded.

Using Process Monitor by Sysinternals I can see the installation process starts for a split second before exiting. No error message is given.

I came across this post and got really excited...

Quote:

I figured out whats blocking it, but not sure why.

I have xampp installed and the windows 10 sdk debugger gave some odd mods being loaded results.

After a few 'go's it fails with this:


Quote:
ModLoad: 73bb0000 73c25000 C:\WINDOWS\SysWOW64\uxtheme.dll
ModLoad: 71f30000 71f4d000 C:\WINDOWS\SysWOW64\dwmapi.dll
ModLoad: 71160000 711a7000 C:\xampp\php\ssleay32.dll
ModLoad: 70f80000 71056000 C:\WINDOWS\SysWOW64\MSVCR110.dll
ModLoad: 70da0000 70ee4000 C:\xampp\php\LIBEAY32.dll
*** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\system32\wow64cpu.dll -
wow64cpu!TurboDispatchJumpAddressEnd+0x536:



After renaming c:\xampp to c:\xampp.disabled the launcher starts.

- Don Saraki


Turns out i didn't have xampp installed on this computer as i thought but i do see a similarity between the debugger output above and the procmon logs i captured -

{event}
{ProcessIndex}432{/ProcessIndex}
{Time_of_Day}11:37:41.6591658 PM{/Time_of_Day}
{Process_Name}EveLauncher-1045952.exe{/Process_Name}
{PID}7008{/PID}
{Operation}CreateFile{/Operation}
{Path}C:\Windows\SysWOW64\libeay32.dll{/Path}
{Result}NAME NOT FOUND{/Result}

{module}
{Timestamp}131100898428334114{/Timestamp}
{BaseAddress}0x2930000{/BaseAddress}
{Size}1044480{/Size}
{Path}C:\Program Files\pia_manager\pia_tray\runtime\1.2.0.RC6d\LIBEAY32.dll{/Path}
{Version}0.9.8k{/Version}
{Company}The OpenSSL Project, http://www.openssl.org/{/Company}
{Description}OpenSSL Shared Library{/Description}
{/module}
{module}

{module}
{Timestamp}131100898616506935{/Timestamp}
{BaseAddress}0x3470000{/BaseAddress}
{Size}1044480{/Size}
{Path}C:\Program Files (x86)\IIS Express\PHP\v5.4\libeay32.dll{/Path}
{Version}0.9.8y{/Version}
{Company}The OpenSSL Project, http://www.openssl.org/{/Company}
{Description}OpenSSL Shared Library{/Description}
{/module}

after work i'll try uninstalling php5 and Private Internet Acess (pia). if that doesn't work i'll fire up the windows 10 debugger.
CCP Darwin
C C P
C C P Alliance
#2 - 2016-06-13 18:02:57 UTC  |  Edited by: CCP Darwin
Edit: Oops, for whatever reason I didn't realize you were having that error on install, sorry.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Sean M
A Tribe Called Tribe
#3 - 2016-06-13 18:09:31 UTC
I had not looked there but I suppose that should be the next thing I do. I assumed nothing related to the new launcher would be in there before i even got it installed but perhaps not.
CCP Darwin
C C P
C C P Alliance
#4 - 2016-06-13 18:21:27 UTC
I'm not entirely sure either, but you can look in

(home directory)\AppData\Local\CCP\Eve\Launcher

if that directory doesn't exist, then no.

CCP Darwin  •  Senior Software Engineer, Art & Graphics, EVE Online  •  @mark_wilkins
Sean M
A Tribe Called Tribe
#5 - 2016-06-13 21:59:00 UTC
problem solved.

IIS 8 Express is evidently not compatible with the new launcher. Once I uninstalled IIS from control panel i was able to install the new launcher. My guess is there's an issue with one of the .dll's in the PHP subfolder that comes with IIS. I'm basing this guess off of data in the procmon log i captured.