EVE General Discussion

The reason Windows XP does not work with the new launcher wasn't a conscious effort on our part but rather yet another instance of new technology not being supported on an old OS. We choose to align the switch over of the new launcher with a change to the system requirements rather than spend additional development resources on support 2 launchers which would only add to ongoing development complexity.

Hello i live in ukraine, i worked at a pharmaceutical factory.
Sorry for bad english but I see all painted with the theme on it.
I earn $ 120 in mounth this is a normal salary for the working people in my country
I have a computer which gives out 40 fps at medium settings , but to put dx11 need to buy a new system unit that costs $ 500 and that I should do not eat food and not have to pay for an apartment , thanks for the beautiful new explosions rocket, or that there still, and I am not alone , many will have to leave the eve Online thanks again ccp, and goodbye.
Welckome 8-9k online.

Hi - I've been having issues with the new launcher for some time now. I submitted a support ticket (133073), and I've been working through that support ticket with one of your GMs. That ticket, as you'll see, was originally submitted Feb 26th, and the new launcher still doesn't work for me.

I have:

• reinstalled Eve numerous times
• reinstalled my operating system - trying Windows 7, 8, 8.1, and 10 (I'm currently on Win10, not XP or Vista or whatever)
• purchased a new router
• purchased multiple new ethernet cards - both wifi and wired
• purchased a new motherboard

... all for Eve. I have no issues with other programs. I can play other multiplayer games without a problem: League of Legends, World of Warships, etc etc. I can visit other websites with no issue. I have a Mac laptop that can use the new launcher, so it isn't an issue with the network infrastructure. Unfortunately, that Mac doesn't play Eve well.

When I look at the logs, there appears to be an SSL connection error. Looking deeper at packet capture software, it appears the SSL connection is established each time (ie handshake occurs) but then is force closed by either the client or server. It seems to be random each time. The frustrating part is that I can go into the log and successfully download the upgrade file bits using my web browser and that exact URL (including HTTPS://).

The old launcher works, but the new one does not. It also appears the new launcher uses code that was not in the old launcher.

Even though we've been working on this since Feb 26, there's still no resolution. If the end of the old launcher is June 30th, and if there isn't a fix to the new launcher, I will be unable to play Eve beyond June 30th.

Oh, and re: the fellow from Ukraine above me: I have a new, fast machine. i5-6600k, 32gb RAM, Geforce 970GTX, etc. The explosions are nice, but I'm with him - I just want to play the game.

What we are doing exactly is that we are deprecating the old EVE Launcher. The timeline is approx. as follows:

• Feb - Announcement
• Jun - Reminder
• Jul - Download links removed
• Aug - Backend systems changed, old launcher stops working

We are not going to block operating systems that are not supported in the new EVE Launcher. If it works then you can use it.

That being said:

• We know for a fact that the framework we use in the new launcher, Qt, doesn't work on Windows XP in the manner we are using it. We decided that given the age of Windows XP and the low usage by now, it was not worth the effort to support Windows XP anymore. Another reason to stop supporting Windows XP that was a part of the overall decision is detailed in our https://community.eveonline.com/news/dev-blogs/directx-9-phase-out/ dev blog.
• In the first few builds of the new launcher it didn't work on Windows Vista. It turned out to be just a single function call that we changed so it would work, and in all likelihood the new launcher will continue to work on Windows Vista. But we won't be testing it. The usage of Windows Vista is very little by now and we can't justify the testing effort any longer. If we inadvertently break it on Windows Vista you can file a bug report and we'll look into fixing issues that come up.

If by "repair function" you are referring to the old Repair Tool, then that will stop working as a part of us phasing out the old launcher.

We will be updating the launcher that Steam uses in July.

I'd like to thank CCP Explorer for providing that information, it is truly appreciated. I'd like to give an extra thanks for posting the stats. I would almost bet money that before Windows 10 was available, the vast majority had Windows 7. And I wouldn't want to make another bet at how many people want to go back from 10 to 7.

At any rate, would you be so kind and comment on the following tangent in regards to our ukrainian capsuleer please:

No, you don't.
If you are still on Windows XP and you have a graphics card that is not even compatible with DirectX 10, then a new operating system and a new mediocre GPU that can play eve with no issues will cost you less than half of that. You would need even less if you already have a compatible graphics card.
It was stated that any graphics card that ran DX10 would basically run DX11 too, sans a few features. If it is a geforce 8000something, you should be good and only need a new windows.

Back to CCP;
Does that mean you're clipping native DX10 as well? Because I only see talk about DX9 and DX11.
If we talk about regular compatibility, then the only thing that would change in your system requirements is the operating system, since the Geforce 8 series is DX10 and thus would probably eat the most things that DX11 throws at it.
Is there anything you can comment about that? Will the minimum required graphics chip change? Or will everything that ran DX10 also run your needs for DX11 ?



I can only say that a clean installation of eve online posed no problems on my end with the new launcher. I could trace and troubleshoot some issues of others in migrating settings and some shenanigans Eve pulls in system folders and registry edits when you switched from old to new system. If it isn't enough to wipe all of eve from your drives including everything in "user\AppData\Local\CCP\EVE" after you backed up the settings in there elsewhere, you might want to look into remnants in the registry pointing to legacy files. Your logs and screenshots will be unaffected as those are in "user\my documents"
When you reinstalled windows, did you make sure to wipe the drive before you attempted to install windows or did you install it in a different partition altogether? because sometimes the OS installer tries to be smart and grab things already existing on the platter.

Why should we upgrade to 10? Let's put all the security and privacy talk aside for a moment; it's a bloated, convoluted and messy piece of UI. It's basically 8.2, and that doesn't mean it's a net improvement, as for every bonus you get at least one penalty. It might yield net improvements for games, as seen by some benchmarks, but that's with a clean installation. An aged Win10 will probably perform just as bad as 8, if not worse.
http://www.tweakguides.com/newsarch_mar16.html#NoWin10

Windows 10 might be usable at a point when there is an equivalent to Service pack 3 was for Windows XP. Before SP3, Windows XP was just as rotten. If I had to make a judgement call, it's either going to be Win 11 or Linux, depending on how Vulkan pans out.

Like others in this thread I am also running Windows 7 and I tried the new launcher. It didn't work. I logged a ticket (127803) which was basically ignored and then closed without resolution.

Like others in this thread I am also experiencing a SSL error.

Please CCP, fix the Windows 7 "Tranquility - SSL handshake failed" bug before June 30th.

Not sure if I would categorize it as vast, but Windows 7 was clearly in the lead ahead of Windows 8 / 8.1 at the time of the release of Windows 10, and while Windows 7 just continued its steady decline then Windows 8 / 8.1 dropped in usage.

Can you like not remove the most and in many cases only reliable way to launch the game ?