Assembly Hall

Currently there is no way, to my knowledge, where a player can find out who to contact devwise about specific issue in one area... If there is it needs to be significantly more visible. We have bug reports, we have player go betweens (ala CSM), we have forums, but there is no place to find out who is on what teams at CCP to tell them an issue. From watching fanfest there seems to be a lot of confusion about talking about the wrong topic to the wrong team. So why not fix that?

The idea:

One page that puts some faces and dev names to areas of expertise would do wonders for getting the right info to the right people, and when things are not clear where they go the current CSM could be on there as well. The key to all of this is contact info. Reliable, easy to use contact info. A click this link and it opens a text field kind of contact info. Having easy access to this page from the community site would be huge. Having it under the support drop down would clear a lot up.


Why is there no place where we can get a short description of what a team generally is in charge of, not specifically as that is what the csm summit is for, and some key people that act as the face of that team? Have a short description that actually differentiates the teams from one another, the emphasis being on what makes them different. Having 7-8 teams that just say game design is no good. Having one group say citadel balance stats, and another that says citadel contracts though would be amazing, for example. Having something say GM, not good. Having something say what a GM actually does, good. There are team names and dev names for a reason, why not make them visible?

It is easy to find info on people who do things like ship balance, sov rework, graphics (although this is a recent one for the easy category.) What about other areas, who would we talk to? I tried to find out who to talk to about pricing and marketing and had an easier time finding people on linkdin than through any ccp resources. This is really bad.

We have the forums, but they are not the best medium for everything.

I am sorry if this is not clear. I am not saying directly to the devs. I am saying contact info for the correct people to talk to about the issue. I don't know how many times that I have seen a community/art/random dev say "oh hey that is not my area." When you ask whose is it there is no response, or it is very vague. Have the devs up there so people know for things like fanfest, but no contact info; just ccp randomname and a picture, under their given team. Then a team description. Sorry if this was not 100% clear.

This pretty much standard practice in any industry.

One issue is that there could be one DEV working 5 teams but one project, another DEV working in one team but with many projects, or another DEV being retasked to different teams and projects based on an "as needed" basis.

Moreover... DEVs will start to insulate themselves from a community once it reaches a certain size. This is because the amount of inane requests, ideas, or even threats from players will begin to mount... necessitating "filtering mechanisms" to weed out the general rabble.

In other words... go through the correct channels like everyone else.

https://community.eveonline.com/news/dev-blogs/csm-11-election-results/
https://docs.google.com/spreadsheets/d/1-c0LE_ZwtSswf00xpxiLp6oRD07DcHw8eus0eBKV2dI/htmlview?pli=1

Need I say more?